https://community.sonylatvija.com/t5/z-series/all-side-buttons-unresponsive-and-phone-will-not-switch-on-but/m-p/3541776#M106072 <P>Hi <A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1006959">@8889522</A>,</P><P>I'm sorry to hear this. As <A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/202">@uliwooly</A> asked, has the phone been exposed to water or any other external damage?</P><P>I would recommend that you try and force shutdown your device using the dedicated off button located under the SIM-cover. You can see where it is located in the picture bellow.</P><P><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ILL-SONY-15SI-FORCE-SHUTDOWN-low" style="width: 170px;"><IMG src="https://community.sony.co.uk/legacyfs/online/37251iEBE378DF0FBFAD96/image-size/large?v=1.0&amp;px=999" title="ILL-SONY-15SI-FORCE-SHUTDOWN-low" alt="ILL-SONY-15SI-FORCE-SHUTDOWN-low" /></SPAN></P><P>After that try and start your device as normal. If you are unable to I recommend that you try and perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>.</P><P>Let me know how it goes!</P> Wed, 10 May 2017 08:49:49 GMT Emil 2017-05-10T08:49:49Z https://community.sonylatvija.com/t5/z-series/all-side-buttons-unresponsive-and-phone-will-not-switch-on-but/m-p/3541774#M106070 <P>All side buttons unresponsive and phone will not switch on but responds to charging</P> Tue, 09 May 2017 14:23:06 GMT https://community.sonylatvija.com/t5/z-series/all-side-buttons-unresponsive-and-phone-will-not-switch-on-but/m-p/3541774#M106070 8889522 2017-05-09T14:23:06Z https://community.sonylatvija.com/t5/z-series/all-side-buttons-unresponsive-and-phone-will-not-switch-on-but/m-p/3541775#M106071 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1006959">@8889522</A></P><P>did you exposed the phone to water? did you dropped the phone?</P> Tue, 09 May 2017 15:28:22 GMT https://community.sonylatvija.com/t5/z-series/all-side-buttons-unresponsive-and-phone-will-not-switch-on-but/m-p/3541775#M106071 Uliwooly 2017-05-09T15:28:22Z https://community.sonylatvija.com/t5/z-series/all-side-buttons-unresponsive-and-phone-will-not-switch-on-but/m-p/3541776#M106072 <P>Hi <A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1006959">@8889522</A>,</P><P>I'm sorry to hear this. As <A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/202">@uliwooly</A> asked, has the phone been exposed to water or any other external damage?</P><P>I would recommend that you try and force shutdown your device using the dedicated off button located under the SIM-cover. You can see where it is located in the picture bellow.</P><P><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ILL-SONY-15SI-FORCE-SHUTDOWN-low" style="width: 170px;"><IMG src="https://community.sony.co.uk/legacyfs/online/37251iEBE378DF0FBFAD96/image-size/large?v=1.0&amp;px=999" title="ILL-SONY-15SI-FORCE-SHUTDOWN-low" alt="ILL-SONY-15SI-FORCE-SHUTDOWN-low" /></SPAN></P><P>After that try and start your device as normal. If you are unable to I recommend that you try and perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>.</P><P>Let me know how it goes!</P> Wed, 10 May 2017 08:49:49 GMT https://community.sonylatvija.com/t5/z-series/all-side-buttons-unresponsive-and-phone-will-not-switch-on-but/m-p/3541776#M106072 Emil 2017-05-10T08:49:49Z