topic Re: Z5 Premium - headphone problem after android 7.1.1 update. in Z Series

Z5 Premium - headphone problem after android 7.1.1 update.

lucimaria — Fri, 30 Jun 2017 15:41:26 GMT

My Z5 Premium was updated yesterday to 7.1.1 (Nougat) and unfortunately after that I can't use my headphones anymore. My headphone is original (came with Z5) and I tested it on my computer and it is working perfectly.

Please, What do I have to do? I travel a lot and I need the headphones to distract myself.

When I plug it, the cell phone don't open the Smart anymore.

Before yesterday it was working very well.

Thank you very much.

Re: Z5 Premium - headphone problem after android 7.1.1 update.

Uliwooly — Fri, 30 Jun 2017 17:01:21 GMT

@lucimaria

have you tested different headphones with your phone? I doubt that this is a software issue, this seems to be a hardware issue, if so, you will have to contact your Local support

Re: Z5 Premium - headphone problem after android 7.1.1 update.

Oh188 — Mon, 03 Jul 2017 17:07:28 GMT

Finger crossed that not your headphone jack of the phone broke .Cuz mine z5P's headphone jack is done after bout 7 months I bought it .

Re: Z5 Premium - headphone problem after android 7.1.1 update.

Boltar501 — Tue, 04 Jul 2017 00:51:14 GMT

How the devil you guy's have been updated to 7.1.1? My one is up to date and it's still 7.0 o trying many time's find that update, doesn't comes through

Re: Z5 Premium - headphone problem after android 7.1.1 update.

Fuzzface14 — Thu, 06 Jul 2017 18:12:23 GMT

I had this problem for sometime, even going as far as buying some Bluetooth buds. However, I came across this on You Tube and it worked for me. Still working even now.

Maybe it'll work for you to. It turned out for me that it was the smart connect app.

https://youtu.be/g2CTcnx-az4

Re: Z5 Premium - headphone problem after android 7.1.1 update.

lucimaria — Thu, 06 Jul 2017 21:57:34 GMT

OMG thank you very much FuzzFace14, it was the solution! Thank you a lot. I wish that I could know this before reset my cellphone. But it is ok. Now it is working again 😁😁😁😁😁

Thanks.

Re: Z5 Premium - headphone problem after android 7.1.1 update.

Fuzzface14 — Fri, 07 Jul 2017 17:59:10 GMT

You're welcome. Happy to help. Pleased to hear that it resolved your issue too. 😁

Re: Z5 Premium - headphone problem after android 7.1.1 update.

NeoBeum — Sat, 08 Jul 2017 00:01:13 GMT

I was just about to say go delete the headphones and headset entries in smart connect, but fuzzface posted a video.

The other thing to watch is mirrorlink. if you don't use it, you can disable it

Re: Z5 Premium - headphone problem after android 7.1.1 update.

JanPanajotovic — Wed, 12 Jul 2017 09:44:30 GMT

This is not a software problem, i have the z5p running 7.0, the problem is the headphone jack, if you don't have a sony operator near by try using soundabout, it's an app that manually redirects sound to your headphone jack, works for me

Re: Z5 Premium - headphone problem after android 7.1.1 update.

Pachanga1 — Wed, 16 Aug 2017 18:20:04 GMT

I have the same problem but if i use soundabout (app) it works!👍

Re: Z5 Premium - headphone problem after android 7.1.1 update.

Boltar501 — Wed, 16 Aug 2017 18:42:19 GMT

My Z5 Premium doesn't wants to update the software to 7.1.1, it shows is download but it never finishing the download, plus after that I've sent my phone to Sony service, they reinstated the software, and after that, I cannot able to see majority of my pictures and music 🎶, I tried many ways as they said to fix this issue, nothing, no chance, I'm very disappointed of Android phone's, After you had taken so many pictures with amazing people and loved ones, you see your self that you insert your sd card back onto the phone, and you can't see the pictures or listen the music you saved before

Re: Z5 Premium - headphone problem after android 7.1.1 update.

Majju — Sat, 28 Apr 2018 17:36:18 GMT

I have problem with headphone jack. It doesn't work when insert the earphones. The sound coming from speakers. Please recall this phone to save Sony's reputation.

Re: Z5 Premium - headphone problem after android 7.1.1 update.

Marchelok — Mon, 09 Dec 2019 00:41:09 GMT

Thanks, it worked for me! 👍