Black screen on main camera finally fixed !!

crebindiou — Thu, 12 Oct 2017 12:30:22 GMT

Hi (excuse my poor frenchglish lol)

Spent half a day on that issue and OMG !!!! I finally fixed it. This kind of problem seems to come hand in hand with a flash LED issue that doesent shut down from the dropdown menu. If so, consider that it's not a hardware pb. If not, try to gently press the phone between the LED and the lense, if the image comes back then it's a hardware pb. And of course, it usually occurs after the warranty expires (but planned obsolescence doesn't exist right ?).

Here's what I did for those facing the same problem :

1.First, clear the Camera cache in the settings>Application>camera. Then Clear the whole Application Cache in Settings>Storage and memory>internal memory>(swipe down to) Clear the shared application memory (or smthg like that).

2. Switch off your phone by holding the power button + the volume UP button (NOT the volume down button that makes a screenshot). Then turn it back on by holding the volume down button+the power button until it vibes AND the Sony logo shows up, then wait for it to start completely. Don't worry if the Sony logo disappears while turning on, it came back for me twice before running completey.

This worked for me twice. Hope it works for you too, because this is a great phone.

Re: Black screen on main camera finally fixed !!

Stez — Tue, 19 Jun 2018 11:09:27 GMT

It worked for me as well

Re: Black screen on main camera finally fixed !!

Xperiauser13 — Sun, 21 Oct 2018 04:59:10 GMT

Thanks for the fix. It works for me as well

Re: Black screen on main camera finally fixed !!

Allaine — Fri, 26 Jul 2019 08:51:11 GMT

My camera not work.. Pls help me to fix this. Thanks

topic Re: Black screen on main camera finally fixed !! in Z Series

Black screen on main camera finally fixed !!

Re: Black screen on main camera finally fixed !!

Re: Black screen on main camera finally fixed !!

Re: Black screen on main camera finally fixed !!