topic Sony Xperia Z factory reset in Z Series

Sony Xperia Z factory reset

JustinSain — Mon, 30 Oct 2017 00:58:21 GMT

I dropped my phone and the screen got cracked. I cant access my phone via USB either as I cant unlock my screen. Is their a way that I can reset it?

It is a Sony Xperia Z

Thanks

Re: Sony Xperia Z factory reset

Uliwooly — Mon, 30 Oct 2017 02:56:44 GMT

@JustinSain

You could use a USB OTG + mouse > restart the phone > you should be able to input the pin/password, that's assuming that only the digitizer/touchscreen cracked and the LCD it's visible, otherwise there isn't a way.

Re: Sony Xperia Z factory reset

Jonas — Mon, 30 Oct 2017 07:55:44 GMT

Hi @JustinSain, sorry to hear about what has happened to your device.

As @uliwooly wrote, you can with the help of a OTG-adapter, connect a wired mouse to your device and see if you are able to navigate the touch screen this way. I wrote a guide on how to do this and you can find it on the link below.

/t5/FAQ/How-to-perform-a-backup-transfer-data-when-the-touch-screen-isn/m-p/1212631

If you are only interested in resetting your phone, you can always perform a software repair using Xperia Companion. Do note that the phone will need to be powered off during the whole repair process and that all data stored on the internal storage will be lost during the repair.

I hope that helps!

Re: Sony Xperia Z factory reset

JustinSain — Wed, 01 Nov 2017 02:09:05 GMT

thats the problem its not visible. Only about the bottom quater is otherwise i could do that.

Thanks anyway

Re: Sony Xperia Z factory reset

JustinSain — Wed, 01 Nov 2017 02:10:36 GMT

Yes the software repair seems to be my best option. But would the phone need to be unlocked to do this or not?

Thanks

Re: Sony Xperia Z factory reset

Jonas — Thu, 09 Nov 2017 12:52:09 GMT

Hi again @JustinSain, sorry for the late reply.

The phone does not need to be unlocked for you to be able to perform the software repair as the phone will be powered off during the entire process and the internal storage will be completed wiped and the latest available software will be reinstalled.

Let me know how it goes!

Re: Sony Xperia Z factory reset

JustinSain — Sat, 03 Feb 2018 16:33:22 GMT

Sorry it still didnt work

I cant get it passed that stage

Re: Sony Xperia Z factory reset

Uliwooly — Sat, 03 Feb 2018 18:38:27 GMT

@JustinSain

What if you accesss (on your computer) MyXperia or Android Device Manager > follow the steps and reset the device.

Re: Sony Xperia Z factory reset

Jonas — Tue, 13 Feb 2018 11:39:39 GMT

Hi again @JustinSain,

From what I can see the device is powered on and connected to the computer, is that correct? If it is, please power it off and remove the cable from the computer or the device and start with the repair again.

The device should NOT be powered on when performing a software repair to remove the screen lock on your device.

I hope that helps!

Re: Sony Xperia Z factory reset

Tickman — Tue, 10 Dec 2019 12:40:09 GMT

Won't work android switched off can't get past passwords

Re: Sony Xperia Z factory reset

Jonas — Wed, 11 Dec 2019 10:27:40 GMT

Hi @Tickman,

What exactly isn't working for you? If you can't remember the password, perform a software repair using Xperia Companion. Do not connect the device to the computer until you are asked to do so during the repair.

All data stored on the internal storage will be deleted when you perform the repair.