topic Re: No service in Z Series

No service

karimwael17 — Thu, 15 Feb 2018 16:19:11 GMT

My SIM card is read by the mobile, but it there isn't service. I changed the card, restarted mobile, and reset mobile's factory, but nothing changed

Re: No service

Jonas — Mon, 19 Feb 2018 10:28:00 GMT

Hi @karimwael17, sorry to hear about this.

Are the SIM cards you have tried from the same operator or are they from different ones? If you haven't tried with a SIM card from a different operator, I would recommend doing so.

You can also try and register manually on your operators network if you go to Settings > More > Mobile networks > Network operators.

If there has been no change after trying the above, try performing a software repair using Xperia Companion. This will delete all data stored on the internal storage of the device and reinstall the latest available software, so it is a bit different from a factory reset. Since data is being removed, it is advised that you create a backup using Xperia Companion before you start with the repair.

Let me know how it goes!

Re: No service

Aljeraisy — Mon, 19 Feb 2018 18:47:17 GMT

I suggest you to go settings > more > mobile networks > preferred networks type.. Change it to "GSM only"... The LTE was decreasing my mobile's signal and if this problem fixed then that means your network providers are not ready for LTE.

Re: No service

mzoabi — Tue, 20 Feb 2018 15:50:01 GMT

hi, I am facing same problem 2 months now.

I changed SIM, also moved to new mobile company, reset my phone several time, toggle 4G/3G , also send it to technical person. Every thing is OK but no signal.

I noticed that the mobile signal back after factory reset for 12 hours and then no signal.

Same happened when replaced new SIM, signal back 12 hours then no signal.

What should I do, help me please

Re: No service

Jonas — Wed, 21 Feb 2018 15:45:15 GMT

Hello everyone and I'm sorry to hear about this!

@Aljeraisy, It could also be that you are in an area with a weaker LTE signal, changing to 3G will then benefit you more, both in the speed of mobile data and the quality in calls.

@mzoabi, Is there any change if you try and register manually on your operators network? You can do so if you go to Settings > More > Mobile networks > Network operators. Wait for the search to be completed and tap on the network with a house icon to the left.

When the device was at service, was it at an authorized service centre?

Keep me posted!

Re: No service

mzoabi — Thu, 22 Feb 2018 10:01:43 GMT

@Jonas

When the mobile at service, I can see my service provider and other service providers, I can select my service provider.

If mobile with no service, I don't see my service provider, but I can see the other service providers

Re: No service

Jonas — Fri, 23 Feb 2018 08:50:02 GMT

Hi @mzoabi, thanks for getting back to me!

That sounds very strange that you can't see the service provider that you are using, but you can see other service providers.

Did this occur with your previous service provider as well, or just the one that you changed to? If it has only occurred with your current service provider and one of your friends, colleagues or family members have a device with a Nano SIM card from a different operator, could you please try with their SIM card in your device and see if there is any change?

Keep me posted!

Re: No service

mzoabi — Sun, 25 Feb 2018 09:28:01 GMT

Hi Jonas,

thats happens with all service providers, in last 2 months i changed 3 service providers and changed my SIM card several times, but nothing help.

I use one of my previous sim card on another mobile for a month now with no problems.

I was thinking about formatting my mobile, (not factory reset).

where could I find a Original ROM Image ?

Re: No service

Jonas — Mon, 05 Mar 2018 15:17:05 GMT

Hi again, I apologize for the late reply, I have been out of office.

Thank you for the information!

You can perform a software repair using Xperia Companion. This will delete all data stored on the internal storage of the device and reinstall the latest available software again.

Since data is being deleted, it is advised that you create a backup using Xperia Companion before you start with the repair, that you can restore after the software repair is completed.

Keep me posted!

Re: No service

Ug3 — Fri, 13 Apr 2018 22:09:49 GMT

Hi I have z5 dual befer at my working place I was receiving and making calls but when i tried to change my housing now I only see no service 1,2,bers only.

And I cant receive or make a call but when I go out of building I do everything right.

I tried factory reset, safe mode change sim card of different service providers but nathing is working

THEN WHAT CAN I DO? ...........HTANKS

Re: No service

Ug3 — Fri, 13 Apr 2018 22:20:34 GMT

Joan this is what is happening to this days

Re: No service

mzoabi — Sat, 14 Apr 2018 05:33:20 GMT

Hi Ug3,

I have same problem with my Z5, I have tried all options to fix, nothing works.

I throw it and buy new mobile phone (not Sony of course)

Re: No service

Ug3 — Sat, 14 Apr 2018 06:11:43 GMT

Hi mzoabi did u try software repair option

Re: No service

Ug3 — Sat, 14 Apr 2018 06:16:52 GMT

This goes to Sony company

You should come out with a solution for it's problem becouse its your product thanks

Re: No service

mzoabi — Sat, 14 Apr 2018 10:46:22 GMT

yes sure,, I tryed every thing the support told me to do also went to local technicals to help. but there is no solution

Re: No service

Jonas — Thu, 26 Apr 2018 09:13:46 GMT

Hi @Ug3, sorry to hear about this and I apologize for the late reply.

Do I understand correctly that you have started to experience this behaviour after the device was repaired? If you do, please get in touch with your Local support team and they will arrange a new repair for you.

Keep me posted!

Re: No service

Ug3 — Thu, 26 Apr 2018 14:06:58 GMT

Hi @Joan it seems we don't have local support in Uganda but am organising to Android reset down 👇 to lollipop

Is like the problem is not hardware becouse when you anter in a house or any building it goes to one ber, And on one ber you can't call or use internet .

If you have more idea about that you can help me thanks

Re: No service

Mangara — Fri, 22 Mar 2019 13:02:24 GMT

My sony Xperia C4 which is less than a year old has the no service problems, I have tried everything from using sony xperia companion, changing the sim card, having it being checked for antenna problem/breaks to factory reset but the network keeps on going off. I am so disapointed. Do you have a return policy for the handset bought through online platform like Jumia?

Re: No service

Jonas — Mon, 25 Mar 2019 14:51:47 GMT

Hi @Mangara, sorry to hear about this.

I'm not familiar with the Jumia platform, but I work Globally so it may be a service limited to specific markets and that is the reason to why I haven't heard about it. I would recommend that you either get in touch with Jumia directly and ask them about their return policy, or your Local support team.

I hope that helps!

Re: No service

ZEESHAN56 — Mon, 03 Jun 2019 16:34:28 GMT

I HAVE SONY XPERIA Z5 BUT NO SERVICE WHAT DO I DO