https://community.sonylatvija.com/t5/z-series/z5-compact-stuck-in-welcome-screen/m-p/3601682#M118555 <P>This should mean the repair completed, and the phone&nbsp;SHOULD work.</P><P><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2018-07-25 at 08.46.51.png" style="width: 626px;"><IMG src="https://community.sony.co.uk/legacyfs/online/48373i709C6520DE84AB88/image-size/large?v=1.0&amp;px=999" title="Screen Shot 2018-07-25 at 08.46.51.png" alt="Screen Shot 2018-07-25 at 08.46.51.png" /></SPAN></P><P>And here's the screenshot. But the "Get started" does not work.<SPAN class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20170818-074355.png" style="width: 562px;"><IMG src="https://community.sony.co.uk/legacyfs/online/48374i3CB4C3282C8A8F8B/image-size/large?v=1.0&amp;px=999" title="Screenshot_20170818-074355.png" alt="Screenshot_20170818-074355.png" /></SPAN></P> Wed, 25 Jul 2018 07:15:39 GMT pazanel56 2018-07-25T07:15:39Z https://community.sonylatvija.com/t5/z-series/z5-compact-stuck-in-welcome-screen/m-p/3601677#M118550 <P>Hi, I have updated via OTA the Z5 compact to the latest 7.1.1.</P><P>Then I needed to reset it to factory settings, but at the first boot the "Get started" button in the Welcome screen is not operative, I can change visuals and emergency call, but can't progress in setup.</P><P>Tried repair twice from the Xperia Companion app, to no avail.</P><P>Any hints? Can anyone point me to a QR code to skip this screen?</P><P>Thanks</P><P>Paolo</P> Tue, 24 Jul 2018 09:14:49 GMT https://community.sonylatvija.com/t5/z-series/z5-compact-stuck-in-welcome-screen/m-p/3601677#M118550 pazanel56 2018-07-24T09:14:49Z https://community.sonylatvija.com/t5/z-series/z5-compact-stuck-in-welcome-screen/m-p/3601678#M118551 <P>did you update using the Xperia COmpanion app? or from the device itself?</P><P>can you try to rotate the device? just to see if it works</P><P>also try to upload a screenshot if possible</P> Tue, 24 Jul 2018 13:12:25 GMT https://community.sonylatvija.com/t5/z-series/z5-compact-stuck-in-welcome-screen/m-p/3601678#M118551 MarlonUk1 2018-07-24T13:12:25Z https://community.sonylatvija.com/t5/z-series/z5-compact-stuck-in-welcome-screen/m-p/3601679#M118552 <P>Update was done via OTA, the Xperia Companion app (latest 2.1.12 version) tried for repair. No luck.</P><P>I'll try rotating then...&nbsp;</P> Tue, 24 Jul 2018 14:39:44 GMT https://community.sonylatvija.com/t5/z-series/z5-compact-stuck-in-welcome-screen/m-p/3601679#M118552 pazanel56 2018-07-24T14:39:44Z https://community.sonylatvija.com/t5/z-series/z5-compact-stuck-in-welcome-screen/m-p/3601680#M118553 <P>Rotating&nbsp;does not work in the Welcome Screen, but only in Visual Aids and QR Setup... Can't make "Get started" button work...</P> Tue, 24 Jul 2018 16:36:14 GMT https://community.sonylatvija.com/t5/z-series/z5-compact-stuck-in-welcome-screen/m-p/3601680#M118553 pazanel56 2018-07-24T16:36:14Z https://community.sonylatvija.com/t5/z-series/z5-compact-stuck-in-welcome-screen/m-p/3601681#M118554 <P>...further, when I try to select "Don't use any network for setup" it does not do anything, but it goes back to the list of networks...</P> Tue, 24 Jul 2018 16:47:13 GMT https://community.sonylatvija.com/t5/z-series/z5-compact-stuck-in-welcome-screen/m-p/3601681#M118554 pazanel56 2018-07-24T16:47:13Z https://community.sonylatvija.com/t5/z-series/z5-compact-stuck-in-welcome-screen/m-p/3601682#M118555 <P>This should mean the repair completed, and the phone&nbsp;SHOULD work.</P><P><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2018-07-25 at 08.46.51.png" style="width: 626px;"><IMG src="https://community.sony.co.uk/legacyfs/online/48373i709C6520DE84AB88/image-size/large?v=1.0&amp;px=999" title="Screen Shot 2018-07-25 at 08.46.51.png" alt="Screen Shot 2018-07-25 at 08.46.51.png" /></SPAN></P><P>And here's the screenshot. But the "Get started" does not work.<SPAN class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20170818-074355.png" style="width: 562px;"><IMG src="https://community.sony.co.uk/legacyfs/online/48374i3CB4C3282C8A8F8B/image-size/large?v=1.0&amp;px=999" title="Screenshot_20170818-074355.png" alt="Screenshot_20170818-074355.png" /></SPAN></P> Wed, 25 Jul 2018 07:15:39 GMT https://community.sonylatvija.com/t5/z-series/z5-compact-stuck-in-welcome-screen/m-p/3601682#M118555 pazanel56 2018-07-25T07:15:39Z https://community.sonylatvija.com/t5/z-series/z5-compact-stuck-in-welcome-screen/m-p/3601683#M118556 <P>Hello ,</P><P>I have exaclty the same problem.</P><P>I am stucked in welcome screen and if a press the "continue button" it is asking for a QR Code !!</P><P>Any suggestion please.</P><BLOCKQUOTE><HR /><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1173280">@paoloz</A>&nbsp;wrote:<BR /><P>This should mean the repair completed, and the phone&nbsp;SHOULD work.</P><P><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screen Shot 2018-07-25 at 08.46.51.png" style="width: 626px;"><IMG src="https://community.sony.co.uk/legacyfs/online/48373i709C6520DE84AB88/image-size/large?v=1.0&amp;px=999" title="Screen Shot 2018-07-25 at 08.46.51.png" alt="Screen Shot 2018-07-25 at 08.46.51.png" /></SPAN></P><P>And here's the screenshot. But the "Get started" does not work.<SPAN class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20170818-074355.png" style="width: 562px;"><IMG src="https://community.sony.co.uk/legacyfs/online/48374i3CB4C3282C8A8F8B/image-size/large?v=1.0&amp;px=999" title="Screenshot_20170818-074355.png" alt="Screenshot_20170818-074355.png" /></SPAN></P><HR /></BLOCKQUOTE> Tue, 14 Jan 2020 13:49:09 GMT https://community.sonylatvija.com/t5/z-series/z5-compact-stuck-in-welcome-screen/m-p/3601683#M118556 Ngk 2020-01-14T13:49:09Z