topic Re: headphone jack not working in Z Series

headphone jack not working

HaiderAli97 — Sun, 04 Jan 2015 14:46:58 GMT

I recently bought a new Xperia Z1...
Had great time using it but suddenly on one unfortunate day, I found out that the phone no more recognizes any headphone.
.
I tried to clean the headphone jack.. AND it worked but after 3 minutes, phone wasn't able to recognize headphones not even SONY and beats.
.
Is it a software issue or something?!
Please help

Re: headphone jack not working

Ashroft98 — Sun, 04 Jan 2015 15:11:06 GMT

Try this

Go to Settings > Apps > Smart Connect > Press Clear Data and restart phone.

Re: headphone jack not working

Thorn_Trix — Tue, 06 Jan 2015 15:06:57 GMT

I tried many things...including cleaning the jack,clearing the data of SMART CONNECT but the problem resists..

the keeps disconnecting the headsets....

is it a software issue or what......in my country,theres no as such authorized sony customer care for XPERIA.

what shuold i do to solve the problem.

plzzz help

Re: headphone jack not working

dandy63 — Tue, 06 Jan 2015 15:29:04 GMT

Hi, the day or previous day that this happened with your headphones...had you downloaded/installed any new apps or had you just downloaded any software updates :smileysmileywink:

Re: headphone jack not working

Thorn_Trix — Tue, 06 Jan 2015 17:21:28 GMT

YES i had installed POWERAMP music player.....

i yeterday uninstalled it nd even deleted its data from the phone.

the phone now recognizes headphones but keeps disconnecting

Re: headphone jack not working

Thommo — Tue, 06 Jan 2015 17:22:51 GMT

Consider performing a system repair using Pc Companion as this will often fix issues - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: headphone jack not working

HaiderAli97 — Tue, 06 Jan 2015 18:34:48 GMT

Ohkayy.... Thanx...
I will try that in 2 days after I have backed up my data

Re: headphone jack not working

anish41 — Wed, 21 Jan 2015 16:57:36 GMT

I face it many times when I remove headphones while the music is being played and try to plug it in again. Just reboot your device when this happens. Haven't found anything new.

Re: headphone jack not working

Thorn_Trix — Wed, 28 Jan 2015 10:39:20 GMT

I'm helpless.....
Music is love and headphone jack.?! Not working
.
I tried all above Mentioned things but still of no use including pc companion repair...ND factory reset.
.
There's no as such sony customer care.
Help! Plz

Re: headphone jack not working

Kulveer_Singh — Wed, 28 Jan 2015 12:39:41 GMT

Headphone detection is Kitkat problem, hope it will fix in android 5.
You can try this app, which solves my problem(not fully, but no need to reboot each time)
Download "SoundAbout" by David Woods from play store.
In play store search "SoundAbout".
Install it then set its setting
Soundabout service set to On-Auto Resart
Media audio to Wied headphone.

Then add its widget on screen.
Then plugged in your headphone and click on that widget.
It works for me well.

Re: headphone jack not working

Thorn_Trix — Wed, 28 Jan 2015 14:26:09 GMT

No... It didn't worked either

Re: headphone jack not working

Kulveer_Singh — Wed, 28 Jan 2015 16:58:18 GMT

Restart your mobile(if possible repair mobile with pc companion) and Try headphone without mic, if it Will not recognize then it's hardware problem, so you have to contact Sony service center.

Re: headphone jack not working

Thorn_Trix — Thu, 29 Jan 2015 12:28:36 GMT

But there isn't any official sony Centre in my region

cost?

Thorn_Trix — Thu, 29 Jan 2015 18:13:09 GMT

how much will it cost ....to repair a headphone jack of a xperia z1?

as it seems to be NOT recognizing any kind/type of heaphones any more.

Re: cost?

Uliwooly — Thu, 29 Jan 2015 18:48:22 GMT

Sorry to hear that but you have to contact your local Xperia Care regarding pricing

http://support.sonymobile.com/global-en/contactUs/

Re: cost?

dandy63 — Thu, 29 Jan 2015 19:21:04 GMT

@Thorn_Trix wrote:
how much will it cost ....to repair a headphone jack of a xperia z1?
as it seems to be NOT recognizing any kind/type of heaphones any more.

Do a SEARCH on the Forum for similar problems as i know there are a few posts on the subject......could be quite a few different reasons & solutions you can try first to resolve this.....so have a good look & try a few :smileysmileywink:

Re: headphone jack not working

oharvey79 — Sun, 22 Mar 2015 11:53:55 GMT

soundabout solution workjed for me thanks !had to use the wideget toggle on/off

Re: headphone jack not working

96hunt42 — Wed, 15 Apr 2015 08:22:49 GMT

Thanks a lot from 1yr i was not using earphones.. I thot that the jack must hv got damaged.. Smart connect worked for me thnku guys

Re: headphone jack not working

zxperia — Thu, 30 Apr 2015 23:58:42 GMT

Soundabout works great.

Yesterday I upgraded to android 5. Still having the headphone jack issue though.

And now I'm having other new problems like priority status auto turning on (the star 🌟 in the status bar) even though I've never had any set.

It also slowed down my phone considerably. Sometimes my z1 hangs for 5 seconds or more.

Can you uninstall android 5?

Re: headphone jack not working

Elliot169 — Sat, 16 May 2015 16:57:23 GMT

Worked a treat. Cheers pal!