topic Re: Xperia z wont boot up after crash update in Z Series

Xperia z wont boot up after crash update

jordydk — Fri, 22 Mar 2013 18:55:17 GMT

Hello,

i was updating my xperia z but my internet crashed when updating now it wont boot up only show the sony logo and cant get past it.

Please help me i have my xperia z for 1 day and i wanted to update him but failed

Re: Xperia z wont boot up after crash update

Uliwooly — Fri, 22 Mar 2013 19:12:45 GMT

repair it with either PCC or SUS

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Re: Xperia z wont boot up after crash update

Uliwooly — Fri, 22 Mar 2013 19:13:58 GMT

http://www.sonymobile.com/gb/tools/update-service/

http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

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Re: Xperia z wont boot up after crash update

jordydk — Fri, 22 Mar 2013 19:22:20 GMT

i don't see my xperia on my pc

Re: Xperia z wont boot up after crash update

Uliwooly — Fri, 22 Mar 2013 19:34:05 GMT

use SUS instead of PCC it will work

Don't forget to mark the Correct Answers & Helpful Answers

Re: Xperia z wont boot up after crash update

jordydk — Fri, 22 Mar 2013 19:37:11 GMT

i use sus

Re: Xperia z wont boot up after crash update

Uliwooly — Fri, 22 Mar 2013 19:40:50 GMT

you have to make sure your phone its off, also after installing SUS > restart your PC > disable your firewall and antivirus

Don't forget to mark the Correct Answers & Helpful Answers

Re: Xperia z wont boot up after crash update

jordydk — Fri, 22 Mar 2013 20:07:09 GMT

Thankyou it helped me im so happy right now

Re: Xperia z wont boot up after crash update

Uliwooly — Fri, 22 Mar 2013 20:16:00 GMT

I know, I'm awesome

Re: Xperia z wont boot up after crash update

samuellv — Sat, 23 Mar 2013 08:06:15 GMT

I am in the same boat as you are. Here is the error message I get. I have tried all the suggestions on this page but I still get the update failed message. I have tried both SUS and PCC with my antivirus and firewall turned off and the latest java installed. Can anyone please help me? I just want my phone to work! It's so useless now not turning on or anything.

Re: Xperia z wont boot up after crash update

Uliwooly — Sat, 23 Mar 2013 17:28:16 GMT

uninstall SUS > reinstall it > restart your PC > disable both firewall and antivirus > run SUS

Re: Xperia z wont boot up after crash update

Ashbabe — Tue, 28 May 2013 05:40:47 GMT

Thank you so much uliwooly! i have been searching google all last night and today for an answer to fix myphone. This is the second time i have had an issue and i was trying anything i could first before i had to take it back to the store.

This worked for me and reccomend people to try this as well before heading back in store!

Thank you again!

Re: Xperia z wont boot up after crash update

Uliwooly — Tue, 28 May 2013 05:43:13 GMT

anytime

Re: Xperia z wont boot up after crash update

YODJ — Wed, 29 May 2013 12:08:09 GMT

What is SUS?

I have the same probelm..

Re: Xperia z wont boot up after crash update

Arjun — Wed, 29 May 2013 12:28:39 GMT

SUS is Sony update service, it is used to update or repair your device

Download it from here http://www.sonymobile.com/global-en/tools/update-service/

Install it on your computer then open it select xperia z from the list of devices and then follow the steps displayed

Re: Xperia z wont boot up after crash update

YODJ — Wed, 29 May 2013 14:11:13 GMT

I tried it all but it doesn't work even if I have fully battery. When I charge the battery the phone keep turning on and off by itself.

Re: Xperia z wont boot up after crash update

Arjun — Wed, 29 May 2013 14:47:44 GMT

You don't have to click on update you have to selct repair software in sony update servce

keep your phone connected to wall charger for 3-4 hours after that remove it and try again

Disable your firewall and antivirus

Re: Xperia z wont boot up after crash update

anky11 — Sun, 02 Jun 2013 10:42:08 GMT

U rock uliwooly. U just saved my life..thnks a ton

Re: Xperia z wont boot up after crash update

zizko — Sun, 02 Jun 2013 11:37:30 GMT

I am encountering the same issues. Phone won't boot up. It just shows kinda repair logo and loading bar, but not booting up to the os.

When i tried repair option in software update, it shows data will be deleted. Could you let me know when you did that also all the data will be gone? Anyway to recover the data? Thanks

Re: Xperia z wont boot up after crash update

Uliwooly — Sun, 02 Jun 2013 17:58:07 GMT

anytime