topic Re: Xperia Z headphone jack won't detect headphone in Z Series

Xperia Z headphone jack won't detect headphone

jeb2830 — Wed, 29 Jan 2014 07:59:01 GMT

I was listening to music and then after a while I realized the music wasn't coming from my earphones anymore but from the phone's speakers, even when the earphones were plugged in. I tried plugging them in again several times, still won't work. Is it a software update issue, or a hardware issue? My earphones work fine on my laptop, so i don't think it's an issue with my earphones.

Re: Xperia Z headphone jack won't detect headphone

Hampus — Wed, 29 Jan 2014 09:33:20 GMT

It's always good to try another pair of headphone/headset to your phone just to exclude problems related to your headphone

Otherwise, I suggest that you perform a software repair via Update Service:
http://www.sonymobile.com/global-en/tools/update-service/

Download and install SUS on a PC, follow the instructions that appear.

If the problem persist, you should contact your local support team to get information about how you should proceed in this case:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/

Re: Xperia Z headphone jack won't detect headphone

Aparry — Sat, 01 Feb 2014 15:59:10 GMT

Hi, I've had exactly the same problem Today, I've done a computer repair and the problem is still occurring

Re: Xperia Z headphone jack won't detect headphone

seasidelad — Sun, 23 Feb 2014 22:51:59 GMT

Exactly same problem.

I have just done a full repair (wipe data, reinstall everything) headphone jack still not working.

The problem with my ON/OFF button not working was solved by this repair process.

Judging from other comments on the forum, SONY customer service won't respond and help with this problem.

This tablet does not seem fit for purpose and will be going back to John Lewis for a refund at the weekend under UK Sales and Goods Act.

Re: Xperia Z headphone jack won't detect headphone

7332 — Mon, 21 Apr 2014 15:00:24 GMT

Wake up people.....Sony got your money now....there's a term for companies like Sony......but then there's a term for people like us who keep making them money.....GULLIBLE..... My experia Z is the worse phone I have EVER, EVER had.....if I could warn EVERY PERSON the world over NOT TO EVER BUY SONY I would. Can't even trade it in for a good price because no one wants em. Stay clear....absolute rubbish!!!!!

Re: Xperia Z headphone jack won't detect headphone

v1ct0r — Tue, 21 Oct 2014 06:05:37 GMT

Hello, gentlemen!
I had issue with jack plug in\out recognizing. And found 100% fix it on my XperiaSP. No dust-ckeaning, no jack **bleep**.

Here is it:
1) Download appliction SmartConnect from Play: https://play.google.com/store/apps/details?id=com.sonyericsson.extras.liveware
2) In SmartConnect enable pre-set modes: "Music at house" for Headphones device and "Music on the road" for Headset.
Names may differ, because my phone has non-English locale, but I hope you will be able to got it.

Some thoughts:
I suppose that I've found a root cause. It was everything fine with original Sony headset which was in the box with my new cellphone.
An issue occured when I bought and used 1st time headphones (made by Sony too, BTW!). Somewhere I've read that number of contacts can affect.
There are 4 points of contact on headset jack and only 3 on any headphones jack. Gosh, I was thinking of moneyback, but now it works.
2 days of b..hurt and heavy lurking... Disrespect to vendor for that.

Re: Xperia Z headphone jack won't detect headphone

GaryHo — Tue, 16 Dec 2014 08:02:49 GMT

Brilliant thank you. Its ironic that sony calls this a Smart Connect app. All other devices can recognise when a headphone is plugged in and not play through the phone. Not smary Sony, this amongst other glitches with my Xperia has confirmed that Sony should not make phones. Stick to TVs

Re: Xperia Z headphone jack won't detect headphone

supafli420 — Mon, 16 Feb 2015 08:29:38 GMT

Hi, I am not able to use the phone in the car. I thought because it is trying to force audio through Bluetooth, but was failing as the car only does phone and not music streaming. This is not tested but makes sense as the only headphones that work are the included Song's which are technically a headset. Must say though, the smart keys app which you download through the connect app is wonderful. It really makes that one button on the headset immensely useful. Thanks for your post.

Re: Xperia Z headphone jack won't detect headphone

BarronLam — Thu, 02 Apr 2015 16:38:52 GMT

This happened to me when I was gyming and i left my phone on the floor with my earphones plugged in. When I finished with the machine I accidentially stepped on my phone with the earphone jack facing towards the floor, making the phone levated on the top and only being supported by the earphone jack piece. I hope you get the picture. Therefore, I thought I screwed up the earphone jack by bending it or something. Later on I found it was actually just a software problem by trying my earphones on my friends phone and his earphones on my phone. Both worked so it had to be a software problem.

After looking at some forums, I tried clearing SmartConnect data and then proceeded onto downloading Soundabout. In the beginning, just simply downloading the app didn't work for me. I had to go into the settings >Media audio. Then choose Wired Headset (with Mic) if your earphone has a mic, if not try selecting just Wired Headset. I've never tried but if one doesn't work, try the other. After selecting, it then worked and it still worked eventhough i uninstalled Soundabout afterwards. Hope this helps someone!!

Re: Xperia Z headphone jack won't detect headphone

HELWATANY — Tue, 16 Jun 2015 18:38:28 GMT

I bought Ink'd 2 Black w/Mic and it worked only for one time then my device doesn't detect it when I plug it in!

Here what I did to get it working again:

Go to Settings > Apps > ALL > Smart Connect. and clear it's data.
Go to Play Store and install SoundAbout.
Open SoundAbout app and go to Media Audio and select your headset type in my case I selected [Wired Headset (with Mic)]
Plug-in your headset and the device should detect it now! :smileysmileywink:

Note:

After getting your headset working you can go ahead and uninstall SoundAbout :smileysmileythumbsup:

Re: Xperia Z headphone jack won't detect headphone

n_m_d — Tue, 23 Jun 2015 09:44:52 GMT

same issue here.

for the third time now my audio jack started to have a loose contact and ended in not being usable at all.

I sent the phone to the repair service twice - then it worked for a few feeks until the failure came up again.

It would be a hard job for sony to convince me that it will be fixed permanently.

Had a talk to the customer service and they showed no sign of insight or goodwill.

I went over to buy a toolkit and audio jack replacement and will fix it on my own (probably every 6 weeks).

sony support, do you hear me?

Re: Xperia Z headphone jack won't detect headphone

Gadibob — Tue, 07 Jul 2015 11:33:03 GMT

Thank you,

this solve my issue for now..

Edit:

After Restart the phone, the issue is back..

@HELWATANY wrote:
I bought Ink'd 2 Black w/Mic and it worked only for one time then my device doesn't detect it when I plug it in!
Here what I did to get it working again:
Go to Settings > Apps > ALL > Smart Connect. and clear it's data.
Go to Play Store and install SoundAbout.
Open SoundAbout app and go to Media Audio and select your headset type in my case I selected [Wired Headset (with Mic)]
Plug-in your headset and the device should detect it now! :smileysmileywink:
Note:
After getting your headset working you can go ahead and uninstall SoundAbout :smileysmileythumbsup:

Re: Xperia Z headphone jack won't detect headphone

Hishampvs — Fri, 10 Jul 2015 07:07:31 GMT

Thank u so much. After follow ur instructions it working... Great... Thanks for ur help dude

Re: Xperia Z headphone jack won't detect headphone

saik — Sun, 12 Jul 2015 15:31:49 GMT

i agree with you. i am also owner of xperia z c6602, after updating to lolipop i lost voice of caller through earphone...need to on speaker to make or to recieve a call. i am not understanding its a phone or walky talky. i also did sofware repaire through pc companion..but the issue is still present.

Re: Xperia Z headphone jack won't detect headphone

doughtea — Sat, 25 Jul 2015 17:24:29 GMT

Very good step by step guide. Worked perfectly for me.

Re: Xperia Z headphone jack won't detect headphone

Kesho — Sun, 09 Aug 2015 22:06:57 GMT

The same with me
It's works with soundabout
But with out it it's not working
Now what?

Re: Xperia Z headphone jack won't detect headphone

Pinoralia — Sun, 06 Sep 2015 08:56:49 GMT

Thanks Helwatany, the steps works for my phone. My earpiece jack is back to live

Re: Xperia Z headphone jack won't detect headphone

Jrje — Sun, 06 Sep 2015 22:27:37 GMT

I had the same problem with just the Sony earplugs,l any other was working. I did the following to fix it :

Hit the phone
Plug another earplugs that worked magically
I cleared smart connect data still not working
I force stop and disabled smart connect, then suddenly started to work again.

Why they called smart to that app?

Re: Xperia Z headphone jack won't detect headphone

Cabbage — Sun, 13 Sep 2015 18:48:34 GMT

I did this and it worked- I get sound through my earphones. But now the phone speaker doesn't work for music or calls!!

Re: Xperia Z headphone jack won't detect headphone

mhmdtaleb — Sun, 20 Sep 2015 22:47:41 GMT

I'm having a problem with my headphone jack
My xperia z isn't responding when I unplug my headphones I remains in headphone mood
I can't do phone calls or use speakers
Though headphones work good