topic Re: front facing camera problem in Z Series

front facing camera problem

mmmel — Fri, 28 Mar 2014 00:20:14 GMT

My camera works fine but when I go to take a photo with my front facing camera the screen stays black and it wont load anything.

I've master reset my phone and I have force quit the camera app in settings as well. After I master reset my phone it worked once and hasn't since. Real big bummer.

Re: front facing camera problem

Sam — Fri, 28 Mar 2014 00:38:16 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

In this case I would advise running a software repair:

1. Download the PC Companion software from http://www.sonymobile.com/gb/tools/pc-companion/
and install it on your PC.
2. Install and open PC Companion then select Support Zone.
3. Phone Software Update.
4. Start.
5. Repair Phone
6. Continue
7. Accept data removal
8. Next
9. Wait for prepare
10. Select Phone
11. Follow the connection steps

Make sure to backup the handset before performing this task. Backup & restore

I apologize for any inconvenience this may cause.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: front facing camera problem

mmmel — Sun, 30 Mar 2014 18:54:49 GMT

me again,

tried the above with update and everything and it still doesn't work. Wondering what else to do being that i don't want to get a refeb phone and have only had this since january. hmm.

Re: front facing camera problem

Maharet — Sat, 12 Apr 2014 09:24:14 GMT

Hello,

I have the same problem and from 2-3 weeks it bugs me a lot. I bought the phone month and a half ago and with the old Android my battery lasted for 5 days and my front camera worked, while with the unfortunate change to the new android my battery is drained very fast, causing me to have both stamina and the battery saving option already when the phone is at 60%, have almost constantly fly mode and my phone still only lasts for 3 days. Also the front camera is not working and I tried the method, suggested by you, but it did not help me.

Is there a driver we could download which could return the front camera, because I cannot find it also under dignostics, and it doesn't work all together when you press on check front camera, while I have pictures proving that it worked before?

Thank you!

Re: front facing camera problem

_alexdon_ — Sat, 12 Apr 2014 19:03:02 GMT

Try the repair with sony update service:

http://www.sonymobile.com/gb/tools/update-service/

If not working,you need to visit a sony service:

http://www.sonymobile.com/global-en/support/contact-us/

Re: front facing camera problem

boontong — Sun, 04 May 2014 03:32:07 GMT

I have the same problem with xperia Z1.

Before this problem, I had problem in sliding the phone surface to open the phone. The service centre asked me to send for repair. I was told it takes five working days to repair. When checking the service status I was told to wait for another week. After a week, I checked again and was told it was not ready because Sony was waiting for parts to arrive. I had to raise my vocie and wanted a one-to-one exchange (not exchage a refurbished phone).

I did not notice the front facing cmaera problem before because I don't use them until yesterday. I had written to Sony on previous problem and I am still asking for a one-to-one exchange.

Re: front facing camera problem

ishallcomplain — Mon, 07 Jul 2014 00:29:46 GMT

I'm getting annoyed. First of all my Xperia z1s is being stupid. Yeah, I took it to a pool and i went on a couple of rides. But, I also used it to text in the shower or wash it under the sink. No problems at all. But, I take it to the pool and the water proof phone doesn't really work well for my front facing camera. Is it really water proof I ask? Well, it might be but the structure you guys made it freaking **bleep**.

Re: front facing camera problem

toothpaste — Mon, 07 Jul 2014 00:51:36 GMT

they are not actually waterproof. They have no guarantee that water will not damage the phone. It's mostly a gimmick.

Other than that, pools have additives in them. You should not be using it in pools.

You should avoid getting your phone wet, no matter what sony claims. The flaps are very flimsy and are not at all trustworthy to seal properly. Finally, if even after using it normally the flaps wear out, the phone is no longer waterproof... Sony claims that wear from normal use is not covered by warranty. Therefore, if the flaps fail for whatever reason, warranty won't cover it... keep in mind that you, as a user, have no way of knowing if the flaps seal properly or if they are worn out. They might look fine, but that doesn't mean much.

Re: front facing camera problem

ishallcomplain — Mon, 07 Jul 2014 00:52:58 GMT

Did you know if you ask one of the t-mobile ladies if they're safe to be in a pool they'll say yes? To insure that it is safe to use I asked a series of questions.

Re: front facing camera problem

ishallcomplain — Mon, 07 Jul 2014 00:53:49 GMT

Also. I got my phone in the month of February 2014

Re: front facing camera problem

toothpaste — Mon, 07 Jul 2014 02:21:48 GMT

t-mobile is not sony

pools are not safe.

Re: front facing camera problem

ishallcomplain — Mon, 07 Jul 2014 02:37:55 GMT

If I asked about it then I did. If youre there then you're there. Easiest thing to do is ask the person selling a very expensive phone to you about the phone. I mean, it's most likely that they know about it since it is literally in a case filled with water for display. I also have did a restart on my phone. I know it was closed because I was holding the phone. I also checked if anything comes was open. Anyways, it also tells you if it is open.

Re: front facing camera problem

toothpaste — Mon, 07 Jul 2014 03:09:15 GMT

you claim all that, but correct me if i'm wrong, you are posting because water got in your phone, right?

Re: front facing camera problem

ishallcomplain — Mon, 07 Jul 2014 04:24:09 GMT

That's the thing I know it didn't but it shows signs of it. From steam in my camera but that's always been a problem. Water shouldn't have gotten in it because it was on very slow paste rides. At the end you would get the shower of water but that never affected anything. I did however go to the area where there is a wave pool but I'm not that stupid to goto a deep end of strong currents.

Re: front facing camera problem

toothpaste — Mon, 07 Jul 2014 04:59:01 GMT

sooo...

water inside the phone, yes or no?

Re: front facing camera problem

tseri8 — Sat, 02 Aug 2014 02:41:24 GMT

tsk tsk same problem.. any solution folks

Re: front facing camera problem

gayajm — Sun, 24 Aug 2014 09:03:51 GMT

I got my Z2 a month ago and im having the same problem everytime it goes under water the front camera stops I used to restore my phone and it used to work but now it stopped working and theres no signs that water went in it

Re: front facing camera problem

Hannah5 — Sat, 16 Jul 2016 16:47:58 GMT

Hi,
My front camera isn't working each time I switch to the front camera it turns black.. Please what can I do. I'm fed up...

Re: front facing camera problem

Drizzy01 — Fri, 02 Sep 2016 08:41:37 GMT

Hello i have a problem with my front facing camera on my c5 ultra E5553.When i use my default camera app my back camera works fine but the softkey to switch to the front has disappeared after getting a camera error notification. I have done everything from factory reset to software repair using xperia companion nothing work. This is bad cause my brother has a xperia z3 and his camera has issues aswell.Maybe samsung is a better and more quality brand cause sony keeps letting me down and im in love with sony products well i "was" . Its a software problem and ppl all over from st lucia looking fo solutions for there phone..im the only one with a c5 ultra in my country because i dont follow the crowd casue every network provider promotes samsung. I promated your phones jus by owning one people would be amazed when they look at my C5 Ultra usually they use my phone more than i do ..just tothe front camera and other features ...SO like i hv to but my c5ultra down...:smileycry: just like my xperia l ..SONY PLEASE DO SOMETHING ABOUT THIS ITS JUST A SOFTWARE ISSUE FOR CRYING OUT LOUD..JUS REMEBERED RICH PEOPLE DONT REALLY CARE BOUT PEOPLE LIKE US

Spoiler

Re: front facing camera problem

Mur58 — Sun, 11 Sep 2016 21:08:21 GMT

After I experienced the same camera problem with my Aqua M4,I am surprised to find out how many Xperia users suffering from the front camera problem. And another thing I found out is how Sony ignores this problem… Only amateurs trying to help other amateurs, suggesting cleaning cashes, rebooting, etc. in vain. I'd never collaborate Sony for a space mission; can you imagine sending a billion dollar machine to Saturn and suddenly its front camera stops and the Sony engineers woulden't bother to solve this problem other then "taking the space capsule to the nearest Authorized Sony Tech Service"