topic phone not being detected on laptop in Z Series

phone not being detected on laptop

aircelgag — Sat, 05 Apr 2014 18:33:37 GMT

hi , well my phone is not being detected, i made assure that the usb cable is alright, usb port is not 3.0 and is fine good and is among working ports, after trying so much i changed pc , cable but the phone still remains same undetected, wherein if i restart my phone it shows installing mtp drivers and shows symbol to have patience post which it shows error,it is behaving this way only after the update to kitkat i guess, because before that it was alright.suggestions appreciated and thanks in advance

Re: phone not being detected on laptop

Uliwooly — Sat, 05 Apr 2014 18:51:31 GMT

Install PCC or SUS on your computer > restart your PC and try again

Update Service (SUS)

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: phone not being detected on laptop

Alexander1 — Mon, 07 Apr 2014 14:00:01 GMT

Which operating system do you have on your PC?

Re: phone not being detected on laptop

aircelgag — Thu, 10 Apr 2014 20:08:46 GMT

windows 7..32 bit...how can i use pc companion when my phone is not being detected after connecting to pc..this is so stupid answer...i dont know what the heck admins think here is just pc companion sus update is the solution for every **bleep** of xperia hahaha

Re: phone not being detected on laptop

Sam — Fri, 11 Apr 2014 05:49:38 GMT

To solve the issue, open Device Manager on your computer to reinstall the driver for your device while your device is connected with your PC via a USB cable.

Microsoft Windows Vista and 7 users

To open Device manager on your computer

Click on the Start button.
In the Search box, type device manager, and then press enter.

To reinstall the drivers for your device

Scroll down to the Universal Serial Bus controllers (USB section) of the Device Manager window.
Look for an MTP Device: Media Device, Unknown Device or any other reference to your phone. Click on this entry and choose "Uninstall" whilst leaving the device connected.
Wait a few minutes, and the computer will reinstall the drivers for the device.
Now, the phone is accessible via Computer/My Computer on your computer.

What are your thoughts about this forum? Let us know by doing this short survey.

Re: phone not being detected on laptop

aircelgag — Fri, 11 Apr 2014 11:01:19 GMT

finally solved, well i just paired my phone with laptop (bluetooth) because of which the phone was not operating in mtp mode

1. i just deleted bluetooth pairing from laptop

2. deleted bluetooth pairing from phone

3. disabled c201 (some number) drivers as i could see 2 drivers of that name in usb drivers section of device manager , i disabled both,which promptedd me to restart

4. i just accepted to restart

5. after restart again i open the device manager and in usb drivers sectio i could see the disabled drivers status as disabled, hence i enabled it. hollllllllllllllllllllla thats all.

Drivers got installed again , thank u every one for the help specially the device manager tip dude, and /slap to the one who was saying pc companion and sus update