topic Re: Now lets be clear about the Anti-Shatter film! in Z Series

Now lets be clear about the Anti-Shatter film!

FreakOnMusic — Fri, 10 May 2013 09:58:46 GMT

My brand new Xperia Z is 60 days old, and it already has some scratches. It sounds impossible, because I use a decent flipcover!

We all know the anti shatter film is a scratch magnet, but is there a way we could replace it? And how would it be if Sony could sell them?

So let me make a small list.

Do I lose my warranty by removing the Anti-Shatter film?
Is it possible to let my Anti-Shatter film replaced by Sony?
Is Sony going to sell these things in the future?

By awnsering this, I think alot of people don't have to make a thread anymore.

Thank you,

Remy

Re: Now lets be clear about the Anti-Shatter film!

tsk4600 — Fri, 10 May 2013 10:26:29 GMT

The ASF is crap, the dust seems to love the ASF. I scratched mine after i put it in a sports armband while running

Message was edited by: tsk4600

Re: Now lets be clear about the Anti-Shatter film!

azzido — Fri, 10 May 2013 10:57:08 GMT

I think Sony should make the decision to start selling this "shatter proof" films, I confirm it is a scratch magnet even if you are really careful with it 😕
Sony should consider other material for "shatter proof" in new, upcoming Xperias.
They should use more scratch resistant film for sure, I would add one point:

oleophobic features.

Can Sony sell films (for both sides of Xperia Z) that would make use of all of these features at the same time?

- shatter / scratch and oleophobic ???

Would be great.
Thank you.

Re: Now lets be clear about the Anti-Shatter film!

azzido — Fri, 10 May 2013 11:00:42 GMT

One more thing,
Now I know to buy additional polycarbonate film on my Z. If it will scratch, I will easily replace it with another one

I regret Sony didn't inform users that this original film used in Xperia Z is SO scratch magnet.
Definately, they should inform us at least...

Re: Now lets be clear about the Anti-Shatter film!

GeoffH — Sat, 11 May 2013 02:47:20 GMT

like I said on another thread - the possible reason they don't sell it to customers to replace is because it's a health and safety feature, in saying that S3/4 don't have this film so I'm not sure why Somy felt it necessary - other glass brands probably the same

Best solution for now it to fit your own screen protection over the top

Re: Now lets be clear about the Anti-Shatter film!

FreakOnMusic — Sun, 12 May 2013 12:13:04 GMT

If I put another screenprotector on top, does that removes the scratches on my screen? No!

And if they don't want to sell it, why aren't they clear about replacing the ASF themselfs? Like in a repair center!

I really want to get rid of those scratches... I buyed an very expensive phone, including an pretty expensive flip cover, so I want Sony to get a solution for this problem.

Re: Now lets be clear about the Anti-Shatter film!

GeoffH — Sun, 12 May 2013 12:37:04 GMT

I agree, if they won't supply the ASF then they should offer a service to replace

I suspect that after a while you will be able to purchase from ebay or shop - I hope so

Re: Now lets be clear about the Anti-Shatter film!

FreakOnMusic — Sun, 12 May 2013 17:30:21 GMT

Well yea, I hope so aswell.

You already have ASF: http://www.spigen.com/sony-xperia-z-screen-protector-glas-t-premium-tempered-glass.html

Very good quality, but still, I would like to buy an official ASF.

Hope Sony comes with a solution. Is there any change that they give an awsner in this topic?

Re: Now lets be clear about the Anti-Shatter film!

Zann_H — Mon, 13 May 2013 07:38:08 GMT

The first thing the staff at their service centre checks when you send a phone for service, is whether the stock ASF is still there. And this applies to older models since the logo is not printed on it. And if you have older Xperia model, you'll know that detecting that ASF layer is quite difficult since it's cut almost perfectly to the screen dimension.

This is just my assumtion, but having the logo on the ASF will quickly help them identify if stock ASF is still there. Or if it has been removed.

having Sony selling stock ASF will be dificult, because this is intially factory installed. And to some degree, it is even glued to the screen. but they could sell screen protecter with he logo on it though. but then again, only those who removed the ASF would buy it. and with that small number of potential buyer, it does not make business sense to manufacture and sell it.

Re: Now lets be clear about the Anti-Shatter film!

alsyah — Mon, 13 May 2013 07:45:32 GMT

yeah me too, i got scract on my screen protector...

but i know this will be happen... because i have already watch video on youtube, "sony xperia z scract test" with knife and cutter... his told us about sony pre another screen protector on the box,, but sony logo already printed on default screen protector,,, its suck if u know this, because the another reason i buy sony, its because "sony" logo,

and for new user, i told you, just add another screen protector for your sony, "IF" u love "sony" logo on default screen protector...

i hope sony sell this things... because i love sony it not just thier product, but "sony logo" too...:smileyinfo:

Re: Now lets be clear about the Anti-Shatter film!

Rickard — Mon, 13 May 2013 10:02:55 GMT

It's not recommended that you remove the anti-shatter film (ASF).

The purpose of the ASF is to make the display withstand being dropped from greater heights.

The ASF has a positive effect on the sensitivity and accuracy of the touch screen.

In the unlikely event of the glass cracking, the ASF can protect against cuts.

To protect the phone from scratches it's recommended that you put a standard display protector on top of the ASF.

Removing the ASF will void the warranty for the phones display.

It's not possible to replace only the ASF, the entire display needs to be replaced by a service location. You can therefor not buy a new ASF.

Re: Now lets be clear about the Anti-Shatter film!

fodder1 — Mon, 13 May 2013 10:58:23 GMT

Are you telling me that the XZ-display takes being dropped from greater heights?

I dropped mine to sand from a height of 30cm and it broke. Its a fragile piece of work you have done there.

Re: Now lets be clear about the Anti-Shatter film!

Bearings — Mon, 13 May 2013 22:45:04 GMT

Glass is still glass and it's breakable. http://www.precisionglass.com/tech/tgb.pdf. The different between tempered glass and ordinary glass is it's just a few times stronger but when hit at it's weakest point (normally around edge of the corners) it will shattered into tiny pieces.

If you want a really unbreakable one, sapphire screen is what you want on your phone. Check this out: http://reviews.cnet.com/8301-13970_7-57571618-78/this-sapphire-smartphone-screen-is-strong-strong-strong/. It's almost as hard as diamond and is scratch proof too. However, you need to pay a huge price for it to cover the ever growing screen size.

Re: Now lets be clear about the Anti-Shatter film!

Pritesh81 — Mon, 13 May 2013 22:48:43 GMT

I dropped my XZ from about 2 feet height on a Granite floor, the glass at the back got cracked.

What happened to the high claims of Shatter proof sheet on Tempered glass? It did not survive a 2 feet drop!!!

I went to the local service center to ask for repairs. I was informed that being a Waterproof handset, specific parts on XZ cannot be replaced and was asked to pay INR 20,000 after which they'll provide a replacement handset. (Note I bought the phone for INR 39,500).

Now my question is, Sony never documented in the Warranty information that physical damage to the Glass on the back or front would require the whole unit to be replaced? Well I'm fine if you replace the whole unit, but that's just a 45 days old phone and you want me to pay 50% of the cost price for a broken back panel?

Highly Dissappointed!!

Re: Now lets be clear about the Anti-Shatter film!

Bearings — Mon, 13 May 2013 22:56:07 GMT

You can try this in the future: http://www.engadget.com/2013/01/10/amzer-shatterproof-iphone-film-hands-on/. Just hope they will also produce a range for Sony phones.

Re: Now lets be clear about the Anti-Shatter film!

GeoffH — Mon, 13 May 2013 22:58:01 GMT

the front and back can be replaced - not as easy as a normal phone but it can be done

the complete front panel and rear panel can be bought for approx 170 euro 70 euro respectively

http://www.smartkeitai.com/sony-xperia-z-reverse-teardown-video/

http://rounded.com/

I suspect that Sony buy the complete front panel from supplier with the ASF already fitted as a complete unit

Re: Now lets be clear about the Anti-Shatter film!

Pritesh81 — Mon, 13 May 2013 23:19:24 GMT

http://www.ebay.in/itm/271201016278?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649

Back Panel is available online for GBP 26.49 (see link) and the video is a good tutorial. However, am not a technical person and Sony Service denied replacing the panel for me if I bought it from third party. So, am still at the behest of Sony India for helping me out with repairs. All they want is INR 20,000 for a replacement. I surely want a Support staff to clarify paying 50% of cost price for a cracked back panel.

Re: Now lets be clear about the Anti-Shatter film!

GeoffH — Mon, 13 May 2013 23:45:42 GMT

that ebay item is a little lacking in detail - from the picture it doesn't look like it's even glass

maybe if the crack on your phone isn't too bad you could fit a screen protector and just forget about it - depends on the possibility of it completely breaking down

Re: Now lets be clear about the Anti-Shatter film!

Pritesh81 — Mon, 13 May 2013 23:58:37 GMT

A crack means the IP57 goes down the trash can

And mine is not just a crack, its broken... the only thing holding the pieces together is the Shatter proof sheet

Re: Now lets be clear about the Anti-Shatter film!

Bearings — Tue, 14 May 2013 00:17:55 GMT

IP57 is certification for dust and water resistance. You broke the glass panel but the ASF is still holding the pieces together. So everything that's suppose to work as its meant to is working.