topic Re: Soft Skin effect in Z Series

Soft Skin effect

BigSigh — Tue, 30 Sep 2014 06:55:54 GMT

This won't turn off. Tried front and back cameras. Tried disabling enabling all settings. Tried force stop camera app in Apps list, clearing data, restart.
Even installed Google's camera app and these photos get processed too!

Extremely frustrated and now thinking of refund

Re: Soft Skin effect

BigSigh — Tue, 30 Sep 2014 07:28:55 GMT

I disabled all the associated camera apps and the built in camera app itself. Restarted. Then tried with front and back using Google camera.
Back one now didn't add soft skin but front one still does!
When you watch carefully you see the split second when the image is cleaned up and filtered instead of being left alone...
Is anyone else experiencing this?

Re: Soft Skin effect

deedy — Fri, 03 Oct 2014 18:03:47 GMT

I got the same problem, I took 2 pics comparing the switch on and off this Soft skin effect mode, they look exactly the same!! soft n weird skin!!

Don't know what to do ???

Re: Soft Skin effect

BigSigh — Sat, 04 Oct 2014 03:07:04 GMT

I tried more pics yesterday, its something to do with face detection and how good the natural light is maybe. Like it forces soft skin to be used.
Either way if its a feature that can't be turned off permanently then this is a fault!

Re: Soft Skin effect

deedy — Sun, 05 Oct 2014 13:10:09 GMT

I went to Sony store to test on other z3 and it came out the same way with mine -Soft skin effect didn't turn off. Salesperson there with Z1 got the same thing.

Should we call it a Bug??, since it give you a choice to switch on or off this soft skin efftect ,but evidently all pics are processed to a way way too much soft skin!!

Re: Soft Skin effect

BigSigh — Sun, 05 Oct 2014 17:00:58 GMT

I'm surprised its not been raised as an issue already.
Great testing Deedy! Makes it appear like a deliberate feature, but if the option to turn on/off is there it doesn't explain why there's a switch for it...

Re: Soft Skin effect

Pssmidi — Wed, 15 Oct 2014 14:27:29 GMT

Have the same problem.
I'm a professional photographer and this effect makes my phone useless for any people photography.

Extremely bad idea by Sony.

All pictures of people destroyed by a "soft skin" effect.

Pssmidi — Wed, 15 Oct 2014 14:33:36 GMT

Sony, you must fix this soft skin issue. This effects completely ruins all my pictures of people.

Appears on both front and back camera.

I'm a professional photographer and Xperia has delivered so good picture qualtiy until this soft effect came with the Z3 (compact). You need to make and update where you can remove the soft skin effect, or I have to return my phone.

I want real pictures, not fake smooth baby skin on every face.

front cam pics blurry softened after saving

z3cuser — Sat, 01 Nov 2014 08:47:54 GMT

It looks fantastic on the screen but after shooting and saving to a file it looks like it has been softened. Its not sharp anymore. Please sony disable your magic picture enhancements for the front cam. Btw i have disabled the soft skin feature but sony is still doing this post processing i guess.

Front Facing Camera is blury

JoeKaya — Tue, 04 Nov 2014 23:20:35 GMT

Hey guys,

yesterday i bought the new Xperia z3 compact. I am very satisfied with the function and hardware but there is a big issue for me.

I´ve noticed that the front facing camera is very very blury. On display ist the quality very fine, but when i take a picture with the front camera , the quality will affected by the sony algortihm after the shot.

Can i improve the front facing camera by an app or upadate ? Please help me, it is very importent for me , anotherwise I would change to my old smartphone.

Re: front cam pics blurry softened after saving

Cdf7 — Wed, 05 Nov 2014 22:22:28 GMT

Did you work out a way to resolve this? It's driving me mad!

Re: front cam pics blurry softened after saving

agungald — Thu, 06 Nov 2014 07:13:58 GMT

Lol same here too, especially shoot in the low light, it even worse..

My Xperia Z3 Compact front camera keeps auto adjusting even though settings are OFF.

Mathius — Tue, 11 Nov 2014 15:34:30 GMT

Hi!

I have a problem with my new Xperia Z3 Compact. The front camera is adjusting itself even though I've selected all the settings off and the manual option for taking pictures is on. When I take a picture off myself with the front camera, it somehow adjusts it anyway and smoothes everything out, for me in way worse quality. Does someone know what I'm talking about? Is there a way to completley remove the auto adjust?

Thanks!

Re: Soft Skin effect

ggsc — Mon, 24 Nov 2014 03:18:47 GMT

Hi everyone. I am extremely disappointed with the camera quality of my xperia z3 compact. The default soft skin effect is horrible and it can't be turned off!

Please Sony, update the camera app and add some switch to turn off that horrible "soft skin" unnatural effect

Re: Soft Skin effect

SonyDarko — Mon, 24 Nov 2014 10:15:40 GMT

Hi everyone.

I've got the same problem, it's so blurry it destroys my photos. I tried with Google's camera, same issues.

I tried to turn off the "soft skin" effect, still the same problem.

Please Sony, let us turn off this effect for real

Re: Soft Skin effect

Charm1315 — Sat, 29 Nov 2014 15:54:19 GMT

I have this issue as well. Extremely disappointed since I chose the Z3 for its camera. Both front and back camera have been smoothen out and added the soft skin effect hence blurring the actual clear picture. Tried switching on and off the soft skin effect and force stop, however it doesn't work. Sony, please fix this issue, do not disappoint your customers.

Re: Soft Skin effect

techychic — Sat, 29 Nov 2014 22:33:51 GMT

Uggghhh I just talked to support and this is what they said :

Chat Transcript

Please wait while we find an agent to assist you...

You have now been connected to an agent.

Agent Leonard: Hi, thanks for choosing Sony Xperia™ Chat Support. My name is Leonard your Xperia™ Support Representative. Would you please provide me with your full name and email address?

Agent Leonard: Thank you. What is the model of your device and your service provider?

Deanna : tmobile z3

Agent Leonard: Thank you, we understand that your front facing camera has an effect that you don't like too much, is this correct?

Deanna : I can't take it off

Agent Leonard: I understand, we'll be more than glad to inform you regarding this matter.

Agent Leonard: In this case, please keep in mind that your device's front facing camera dues not have the same quality as the back facing camera as quality is significantly lower but image is still correct. Some differences are bound to be detected, however, we cannot guarantee that this camera image will become better unless a setting was changed with this camera option available.

Agent Leonard: Allow me to ask, is you camera mode set to Manual or Superior Auto?

Deanna : There is a spilt second after the photo is taken I can see the image is cleaned up and filtered instead of being left alone

Deanna : it's set to superior

Deanna : the split second the photo looks fine, then it some how filters it and adds that "soft skin" effect with the option off

Agent Leonard: In this case, the camera acts different while taking the picture in this split seconds but it is not this image the one that is printed out.

Deanna : right, but the back camera doesn't do that. just the front, like its stuck

Agent Leonard: There's nothing that can be done to change the outcome of the picture taken with the frontal camera regarding a soft skin effect since this Camera its build with much less options in the area of image quality. We apologize for any inconvenience this may cause you.

Deanna : really?? are you sure? cause this really seems like a bug, i've never had any other phone do this

Agent Leonard: Do allow me to ask, regarding this issue, does the image look foggy or you are unable to discern object in the image? Or are the colours not real life-like?

Deanna : it smoothens out the skin, after the photo is taken, like putting it through a filter. The option is on there for "soft skin", that's what that option is supposed to do. But when I turn that option OFF its stays ON & the pictures come out the same with or without the "soft skin" turned on or off.

Deanna : After the image is taken it looks far from "real" because of that filtered effect

Agent Leonard: I understand, in that case, this is due to the fact that some functions only work for the rear facing/Main camera on your device and the Frontal camera does not have access to this setting.

Deanna : Oh my gosh , I really don't think you understand what I'm saying

Deanna : sir, the option is there, IT WONT TURN OFF

Deanna : It is an option in the front facing cameras settings, but even when I select off it won't turn off

Agent Leonard: In that case, what you would need to do is to go to a Sony Store and ask a representative to compare image quality with the Frontal Camera of one of the Xperia Z3 they have available, this way you can confirm if this option is the same or not on all devices and he cannot assist you in changing these settings, then you may contact us again for further assistance

The struggle :smileygeek::smileyangry: Did he just not get it or is it me????

Re: Soft Skin effect

techychic — Sat, 29 Nov 2014 23:06:57 GMT

GOOD NEWS!

I called Tmobile & they helped solve the "soft skin" effect

All you do is go into the Settings - Apps - scroll all the way Right to "ALL" - Search for the camera app - Click on Camera - Click on Clear Data & Clear Cache.

This worked for me & doesn't delete your pictures or anything.

Now take a before and after using the "soft skin" effect in good lighting to see the difference. The only thing is , under poor lighting is still looks like the effect stays on (weahter turned on or not) 😕 so Sony will definitly need to send out an update or something to make the front cam better, cause this is redic!

Anyways, hope this helped!!

Re: Soft Skin effect

carlex — Mon, 08 Dec 2014 22:00:59 GMT

Just bought a Z3 DUAL and discovered this "bug"/"problem". It really makes me feel bad, all the photos goes glossy and blur with that effect. The bad point is that even when its disabled it keeps adding the "soft skin".

Hope sony can fix it up.

Re: Soft Skin effect

petrosv — Sat, 13 Dec 2014 01:15:49 GMT

Hey sony PLEASE fix this bug. It ruins all photos especially when I use the front face camera.