topic Re: After update to android 5,unable to open the device lock in Z Series

After update to android 5,unable to open the device lock

jasmisba — Fri, 05 Jun 2015 13:49:15 GMT

Today i updated my xperia z to android 5 from jelly bean,after update iam not able toopen my screen.Please help.Call is coming but not able to attend it.

Re: After update to android 5,unable to open the device lock

_alexdon_ — Fri, 05 Jun 2015 13:56:25 GMT

Try settings-apps-all,scroll down to InCall UI,tap on it and tick show notifications.

Re: After update to android 5,unable to open the device lock

jasmisba — Fri, 05 Jun 2015 14:04:48 GMT

My device is locked now..not able to do anything..Any solution to open it

Re: After update to android 5,unable to open the device lock

Phy — Fri, 05 Jun 2015 14:15:01 GMT

If you forgot your pin lock or pattern this might be helpful

http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#U927295

If not, you could use Sony PC Companion to repair your phone.

http://support.sonymobile.com/gb/tools/pc-companion/

Re: After update to android 5,unable to open the device lock

_alexdon_ — Fri, 05 Jun 2015 14:20:42 GMT

@Phy wrote:
If you forgot your pin lock or pattern this might be helpful

http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#U927295

If not, you could use Sony PC Companion to repair your phone.

http://support.sonymobile.com/gb/tools/pc-companion/

Performing a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Re: After update to android 5,unable to open the device lock

jasmisba — Fri, 05 Jun 2015 14:27:01 GMT

Thanks i unlocked it using myxperia...

Re: After update to android 5,unable to open the device lock

Phy — Fri, 05 Jun 2015 14:32:01 GMT

No problem, that's good.

Re: After update to android 5,unable to open the device lock

jasmisba — Tue, 26 Jan 2016 09:29:49 GMT

HI,

The problem is my touch is not working in some areas after this upgrade..whether it will be due to software or hardware issues.