topic Re: Xperia Z3 Compact - Phone turns off on its own after lolipop update in Z Series

Xperia Z3 Compact - Phone turns off on its own after lolipop update

GopiKrsna — Sun, 17 May 2015 02:51:14 GMT

Dear Sony Team,

Background: My Xperia Z3 Phone is 5 months old. It worked perfectly fine until the Lolipop update (updated 3-4 weeks ago).

Issue: Phone Turns-off abruptly on its own and doesnt turn-on until several attempts of pressing the power button.

Few Observations:

1. No particular time that it turns-off. While on call, during charging, while browsing and so on.

2. I tired all the combinations of powering up the device mentioned in various threads.

3. I did removed the SD CARD, SIM CARD. But in vain.

4. Like someone mentioned in one of the thread suspecting some sort of application creating the issue, I did activated ultra stamina mode to restrict ot bare minimum applications. But In vain.

5. I did factory reset and updated the phone. But in vain.

All of the effrots are frutail.

Can Sony Team or the friends over this support forum suggest me what to do?

Thanks in advace,

Gopi Krishna

Re: Xperia Z3 Compact - Phone turns off on its own after lolipop update

Uliwooly — Sun, 17 May 2015 04:04:17 GMT

@GopiKrsna

Try this.

Remove the SD and SIM cards > repair the phone with PCC > make sure that you delete everything > once you repair the phone > try to use the phone w/o any SIM nor SD cards for an hour or two > report back.

Re: Xperia Z3 Compact - Phone turns off on its own after lolipop update

GopiKrsna — Sun, 17 May 2015 06:41:31 GMT

Thank you Uli. Right now on business trip and no access to PCC. But removed both SDCARD & SIM and reset the phone. Apps are getting udpated. Shall keep the team posted with development.

Thanks again.

Re: Xperia Z3 Compact - Phone turns off on its own after lolipop update

Uliwooly — Sun, 17 May 2015 17:12:25 GMT

@GopiKrsna

Yes, keep us updated.

Re: Xperia Z3 Compact - Phone turns off on its own after lolipop update

GopiKrsna — Wed, 10 Jun 2015 06:02:53 GMT

Dear UliWooly,

Thanks for the support. I did removed the SIM & as well Memory card and did the reformatting as suggested by you. And the phone is working perfectly fine and no issues surfaced after that.

However I did one additional step, I replaced my SIM card with new SIM card.

Regards,

Gopi Krishna

Re: Xperia Z3 Compact - Phone turns off on its own after lolipop update

Uliwooly — Fri, 12 Jun 2015 01:22:48 GMT

@GopiKrsna

I'm glad to hear that it's working