topic 02 network Signal in Z Series

weak network signal

briant566 — Mon, 25 May 2015 18:52:46 GMT

Sorry if posted twice but not sure first one posted

Since the last upgrade i have had weak network coverage on 02 today i have a one bar or no signal but my parter on same network on nokia phone has had full or 4 bars

Back home it slightly better but only have two bars to her full do i need to do a full reset ? or contact Sony Service

Before anybody asks I have not dropped it !

Any Ideas ??

Update

just been into settings I never use mobile data as PAYG use free wi-fi for e mails

What setting should i use 4G WCDMA only or WCDMA GSM signal seems better on last one but still weak

diagnostic

briant566 — Mon, 25 May 2015 19:17:30 GMT

Hi
Just posted about weak network signal but run diagnostics and can't see were it checks signal strength does wi fi and Bluetooth but no network!!!

Re: diagnostic

SergioPL1 — Mon, 25 May 2015 21:12:49 GMT

Head into Settings / About phone / About phone.

There you will find network connection type and level. On my phone LTE connection with 3 bars is around -90 dBm / 49 asu.

On 2G/3G my phone drops connection around -113 dBm.

Also keep in mind that signal strength is different on 2G / 3G and LTE/4G networks. Each of them uses different bands and different base station locations.

For example in my home I often have full 2G/3G coverage and 1 - 3 bars of LTE coverage. When I take one phone with LTE and another unit with 2G/3G only one will show 1 bar and another full bars due to different band on the same network.

02 network Signal

briant566 — Fri, 29 May 2015 14:17:57 GMT

Just to update i have tried Hard Reset and software repair tool but still not happy with the signal strength I know 02 can be a problem in some areas but missed two calls at home as no signal Old Nokia in same room has 2 bars

So packed it up and sent it for to Sony Service for Examination /repair as still under warranty as in all location it never gets full signal

Re: 02 network Signal Update

briant566 — Fri, 05 Jun 2015 16:03:52 GMT

Sent my Phone off to Sony Repair Centre by post very impressed with the system on line which gives you a repair number and keeps you updated when they got the Phone and when it was dispatched back a very Good System

Phone arrived back today in less than 5 days so pleased put sim card and problem is still the same !

repair sheet says problem resolved but no mention of what they did and no parts used

Spoke to a lady Sony repair and she is also a a loss what they did " suspect they just did software Repair which i did "

can anybody else say if they have weak network issues with O2

Sim card put in Nokia 701 4 bar signal Sony Z1 compacts same location on desk 1 or 2 bars ?

So try again next week

Re: 02 network Signal Update

briant566 — Wed, 10 Jun 2015 18:36:37 GMT

Well I can not live with this Phone now Signal is constantly at 2-3 bars been out all day in Leeds Never once had full signal

so packed it up and sent it back again with note saying still the same

So see what happens next

Re: 02 network Signal Update

briant566 — Wed, 17 Jun 2015 13:33:47 GMT

Phone recieved back as no fault found meets industry standards so now sent back for third time for High level Checks

so if it comes back again looks like

1) continue to use my old Nokia slow

2) buy a new phone Not Sony

What worries me is all these new phones seem to have weak signal on 3g and we only have that were i live

Re: 02 network Signal Update

1paulchadwick — Fri, 19 Jun 2015 09:23:34 GMT

Hi Brian

There's a good chance it's the o2 network. I've been having problems all week with it on my own & my work's phone.

You can check on http://status.o2.co.uk/

I asked Tesco Mobile (who piggy back o2 network) & they suggested I turn off 4G & use on 2 G; well I would do if I knew how to

Good Luck

Paul

Re: 02 network Signal Update

briant566 — Fri, 19 Jun 2015 10:36:25 GMT

Thanks

I no 02 is poor and i use 2g/3g as no 4g but as said our two other phones seem able to cope

But even in th City it never got full signal

So will see what they say

Re: 02 network Signal Update

briant566 — Wed, 24 Jun 2015 17:28:17 GMT

Well Phone now been sent back a third time as " No fault found "

so looks like i may be leaving the Sony Club as i dont want to Leave O2 as all family on it .so will looking at selling phone and trying samsung its a pity as did like the phone Good screen and camera just cant be used as a Phone at Home or anywere were weak signal

Re: 02 network Signal Update

briant566 — Sat, 22 Aug 2015 15:38:47 GMT

As my phone has now been replaced i thought it would be ok while it is better I Am still not happy with the way this Phone lacks the strengh to pick up weak signal. My Old Phone is a Nokia 701 and copes with the weak signal no problem showing 3-4 bars next to the Sony showing 1 or 2 at best . as does a £10 samsung swopping sim card show same results

This phone must have a verse weak antenna or do all New smart phone do it I supect that why the Nokia is so good is it is 3 g only

I have set my Sony to WCDMA but is still poor So befor I by onother phone I will have to check it at Home as antenna does not apear in any reviews

Re: 02 network Signal Update

Roest — Tue, 07 Jun 2016 11:45:15 GMT

Hi Brian,

I have the exact same problem. I have a horrible network (while using Netherlands best provider) In Amsterdam.
While on the phone with someone, my connection is lost for a couple of seconds. This happens way to often......

I allready test with other simcards, and phones...leaving one conclusion; my phone has a bad antenna.

Reading your story doensn't give good hopes on returning to Sony...

Can you tell me you also had the same problem when phoning someone?

Re: 02 network Signal Update

briant566 — Tue, 07 Jun 2016 16:31:29 GMT

No mine was only a problem in weak signal areas particually the area were i live. in other towns and cities no problems full signal It only seem to be in areas were signal is week as said in my report this does seem to be a problem with some smartphone old phones dont have this issue

It a case of try before you buy

Just a update the signal in my area has now improved so it is a lot better

Re: weak network signal

wasswa — Fri, 28 Oct 2016 07:43:56 GMT

My xperia z1 has poor battery and even poorer network. Had battery changed but nothong has changed. Help!

Re: 02 network Signal Update

King_Candyman — Fri, 07 Jul 2017 15:45:18 GMT

This question has been marked as Resolved. By what I have read, it definitely isn't resolved. I have just received my new company mobile phone (xperia XA) and I am far from impressed with the signal. My previous phone was an HTC Desire 626 and I never experienced signal problems. I am running on EE (not O2) so it isn't a service provider issue.

Several times I have been on a call and suddenly I cannot hear anything. I check the signal and I have no bars. The phone can also be sitting on my desk and I could have full bars and then nothing at all.

This is definitely a handset issue and I will be looking to send my one back and take the alternative option of a Samsung J3.

Sony - As this is your forum, I hope you read these posts and investigate the issues further 😥

Re: 02 network Signal Update

N1ckname — Tue, 11 Jul 2017 00:32:18 GMT

I to have a Sony xperia x with always no signal at best two bars but mainly none to one. And also the battery goes flat in no time at all. Had it since December 2016.having had Sony xperia z2 before never having any problem with signal or battery. Feel like throwing this at a wall most of the time, truly the worse phone I have ever had. Ps I'm on ee network

Re: 02 network Signal Update

StarPlatinum — Mon, 31 Jul 2017 13:06:44 GMT

Just bought a z5 compact. Can't make a single call. The call disconnects immediately when I dial a number. Sign is always on "AWAY" network (but I still can't make a single call). When I try to connect to my main "HOME" network, network can't be found. I'm downtown and I can't get any signal or make a call. Tried all WCDMA, LTE, all the options but no solution. Tried data reset, nothing. Tried repair tool, but no solution. Put the SIM card back to my old phone with the cracked screen and full bars, no problems. Tried using my wife's SIM card, which is a different carrier, and again the z5 can't make a single call. Based on the responses in this thread and responses from Sony, sending the phone back seems absolutely useless if they just send the phone back without a solution.....getting a refund is probably my only option

Re: 02 network Signal Update

Vibezing — Sat, 12 Aug 2017 15:37:12 GMT

Had a massive problem myself. Took the network off 4g and its now fine. Internet fast and signel good. Im on 3 so not sure its the phone or sim. But seems to be working fine will check back and report in a week.

Re: 02 network Signal Update

Daveyboy0_0 — Thu, 12 Oct 2017 07:51:25 GMT

Running on EE as well. Sat next to a work mate also on EE Sony x no service, Samsung galaxy 4bars on 4g. Phones been back for repair still exactly the same

Re: 02 network Signal Update

N1ckname — Thu, 12 Oct 2017 10:41:42 GMT

Mine is experiencing x been for repair two thing's replaced still no signal anywhere on EE can't wait to run over this rubbish phone when my contract ends