topic Re: Z2 won't open while updating to lollipop (an error happen while updating) in Z Series

Z2 won't open while updating to lollipop (an error happen while updating)

Kreiss — Wed, 15 Apr 2015 05:43:09 GMT

while updating an error (saying something like it cant connect) happened then my z2 wont power on, when i charged it led is blinking red light

Re: Z2 won't open while updating to lollipop (an error happen while updating)

Uliwooly — Wed, 15 Apr 2015 05:51:37 GMT

Connect the phone to a wall charger > press and hold the power key for 10 seconds > let it charge for 2 to 3 hours > repeat the update process.

Re: Z2 won't open while updating to lollipop (an error happen while updating)

Kreiss — Wed, 15 Apr 2015 05:54:58 GMT

Thanks ill try it ^_^

Re: Z2 won't open while updating to lollipop (an error happen while updating)

Uliwooly — Wed, 15 Apr 2015 06:16:54 GMT

Keep us updated

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Z2 won't open while updating to lollipop (an error happen while updating)

_alexdon_ — Wed, 15 Apr 2015 07:49:32 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

Above are the steps that might help.

Re: Z2 won't open while updating to lollipop (an error happen while updating)

Kreiss — Thu, 16 Apr 2015 05:48:18 GMT

Thanks, now my z2 is good as new ^_^

Re: Z2 won't open while updating to lollipop (an error happen while updating)

_alexdon_ — Thu, 16 Apr 2015 06:12:33 GMT

Awesome.