topic Re: Lockscreen, small apps and homescreen crash in Z Series

Lockscreen, small apps and homescreen crash

ThijsHof — Mon, 02 Nov 2015 13:58:10 GMT

Sometimes, my lockscreen doesn't work, when i press the powerbutton i'm Just directly in my homescreen.

When my lockscreen doesn't work my small apps don't work to.

And Sometimes my homescreen is Just Black and when i try things like Google now(swyping up from home button) while my home screen is Black it only shows the animation and then turns black again.

When this happens i can't door any thing, please help!

Re: Lockscreen, small apps and homescreen crash

Uliwooly — Mon, 02 Nov 2015 17:49:27 GMT

@ThijsHof

Do you experience the same while on safe mode? if you don't then it's a third party app acting up. Also have you disable any app or service?

Re: Lockscreen, small apps and homescreen crash

ThijsHof — Mon, 02 Nov 2015 18:25:44 GMT

@uliwooly It only happens sometimes trying if It doesn't happen in safe mode wil be a bit hard.

I don't think I have disabled any app or service, where can i check if i have disabled an app or service??

Thanks for your response

Re: Lockscreen, small apps and homescreen crash

Uliwooly — Mon, 02 Nov 2015 18:27:40 GMT

@ThijsHof

You could repair the phone with PCC and that should solve the issue

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Lockscreen, small apps and homescreen crash

Jake-SonyXperia — Mon, 02 Nov 2015 23:58:21 GMT

Hi ThijsHof,

Welcome to the community,

Following Uliwoolys last post, I have supplied the instructions on how a software repair is performed using a PC and Mac.

Here's how to run the repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

Re: Lockscreen, small apps and homescreen crash

ThijsHof — Tue, 03 Nov 2015 07:05:04 GMT

Hi,
Will i lose any data?

Re: Lockscreen, small apps and homescreen crash

Christofer — Tue, 03 Nov 2015 10:17:50 GMT

Hi @ThijsHof,

The software repair will remove all data stored in the phone so don't forget to make a backup in PC Companion before you try the software repair. You can do a backup using the Backup & Restore option in PC Companion.

Re: Lockscreen, small apps and homescreen crash

ThijsHof — Sat, 07 Nov 2015 22:30:53 GMT

The problem just solved itself, to others with the same problem: wait 1 or 2 weeks before reset.

Thanks for the help

Re: Lockscreen, small apps and homescreen crash

Christofer — Mon, 09 Nov 2015 07:50:50 GMT

Thanks for letting us know @ThijsHof!