topic Re: C6902 Not ringing on incoming calls in Z Series

C6902 Not ringing on incoming calls

The_Great_Vinay — Sat, 19 Sep 2015 17:11:22 GMT

I have recently upgraded my mobile to 5.1.1 . C6902 INDIA version. And my mobile is not ringing whenever I receive a call.

I tried restart. after restart the phone rings for the first time. and it rings 5 sec for the second call and it never rings for all other calls.

This happens like a cycle... restart.. first call... second calll... no ringtone... again restart... first call... second calll... no ringtone...

I have tried resetting app preferences. no use.

Not expecting this from a flagship phone.

Re: C6902 Not ringing on incoming calls

Kmodi — Sun, 20 Sep 2015 03:44:46 GMT

Same problem here...updated yesterday, and since then the phone has stopped ringing...tried changing the ring tone from default to audio file etc but no luck. Phone is vibrating but no ringing from speakers.

Re: C6902 Not ringing on incoming calls

Phy — Sun, 20 Sep 2015 06:00:42 GMT

Check if it works on safe mode

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: C6902 Not ringing on incoming calls

Aashu1 — Mon, 21 Sep 2015 13:11:30 GMT

Going through same problem

Re: C6902 Not ringing on incoming calls

painpotato — Tue, 22 Sep 2015 01:38:29 GMT

same problem here

tried boot to save mode,but nothing changed

please help

Re: C6902 Not ringing on incoming calls

EnaS — Tue, 22 Sep 2015 13:51:10 GMT

Same here! Exactly same. Xperia Z1

Re: C6902 Not ringing on incoming calls

The_Great_Vinay — Tue, 22 Sep 2015 19:37:03 GMT

I don't know is sony listening to us. The phone is meant for to make and receive calls. even the My nokia 1100 doing this flawlessly.

The sole purpose of the phone is getting buried here. This is why sony is making loss nowadays. Words of mouth is more powerful than all other ads and marketings. I wont let any of my friends buying sony again.

I dont expect a immediate fix, but atleast a acknowledgement. Irritaited to a flagship level.

Re: C6902 Not ringing on incoming calls

Kumarvm1 — Wed, 23 Sep 2015 00:06:29 GMT

I do have the same problem with the latest update

Re: C6902 Not ringing on incoming calls

nikhilwadodkar — Wed, 23 Sep 2015 01:58:17 GMT

I think there is something with "Smart Connect" app, I had same problem when I enabled Music on the go option in that but after disabling it, ringer is functioning normally.. Have you enabled any option in Smart Connect app? If yes try disabling it and then observe.

Re: C6902 Not ringing on incoming calls

painpotato — Wed, 23 Sep 2015 03:47:58 GMT

i turned event off on smart connect and everthing works fine.

the alarm and ringing are all back now.

thank you.

Re: C6902 Not ringing on incoming calls

GeoffH — Thu, 24 Sep 2015 01:50:36 GMT

go into developer options and disable the setting "awsumplayer" Nuplayer" seems to fix any sound related issues

Re: C6902 Not ringing on incoming calls

Espenario — Fri, 25 Sep 2015 13:08:45 GMT

Hi,

During the day I can look at the phone and suddenly have missed calls. When I check the volume, it`s off. Nothing happens when I try to increase volume. When I go in settings to check there, the ringtone volume is grey and not possible to adjust. I can only decrease so the vibrating function is enabled.

I have tried everything that everyone on this topic has suggested, but nothing helps. When I reboot the phone, it works for a while before it suddenly is back to the same problem.

factory reset has been done 3 times, but it does not help.

So hope someone can help me, It is very frustrating.

Re: C6902 Not ringing on incoming calls

key2sanity — Tue, 06 Oct 2015 14:34:25 GMT

@GeoffH wrote:
go into developer options and disable the setting "awsumplayer" Nuplayer" seems to fix any sound related issues

It doesnt fix anything for some of us.

Factory reset Z1, and problem still exists. Ran diagnostics and it failed for Ear Proximity, Vibration, and Accelerometer which all use vibration features.

Went into the developer settings and "Use AwesomePlayer (deprecated)" setting was already disabled, tested it again with this setting both enabled and disabled with no change.

Went into the Apps settings menu, force stopped, then disabled "Smart Connect". Back in diagnostics retested it and all worked. At this time I haven't tested the ringing on incomming calls problem, but for those of us who dont even have vibration for incoming calls, this may provide some form of improvement.

Re: C6902 Not ringing on incoming calls

Kabish — Mon, 12 Oct 2015 06:53:21 GMT

Having same problem!!!! The phone doesnt ring in the ringing mode but only vibrates!!!

After the restart, the first call will ring. Then after that. only only Vibrationnnnn!!!

We are missing so many callss!! Sony support team!!! please Help!!!!!

Re: C6902 Not ringing on incoming calls

AbhishekRadadiy — Thu, 19 Nov 2015 05:25:44 GMT

Same PRoblem Here, Plz Fix this problem fast