topic Re: Xperia Z5 - Issue with expanding notifications in notification tray in Z Series

Xperia Z5 - Issue with expanding notifications in notification tray

cyborg009 — Tue, 10 Nov 2015 09:46:59 GMT

Whenever there are multiple notification from same application in the notification tray and I try to expand it to see details, it expands and instantly shrinks back. Though this doesn't always happen (frequencey is 60% of the times this issue occurs), but it is really annoying. Please fix it.

Re: Xperia Z5 - Issue with expanding notifications in notification tray

Uliwooly — Tue, 10 Nov 2015 18:31:56 GMT

@cyborg009

Which app is causing this?

Re: Xperia Z5 - Issue with expanding notifications in notification tray

cyborg009 — Wed, 11 Nov 2015 02:51:06 GMT

@uliwooly Almost all apps, gmail, whatsapp, email etc. The same apps' notification expansion works fine at times and other times doesn't work.

Re: Xperia Z5 - Issue with expanding notifications in notification tray

Uliwooly — Wed, 11 Nov 2015 03:46:49 GMT

@cyborg009

Does your phone has a protective case or film?

do you experience the same while on >>> safe mode

Re: Xperia Z5 - Issue with expanding notifications in notification tray

cyborg009 — Fri, 13 Nov 2015 04:29:19 GMT

Yes it has a basic screen protector which came in the box with Z5. I don't think that's the problem.
I've recorded the issue. Pls see. https://drive.google.com/file/d/0B971WnMB-F82cjBhQmkyam1KRHc/view?usp=docslist_api

Re: Xperia Z5 - Issue with expanding notifications in notification tray

Uliwooly — Sat, 14 Nov 2015 00:35:05 GMT

@cyborg009

Remove it and report back

Re: Xperia Z5 - Issue with expanding notifications in notification tray

B3371 — Fri, 20 Nov 2015 15:35:49 GMT

Same problem here. Happened even when I had no screen protector on. Screen protector = not the issue.

Same problem, it doesn't happen all the time but about 60-75% of the time.

Re: Xperia Z5 - Issue with expanding notifications in notification tray

Nimsim — Sun, 22 Nov 2015 02:20:23 GMT

I got the same. Good to know I'm not the only one.

The issue is this: Expanding notifications on ANY app works what seems to be 50/50 every time. It's really annoying, considering most apps let you do some function as for example "Read", "Update", "Like" and so on.

I've tried with two different Z5's, white and yellow. Same problem.

Re: Xperia Z5 - Issue with expanding notifications in notification tray

cyborg009 — Sun, 22 Nov 2015 06:12:54 GMT

@uliwooly.. I also confirm that screen protector is not the problem. I'm using Xperia Z5 dual. Now that multiple people are facing it, Pls escalate the issue.

Re: Xperia Z5 - Issue with expanding notifications in notification tray

Mr1202 — Tue, 24 Nov 2015 15:24:28 GMT

Same problem here with z5 compact.

Re: Xperia Z5 - Issue with expanding notifications in notification tray

Rickard — Fri, 11 Dec 2015 06:55:19 GMT

I'm sorry to hear that.

I've been testing this here but this doesn't happen in my phone. Would it be possible for you to take a log file from the phone when this has happened and send it to me? I will forward the log internally for more information on what could cause this.

To do this:
Settings > About phone > Build number, tap 7 times on the build number

Go back and select Developer options and turn on "USB debugging"

Restart your phone

The next time it happens:

Settings > Developer options, select "Take bug report". When the report is ready share it to Google Drive and then send me a link in a private message.

Re: Xperia Z5 - Issue with expanding notifications in notification tray

JayDee1282 — Fri, 11 Dec 2015 07:52:47 GMT

Have the same problem, both with or without case and screen protector.

Don't know how to reproduce it cause it happens by chance.

Re: Xperia Z5 - Issue with expanding notifications in notification tray

JayDee1282 — Mon, 14 Dec 2015 07:27:38 GMT

Any solution for this issue?

Re: Xperia Z5 - Issue with expanding notifications in notification tray

Rickard — Wed, 16 Dec 2015 11:55:52 GMT

@JayDee1282

I'm afraid i don't know what could cause this. I've been testing this here but it doesn't happen in my phone.

Would it be possible for you to take a log from your phone and send it to me as i mentioned above?

Re: Xperia Z5 - Issue with expanding notifications in notification tray

JayDee1282 — Wed, 16 Dec 2015 12:01:39 GMT

Updated to 32.0.A.6.200 yesterday.

Problem seems to have gone.

Re: Xperia Z5 - Issue with expanding notifications in notification tray

cyborg009 — Wed, 16 Dec 2015 12:04:26 GMT

@Rickard

From last 2 weeks I've noticed that issue is not there anymore.

When I bought the phone, during first two weeks it was very frequent. Now it's almost gone, don't know what fixed it. Only critical change or event I recall is that I did factory reset when my phone went crazy after disabling UStamina mode. But I can't say for sure if that fixed the problem or was it something else.

I've it in mind to get you logs in case I face it again.

Re: Xperia Z5 - Issue with expanding notifications in notification tray

Rickard — Wed, 16 Dec 2015 12:43:19 GMT

Glad to hear that it works now

Please let me know if it should happen again and it would be great if you could capture a log after it has happened in that case.

Re: Xperia Z5 - Issue with expanding notifications in notification tray

Shreadow — Fri, 25 Dec 2015 08:06:10 GMT

I am facing the same exact problem, it is so annoying and unacceptable by now! Even after the update

Re: Xperia Z5 - Issue with expanding notifications in notification tray

Rickard — Fri, 29 Jan 2016 12:07:45 GMT

We have found the cause for this and it will be fixed in the update to Android 6.0.

This may happen if you use PIN, pattern or password as screenlock.