topic Re: Errors in calling in Z Series

Errors in calling

Errors — Wed, 14 Oct 2015 02:32:31 GMT

When I start a phone call with the speakerphone active the mic works fine but if I turn off the speaker phone on the same call the microphone goes to mute, therefore I have to turn on the speaker phone again to make the microphone work again. However if I start the call with the speaker phone off the mic works fine even if I turn on the speaker phone and turn it back off

Re: Errors in calling

Jake-SonyXperia — Wed, 14 Oct 2015 02:56:34 GMT

Hi Errors,

This is a rather strange issue, have you performed any troubleshooting?

Can you try booting in Safemode and let me know if the device continues to give the same result, this is definately software over hardware. This should help us determine the best course of action.

Safemode

Re: Errors in calling

Errors — Wed, 14 Oct 2015 03:17:30 GMT

With the safemode it works fine

Re: Errors in calling

Jake-SonyXperia — Wed, 14 Oct 2015 03:30:01 GMT

Ok, this would generally mean that this is related to third party software. Can you boot back in to normal mode and see if the issue continues?

Re: Errors in calling

Errors — Wed, 14 Oct 2015 04:03:40 GMT

I dont think so because I open it it goes fine and after that it wents the same so most probably from the system of the Android

Re: Errors in calling

Jake-SonyXperia — Wed, 14 Oct 2015 04:48:11 GMT

Then I would suggest backing up the device and performing a software repair on the handset. This would help resolve any issues that may be related to the issue.

Here's how to run the repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

Re: Errors in calling

Errors — Wed, 14 Oct 2015 11:31:30 GMT

Still the same problem

Re: Errors in calling

Qatrium — Wed, 14 Oct 2015 12:03:41 GMT

@Errors

Do you have "OK Google" detection from any screen enabled? This might be the problem, to disable it:

- Go to you app drawer -> Google settings -> Search & Now -> Voice -> "OK Google" detection -> Disable "From any screen"

Also if you have any voice recorders installed, try to uninstall them.

Re: Errors in calling

Errors — Wed, 14 Oct 2015 12:36:41 GMT

I have tried still the same problem

Re: Errors in calling

Jake-SonyXperia — Wed, 14 Oct 2015 23:05:36 GMT

When you performed the software repair did you immediately restore the backup file or did you try testing before restoring?

Re: Errors in calling

Errors — Thu, 15 Oct 2015 00:05:16 GMT

I found the problem as one of the application call recorder doing this issue

Re: Errors in calling

Jake-SonyXperia — Thu, 15 Oct 2015 01:20:25 GMT

So you have resolved the issue?

Re: Errors in calling

Errors — Thu, 15 Oct 2015 04:02:12 GMT

It been resolved now

Re: Errors in calling

Jake-SonyXperia — Thu, 15 Oct 2015 22:07:57 GMT

Great glad to hear it. I hope all goes well for the future

Re: Errors in calling

NA1995 — Mon, 09 Nov 2015 16:07:18 GMT

Hi support,
I have a real problem with call.. The problem is when in a phone conversation, i can hear my receiver person voice, but my receiver can't hear my voice..i think ph mic is not sending my voice to the person who i am talking to.. When i restarted phone, it works normal again, but it happens again after i used my ph for some time..My device is Sony M5 dual..Plz help.me solve this problem..

Re: Errors in calling

Errors — Mon, 09 Nov 2015 16:17:17 GMT

Run the test app for Sony u can find it in play store

Re: Errors in calling

NA1995 — Mon, 09 Nov 2015 16:38:45 GMT

Which task i need to run for this problem?

Re: Errors in calling

NA1995 — Mon, 09 Nov 2015 16:42:31 GMT

Microphone test?

Re: Errors in calling

Errors — Mon, 09 Nov 2015 16:43:07 GMT

Xperia diagnostics you can find it in play store if your mic its not working will tell you

Re: Errors in calling

Errors — Mon, 09 Nov 2015 16:45:30 GMT

Do the full test