topic Re: row of screen not responding on z2 in Z Series

row of screen not responding on z2

Shrikant_l — Mon, 16 Nov 2015 09:46:39 GMT

I found that one of row of screen become unresponsive, i checked with Sketch application to detect that row and it's showing in attached picture. i tried with resetting my Z2 phone but problem not solved.Could you please suggest the solution.

Re: row of screen not responding on z2

Hampus — Mon, 16 Nov 2015 10:41:16 GMT

Hi,

I suggest that you perform a software repair using PC Companion to see if this can help. Otherwise, you should visit nearest service center to have your phone examined by a technician. You can contact your Local support for information about nearest service center and/or how to proceed with this in the best possible way.

Re: row of screen not responding on z2

Qatrium — Mon, 16 Nov 2015 10:54:57 GMT

@Shrikant_l

Also, if you're using a case with a strong magnetic closure, try to remove it and test again.

Re: row of screen not responding on z2

Shrikant_l — Mon, 16 Nov 2015 11:51:49 GMT

I removed that case, tried safe-boot and factory reset but problem is still there. I also tried Sony's Diagnostics (Setting>About phone> Diagnostics) where i can clear full image(Specially dead zone) image in Touchscreen test under Test>Screen tab.

Re: row of screen not responding on z2

Qatrium — Mon, 16 Nov 2015 11:57:26 GMT

@Shrikant_l

Then do as @Hampus suggested and perform a software repair using PC Companion using PC Companion.

Re: row of screen not responding on z2

Shrikant_l — Tue, 17 Nov 2015 12:16:14 GMT

Submitted to Sony Service Center.Hope they will resolve it in time.