topic Re: Messaging app shows wrong picture in Z Series

Messaging app shows wrong picture

mcbain82 — Thu, 22 Oct 2015 13:17:23 GMT

I have a Sony Xperia Z3 from Rogers and I am using the Messaging app provided by Sony.

The Messaging app worked properly until I needed to send the phone away for service about two months ago. When the phone came back, I used the Sony desktop app to restore my data. After that, whenever I receive a picture via text message and I press the picture to open it, the wrong picture appears. For example, I received a picture today from a friend. When I click on it, an old picture from my camera roll appears. I have tried clearing the Messaging app's cache, disabling it, restarting the phone, and then re-enabling the Messaging app. Nothing works.

The other texting apps on my phone (Messenger, by Google, for example) work properly. The problem is isolated to the Messaging app from Sony. And my phone works properly otherwise - this is the only issue.

Does anyone have a suggestion as to how this can be resolved?

Re: Messaging app shows wrong picture

Hampus — Thu, 22 Oct 2015 15:20:03 GMT

Hi,

The picture that appear when you press on the MMS picture, is this picture still stored in your phone? Is it always the same picture that appears when you open an MMS picture?

Re: Messaging app shows wrong picture

mcbain82 — Thu, 22 Oct 2015 16:40:10 GMT

Hi. The picture that appears is stored in my phone and was taken with the Camera app. It was never texted to anyone.

And yes, no matter which picture I open in a text, it always opens the same unrelated picture, regardless of sender or date.

Re: Messaging app shows wrong picture

Uliwooly — Thu, 22 Oct 2015 17:20:56 GMT

@mcbain82

Settings > apps > all > album > clear data > restart the phone > check again.

Re: Messaging app shows wrong picture

mcbain82 — Thu, 22 Oct 2015 18:02:41 GMT

@uliwooly wrote:
@mcbain82
Settings > apps > all > album > clear data > restart the phone > check again.

@That worked! Thanks, @uliwooly. 🙂

Re: Messaging app shows wrong picture

Uliwooly — Thu, 22 Oct 2015 18:05:03 GMT

@mcbain82

Excellent

Re: Messaging app shows wrong picture

Aflfan — Fri, 25 May 2018 22:01:01 GMT

Same problem with LG Android phone. A picture appears in the message, but when you tap it, a different picture appears. The solution is to do the following.

Select 'Tools', then 'Settings', then 'Apps', then 'Messages', then 'Storage', then 'Clear Data' and 'OK'.

This will clear the problem. Then when you open your messages, you will have to do the quick setup which just involves selecting 'Get Started' and then 'Next'. Back in business. Good luck.

Re: Messaging app shows wrong picture

spence — Tue, 19 Jun 2018 02:44:40 GMT

Thanks, this worked!

Re: Messaging app shows wrong picture

Oooo1 — Mon, 14 Jan 2019 03:28:51 GMT

Why does this keep om happening. I cleared the data. Do I have to keep doing this over and over?

Re: Messaging app shows wrong picture

bodog — Mon, 14 Jan 2019 20:54:35 GMT

i am having the same issue except i have an LG thin Q

Re: Messaging app shows wrong picture

bodog — Mon, 14 Jan 2019 20:56:15 GMT

omg yay thank you it worked!!

Re: Messaging app shows wrong picture

Swaff — Sat, 09 Mar 2019 07:28:29 GMT

Thank you for figuring this out. I was on the verge of smashing this new phone.

Re: Messaging app shows wrong picture

Zgl — Mon, 03 Jun 2019 22:58:37 GMT

I have a LG Tribute Dynasty phone

Re: Messaging app shows wrong picture

Angelus84 — Tue, 22 Oct 2019 18:20:31 GMT

https://www.lg.com/ca_en/support/product-help/CT30014940-20150929584034-others

Its mainly a programming or cache error.

You can clear the cache its a temp solution or like they have on their other solutions you can download the google messaging app.