topic Re: Can't restore data in Z Series

Unable to restore backup

TurboKid — Fri, 20 Nov 2015 08:46:27 GMT

Hi,

My phone was with Android 5.1.

I had to send it to repair and the company restored my device to 5.0.

I tried to restore my data but my computer doesn't allow because the phone is at an older version.

So I tried to update to a newer version but My computer doesn't let me because it says it's the newest.

what shoud I do?

Re: Can't restore data

Christofer — Fri, 20 Nov 2015 08:52:24 GMT

Hi @TurboKid,

Did you make the backup using PC Companion? If so, try restoring the data via Xperia Transfer in PC Companion. You can choose an Xperia backup on your PC as the source for Xperia Transfer.

Let me know if it works.

Re: Can't restore data

TurboKid — Fri, 20 Nov 2015 21:18:33 GMT

Worked Perfect!

Thank you!:smileyhappy:

Re: Can't restore data

Christofer — Mon, 23 Nov 2015 07:09:31 GMT

I'm glad to hear that, you're welcome!