topic Re: Z3 compact "No SIM card" happaned sometimes. After restarting, it becomes normal in Z Series

Z3 compact "No SIM card" happaned sometimes. After restarting, it becomes normal

Hosais — Thu, 14 Jan 2016 20:02:00 GMT

Hi,

Recently, I have problem with my SIM card with Z3. It sometimes shows "no SIM card" after using for a while. I cannot call and no mobile network. It becomes normal after I restart. I hope it is not the hardware issue. Could you give me some suggestions or solution?

Thanks.

Re: Z3 compact "No SIM card" happaned sometimes. After restarting, it becomes normal

Uliwooly — Thu, 14 Jan 2016 20:14:04 GMT

@Hosais

Are you using a NANO SIM card or did you trimmed/cut a regular SIM card? how old is the SIM card?

Re: Z3 compact "No SIM card" happaned sometimes. After restarting, it becomes normal

Hosais — Thu, 14 Jan 2016 23:05:52 GMT

Thanks for your quick response. It is the card with the correct size orginally (I had it 4 months ago).

Re: Z3 compact "No SIM card" happaned sometimes. After restarting, it becomes normal

Uliwooly — Thu, 14 Jan 2016 23:16:45 GMT

@Hosais

could you test it on >> safe mode

Re: Z3 compact "No SIM card" happaned sometimes. After restarting, it becomes normal

Jake-SonyXperia — Thu, 14 Jan 2016 23:33:20 GMT

Hi Hosais,

How often is this occurring exactly, is this once or twice a day or maybe once a week?

Re: Z3 compact "No SIM card" happaned sometimes. After restarting, it becomes normal

Hosais — Fri, 15 Jan 2016 10:41:32 GMT

May I ask how to test in safe mode? (I know how to go to safe mode but how to test?)

Re: Z3 compact "No SIM card" happaned sometimes. After restarting, it becomes normal

Hosais — Fri, 15 Jan 2016 10:42:51 GMT

Not sure, Maybe once 5 days. In the past, sometimes, I lost network but after restart, I have the network (internet). Now both phone and network gone sometimes. But it is not every day.

Re: Z3 compact "No SIM card" happaned sometimes. After restarting, it becomes normal

MarkMRL — Fri, 15 Jan 2016 11:55:12 GMT

I had a similar issue with a Samsung phone. Turned out it was the simcard which was defective from oxidation. You should try another simcard for a few days to make sure. Usually replacing the simcard is free, so if you can you should demand a new one, especially if yours shows signs of oxidation. If it's not the simcard then it's the contacts inside the phone.

Re: Z3 compact "No SIM card" happaned sometimes. After restarting, it becomes normal

Jake-SonyXperia — Sun, 17 Jan 2016 23:07:15 GMT

I agree with @MarkMRL, replacing the SIM card would be a good path to choose as issue such as this are SIM related.

Let us know how you get on.

Re: Z3 compact "No SIM card" happaned sometimes. After restarting, it becomes normal

Hosais — Mon, 18 Jan 2016 00:31:18 GMT

Thank you MarkMRL for your sharing.

Your suggections are practical. Thank you very much.

hosais