https://community.sonylatvija.com/t5/z-series/xperia-z5-cannot-connect-to-laptop/m-p/3453629#M82315 Are other computers able to recognize your phone? Mon, 18 Jan 2016 17:32:46 GMT Phy 2016-01-18T17:32:46Z https://community.sonylatvija.com/t5/z-series/xperia-z5-cannot-connect-to-laptop/m-p/3453628#M82314 <P>My Xperia Z5 cannot connect to my Laptop, For details about my Laptop, its window 7 with 64-bits. So I already used PC</P><P>Companion to help recognize the phone and I got this<BR /><BR /><IMG src="https://community.sony.co.uk/legacyfs/online/28417iC65D70176FBB04DF/image-size/original?v=mpbl-1&amp;px=-1" border="0" alt="111.png" title="111.png" /></P><P>What should I supposed to do, I've tried many solutions and I still can't figure it out.</P><P>I very appreciate your help.</P> Mon, 18 Jan 2016 15:23:56 GMT https://community.sonylatvija.com/t5/z-series/xperia-z5-cannot-connect-to-laptop/m-p/3453628#M82314 sunshinezxc 2016-01-18T15:23:56Z https://community.sonylatvija.com/t5/z-series/xperia-z5-cannot-connect-to-laptop/m-p/3453629#M82315 Are other computers able to recognize your phone? Mon, 18 Jan 2016 17:32:46 GMT https://community.sonylatvija.com/t5/z-series/xperia-z5-cannot-connect-to-laptop/m-p/3453629#M82315 Phy 2016-01-18T17:32:46Z https://community.sonylatvija.com/t5/z-series/xperia-z5-cannot-connect-to-laptop/m-p/3453630#M82316 When u plugged into your laptop make sure the screen is unlocked Tue, 19 Jan 2016 01:59:11 GMT https://community.sonylatvija.com/t5/z-series/xperia-z5-cannot-connect-to-laptop/m-p/3453630#M82316 lonestar1 2016-01-19T01:59:11Z https://community.sonylatvija.com/t5/z-series/xperia-z5-cannot-connect-to-laptop/m-p/3453631#M82317 <P>Yes, Today I tested with my friend laptop, and it works fine, maybe because of my USB port ? that doesnt recognize the device?</P> Tue, 19 Jan 2016 02:07:31 GMT https://community.sonylatvija.com/t5/z-series/xperia-z5-cannot-connect-to-laptop/m-p/3453631#M82317 sunshinezxc 2016-01-19T02:07:31Z https://community.sonylatvija.com/t5/z-series/xperia-z5-cannot-connect-to-laptop/m-p/3453632#M82318 <P>I figured it out, I just install new windows and It works perfectly fine with all of the function xperia z5 can provide to me, browsing using explorer, using window media player etc. I think the problem is the windows is too old for the new function that z5 provide to us.</P> Tue, 19 Jan 2016 04:59:12 GMT https://community.sonylatvija.com/t5/z-series/xperia-z5-cannot-connect-to-laptop/m-p/3453632#M82318 sunshinezxc 2016-01-19T04:59:12Z https://community.sonylatvija.com/t5/z-series/xperia-z5-cannot-connect-to-laptop/m-p/3453633#M82319 <P><A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/704116">@sunshinezxc</A></P> <P>Great news</P> Tue, 19 Jan 2016 18:10:50 GMT https://community.sonylatvija.com/t5/z-series/xperia-z5-cannot-connect-to-laptop/m-p/3453633#M82319 Uliwooly 2016-01-19T18:10:50Z