topic Re: Microphone Problem in Z Series

Microphone Problem

Green15 — Mon, 18 Jan 2016 21:19:49 GMT

Hello,

i hope anybody can help me. I bought my Z5 compact last week and now i have problems with the microphone. When somebody call me, the other person cant hear me or hear me very feeble. It is like from a far distance speaking. When I turn to speaker, then the other person can hear me perfectly. I dont know what to do.

To start in Safe mode doesnt solve the problem. I dont have the possibility to turning off the microphone noise suppression.

What can I do? Who can help me?

My Android-Version is 5.1.1 .

Thanks for your help.

Green15

Re: Microphone Problem

Jake-SonyXperia — Tue, 19 Jan 2016 00:07:33 GMT

Hi Green15,

Welcome to the community,

Are you using a case on the device by chance? And has this issue been apparent from the start?

Re: Microphone Problem

lonestar1 — Tue, 19 Jan 2016 01:49:58 GMT

Same here,only works if using speaker phone

Re: Microphone Problem

Green15 — Tue, 19 Jan 2016 06:05:11 GMT

Hi Jake,

I am using the official case of Sony. SCR44. This cant be the problem. Also when I use it without case, the microphone doesnt work correct.

Yes, it is from the start. But you have to know, I updated it immediately to the newest android version.

Green15

Re: Microphone Problem

Jake-SonyXperia — Tue, 19 Jan 2016 23:41:49 GMT

You could attempt a software repair on the device. This would help rule out hardware/software.

Follow the instructions in the link below.

Software repair instructions

Make sure to backup your data with PC Companion also.

Re: Microphone Problem

MartinJvE — Fri, 18 Mar 2016 12:33:25 GMT

I have exactly the same problem, very low volume from handset and perfect sound from speaker phone setting.

I did the safe mode startup without any improvement, I also did the software repair using the Sony Companion software, also with no improvement.

What is interesting as noted above is that the problem is only when in handset mode, speaker mode is fine.

Please help, I cant use my new phone like this and need to (unwillingly) go back to my Samsung handset

Re: Microphone Problem

MartinJvE — Fri, 18 Mar 2016 12:54:08 GMT

Got my problem solved. Google now!!!

Microphone issues on brand new Xperia Z5 Compact self.SonyXperia

Submitted 1 month ago * by CressCrowbits

Just got my Xperia Z5 Compact yesterday, and it's great - except it fails at the most basic element of a phone - making and recieving calls.

No one can hear me when I make calls.

I did a bunch of tests, making calls, receiving calls, Facebook call, Skype call - and the other party did actually hear me ONCE when I made a Facebook call, but it didn't work with subsequent attempts.

Had a search around and it seems this has happened to people on other Z-model xperias, however it is rare, and there doesn't seem to be an obvious solution other than disabling Google Now, which I'd rather not have to do.

I also did a diagnostic test on the microphone, which failed 5 out of 5 times.

Now I would just take the phone back, but the fact it worked ONCE makes me think its a weird software issue - my phone installed two updates after I got it and also installed all the apps I had on my ancient HTC One S, so I have other things to try, but I wonder if anyone has any suggestions to resolve this?

Shall update this list as I try new things:

Thing's I've tried:

Making calls with various call apps - facebook call worked ONCE
Testing microphone in diagnostics - failed 5 out of 5.
Starting phone in safe mode and testing mic - failed 1 out of 1.
Speakerphone - works! Tried in normal call and whatsapp call. Switching it off meant no sound again.
Disabling Google Now - didn't help
Hard Reset - didn't help

Things I'm still to try:

- Speakerphone calls

- Disabling Google Now

- Hard reset

It appears nothing I can try helps. Unless anyone knows of anything else I can try, I guess my only option is to return the phone. Good thing I decided to buy it instore rather than online!

all 3 comments

[–]ZoudenZ3 | MM Concept | Root + Xposed 1 point 1 month ago

You don't have to disable Google Now, just disable the "OK Google on any screen" setting. It's stupid and I wish Sony would have fixed this by now.

permalink

[–]CressCrowbits[S] 1 point 1 month ago

Any idea how to do that?

[–]ZoudenZ3 | MM Concept | Root + Xposed 1 point 1 month ago

It's in the Voice settings in the Google Now app.

Re: Microphone Problem

Qrara — Tue, 22 Mar 2016 03:45:19 GMT

Thank you for the information. Will definately try it out .

I am having the same problem! sent it for repair at Sony authorised service centre in Petaling Jaya. Technician said the phone works fine now. when I tested it, the problem is still there.

It is now lousy Sony technicians or lousy Sony products!

Waiting for them to call for a second time collection and see how it goes.

I have been loyal to Sony products since 1998, and this time the Z5 Compact is such a dissappointment. This is a basic problem

which should have not occur in the first place. MICROPHONE!

It is a BIG dissappointment because I have bought iPhone 6S and I let it go as I saw Z5 Compact which I believe in Sony so much. Lousy lousy lousy, I hate Sony mobile phones!!! Basic features.

Re: Microphone Problem

GCC — Tue, 26 Apr 2016 12:46:05 GMT

I'm having the same issue with my Z5 compact. If I press the phone against my face then I'm heard by the person I'm calling but if I move it even an inch away from my mouth they can't here me. It's really annoying and actually getting to the point where I'm considering giving the phone back and switching to a Samsung. Sony sort it out surely this can be an easy software fix that can be put into the next update.

Re: Microphone Problem

mikelndn — Wed, 10 Aug 2016 09:34:54 GMT

Dear sony,

its been months, and there is no fix to the issue with the microphone wiht calls only working at loundpeaker mode.

the basic phone feature is unusable.

i repaired the software, which wiped my phone, using PCC.

nothing helps,

CAN ANYONE ACTUALLY SORT THIS OUT!!!!!!!!!!

Re: Microphone Problem

Bintulu — Sun, 14 Aug 2016 08:35:33 GMT

Hi, the one who talks to me hearing terrible echo from my phone z5 compact too. I hv tried disable Google OK, safe mode, factory reset, neither of the way help.

This happened after I sent my hp to Sony Service Center to repair the phone side camera which do not function properly... I wonder the repair center did perform an overall test before returning the phone to the customers.

Re: Microphone Problem

Dadijon — Wed, 07 Sep 2016 14:22:34 GMT

I have the same proplem.

People hear me very badly during phonecalls, when I press speaker they hear me perfectly, also when I use a bluetooth headset.

I dont have a phonecase, Ive disabled Ok Google From any screen, started the phone in safe Mode, changed voice equalizer, tried prettymuch everything that Ive found googling this proplem but without any success.

Sony can you please help me? I really like my phone but without this basic feature I cant really use it

Re: Microphone Problem

netboysteve — Wed, 07 Sep 2016 22:03:24 GMT

I am having the same problem... dialing out with no speakerphone, people couldn't here me, was VERY concerning when had to call 911 a few weeks back. And... if I engage speakersphone, the other party hears themselves echoing very loudly. MyZ5 compact is currently with Sony repair in Ontario for the second time. I don't have much faith, I think all they do is hardware tests to determine correct functionality, there is no troubleshooting. But we'll see. The Sony support guy at least heard the echo while I yelled at him about it.

I said the same as others have said here; this phone FAILS on basic phone functionality. It's so pathetic and sad, because I love the shape, the feel, the size of the phone and I'm quite happy with the camera, music playback, etc. But hey, it's a PHONE as well and you shouldn't feel afraid about making calls.

Will report back when I get phone back. I wrote a big note all over my RMA to Sony warranty saying, DON'T JUST DO HARDWARE TESTS, MAKE SOME CALLS AND REPRODUCE WHAT I'M REPORTING. hehe.

Re: Microphone Problem

netboysteve — Tue, 20 Sep 2016 22:12:08 GMT

I received the phone back from 2nd trip to warranty center. The speakerphone echo problem is still there.

I have contacted Sony Support again and am getting a third RMA. I have requested a new phone, see what happens.

Re: Microphone Problem

Ashman1 — Thu, 22 Sep 2016 12:57:01 GMT

I have exactly the same problem with my Z5 premium, which basically renders the phone useless as it's not a phone any more!

Re: Microphone Problem

Ashman1 — Sun, 25 Sep 2016 14:40:21 GMT

Seriously, this thread started in January and Sony still haven't sorted the problem, I'm never getting a Sony again.

Re: Microphone Problem

netboysteve — Mon, 26 Sep 2016 20:39:54 GMT

I feel the same way. I haven't even received shipping labels for the third RMA. I have contacted Support three times and have been told it's being evaluated. So... I send the phone in twice... zero repair, exact same problem, the third time, they are playing games and not sending shipping labels... makes me feel like I'm being a troublemaker, crying wolf, etc.

Worse: the phone has come back the second time from repair buggy. Lots of random force closes now. Yes I can perform a software repair but seriously? Coming back from a repair center and I have to do a software repair myself? It's not a magic wand, Sony, your software repair.

I really don't want to send the phone in a third time but... I was told it's up to the Repair Center only to make the judgement call whether to provide a new handset or not.

I was a fan of these compact phones from the Z1. I waited until the Z5C cause the specs were finally great in my mind.

Everything else about it is great. Except the PHONE function, which fails MISERABLY. Mind you there is a workaround: don't ever use speakerphone.

Re: Microphone Problem

SeniorOchos — Mon, 10 Oct 2016 14:57:22 GMT

I got exactly the same problem! This problem started a couple of weeks ago. The weird thing is that the problem occurs about 30 seconds into the call and sometimes fixes itself when i blow into the microphone..

Thing's I've tried:

Making calls with various call apps - failed
Testing microphone in diagnostics - no problem here(?!)
Starting phone in safe mode and testing mic - failed
Speakerphone - works without any problem
Disabling Google Now - failed
Hard Reset - failed

Sony Tech couldn't fix it because they say there's nothing wrong with the phone. But they can hardly expect me to blow into the microphone every few minutes just to have a conversation over the telephone. Pls fix this!!

Re: Microphone Problem

MishoEgypt — Mon, 10 Oct 2016 17:08:32 GMT

i have the same problem, people can barely hear me!!

I thought its a hardware problem but its not!!

any upgrades or any help here?!

Re: Microphone Problem

eXoR-89 — Tue, 11 Oct 2016 14:28:43 GMT

Hello,

I have also the same problems, that the people can hear me very badly, they always ask If I can speak louder or If I can go nearer to the microphone.

Does anyone have a solution for this problem? Because this is really annoying.

Android 6.0.1

Xperia Z5 Compact

Austria

thanks

greetz