topic Re: Xperia z5 won't turn on, flashing red LED when plugged in Z Series

Xperia z5 won't turn on, flashing red LED when plugged

Dexirion — Mon, 08 Aug 2016 09:41:08 GMT

My phone finished charging at like 8am when I woke up, and I put it next to me and went back to sleep. When I woke up again, I tried to unlock the phone and nothing happened so I plugged it in, and it only blinks red LED.

I've already tried power button + volume up/down combination, didn't do anything.

Anyone's got an idea what to do in this situation?

Re: Xperia z5 won't turn on, flashing red LED when plugged

Silvermagic0911 — Tue, 09 Aug 2016 20:06:16 GMT

I got a brand new Z5 today and it is doing the same thing. Flashing red light in the corner and won't power on past the initial Logo screen.

Re: Xperia z5 won't turn on, flashing red LED when plugged

Silvermagic0911 — Tue, 09 Aug 2016 20:49:53 GMT

I managed to fix my problem. It wasn't the phone. I had bought the Z5 to replace a Z2 and put the Z2 sd card into the Z5. When I removed the sd card, the Z5 worked as it should.

I have formatted the sd card and reinserted it in the Z5 and all seems to be well.

Re: Xperia z5 won't turn on, flashing red LED when plugged

Emir1 — Wed, 10 Aug 2016 09:39:31 GMT

Hi @Dexirion,

I am sorry to hear that.

I suggest that you try removing both the SIM and SD cards, turn it off using the OFF button located in the SIM area, make sure to charge your device for at least 2 hours and then try powering it on again without the SD/SIM cards inserted.

Re: Xperia z5 won't turn on, flashing red LED when plugged

andydino — Mon, 03 Oct 2016 16:35:59 GMT

Software repair failed

An error occurred while repairing your device.
Please try again. If the problem persists, please contact Sony support.

Error code: UEUpdateFailed
UE_1800

Re: Xperia z5 won't turn on, flashing red LED when plugged

andydino — Mon, 03 Oct 2016 16:43:43 GMT

I bought Z5 compact after 2 weeks of usage it won,t turn on,flashing red led when plugged and if i try to power it. it goes blank and keep flashing red night.i have tried to hard rest it but nothing happened. i bought the phone while i was on holidays in europe and now i am back to Africa. how do i get help from sony?

Re: Xperia z5 won't turn on, flashing red LED when plugged

Emir1 — Tue, 04 Oct 2016 07:36:49 GMT

I am sorry to hear that @andydino.

I suggested it earlier in the thread, but could you try removing both the SD and SIM cards and then turn the device off using the OFF button located next to the SIM area? Once you've done so, charge the device for at least 2 hours and then try booting it again. Let me know how it went and we can look further in to it!

Re: Xperia z5 won't turn on, flashing red LED when plugged

Scott1509 — Tue, 04 Oct 2016 19:50:32 GMT

Having exactly the same issue.

Was advised by online chat to use the Xperia Companion on my PC to carry out a software repair. That solved the problem, for about an hour, and I now have the same problem again. Seems to be a known issue but I am now not getting a response from the Sony support team. Lots of photos and other things lost as a result of this. Very unhappy indeed.

Re: Xperia z5 won't turn on, flashing red LED when plugged

Emir1 — Wed, 05 Oct 2016 07:54:36 GMT

@Scott1509, sorry about your device.

Did you do anything specific after an hour which you think may have triggered it?

A software repair will delete all locally stored data, sorry to hear about the data loss.

Re: Xperia z5 won't turn on, flashing red LED when plugged

shah312 — Wed, 05 Oct 2016 18:24:47 GMT

I have had this variably over a year.

Often the volume down and hold on to power rests. On one occasion, I had to use a pin and reset by pressing the button next to the SIM, although taking out the SIM does a similar re-start.

So far have not lost data but it does also appear to be related to unresponsiveness by the phone that variably happens during use.

I have had SONY phones for over a decade, this is unfortunately normal. The company will advise you to wipe date, reset phones, companions and repar centre and never get to the bottom of the problem for the simple fact they often do not know themselves. Its a sony-glitch, a sony-thing

Re: Xperia z5 won't turn on, flashing red LED when plugged

andydino — Thu, 06 Oct 2016 08:31:55 GMT

I have done all the reset things and the phone is not coming on with picutre,just plane light on and off till the battary goes down.before the phone went off it started using it self till it went off.now its not coming on with picture. could it be the screen,but i doubt cos it is not charging normally.

Re: Xperia z5 won't turn on, flashing red LED when plugged

andydino — Thu, 06 Oct 2016 08:40:55 GMT

I don,t use sd card and my z5 is 32gb, what do i do in this situation sony?????

Re: Xperia z5 won't turn on, flashing red LED when plugged

Emir1 — Thu, 06 Oct 2016 10:06:42 GMT

@andydino in this case I recommend that you get in touch with your Local support team in order to be assisted in sending the device into service.

Re: Xperia z5 won't turn on, flashing red LED when plugged

andydino — Thu, 06 Oct 2016 10:15:14 GMT

My friend i bought the phone while i was in finland visiting my girl friend, now i am in Africa. the cost of sending it to finland can get me a new phone. do sony have service center in Nigeria?

Re: Xperia z5 won't turn on, flashing red LED when plugged

Emir1 — Thu, 06 Oct 2016 11:52:03 GMT

I do not have any information regarding your specifc market and the service routines there unfortunately. I recommend that you get in touch with your Local support, they will have more details!

Re: Xperia z5 won't turn on, flashing red LED when plugged

xperiuz — Fri, 07 Oct 2016 07:40:31 GMT

I have had the same issue too, It happened after I used my Xperia Z5 Compact on a rainy day (calling and camera, with camera button since the wet screen did not allow to use precisely)

Could not charge at first then it turned off after the battery was empty. And it never charged again just the red LED and the Sony logo flashing on for a very short time.

No chance to do any software repair or anything else.

Contacted my local Sony Support (Germany) now I got the answer.

It would be uneconomic to repair and they offered me to replace the device for about 340 EUR. Or to recycle it for free.

Guys I am really disappointed by Sony and Sony Support. The device is certified with IP68 and then it breaks after using in rain.

Could anyone official here please contact the german support and ask wether it is really no warranty?

Reparorder number 1-28054541588

I was always very happy with my Sony Smartphone (Z1 Compact, Z3+, Z5 Compact) but this leaves a really bad taste on me.

Re: Xperia z5 won't turn on, flashing red LED when plugged

Emir1 — Fri, 07 Oct 2016 08:07:17 GMT

I am really sorry to hear that @SonyBoyZ5.

Since this is a Global user based Support forum, I unfortunately can't assist you with a local case such as this. Service routines, consumer laws, local warranties and other factors vary depending on market, which is why it is best to bring this up with your Local support.

Re: Xperia z5 won't turn on, flashing red LED when plugged

Chattel_G — Sat, 08 Oct 2016 20:56:57 GMT

The problem I had when contacting my local Sony support (USA in my case) is that they identify the build of the phone (Australia in my case) from the IMEI code. Then they tell you to contact the support center for that build. They in turn tell you to contact the local support.... It seems they always refer you to someone else. In the end I gave up. I got a local phone business to flash the ROM (I think that's what they said) and it's fixed 90% of the problems. I'd like to have Sony resolve the other 10%, which I'm sure are software and can be fixed remotely, but they just say return it to the vendor without even listening to the problem. Very, very disappointing service.

Re: Xperia z5 won't turn on, flashing red LED when plugged

Emir1 — Mon, 10 Oct 2016 06:54:16 GMT

Hi @Chattel_G,

I'm sorry to hear that, but at the same time I understand that the US team could not assist you with a device from Australia. This is because devices vary depending on market (features, software and in some cases hardware), and warranties are not global but meant for the specific market your device is purchased in and meant for. In addition, support teams can't assist you with a modified device (hard- or software). I am however sorry to hear about your device and hope you'll be able to restore the behaviour.

Re: Xperia z5 won't turn on, flashing red LED when plugged

Chattel_G — Mon, 10 Oct 2016 07:29:16 GMT

So why did Australia tell me to contact local support? And there was nothing modified about my device at the time. I had to resort to a third party to flash the device in my frustration with Sony if that's what you mean by modifying my phone.