topic Re: Cashback upload files error in General chat

Cashback upload files error

SMElph62 — Sat, 17 Aug 2019 13:14:17 GMT

Whilst trying to claim cash back I am met with error on the files to upload. Both correct size and renamed. Still unsuccessful . Please help.

Anonymous — Sun, 18 Aug 2019 18:28:11 GMT

Hi there,

I will look into this, and a community member will get back to you.

Best wishes,

Michael

TheFoxFox — Sun, 18 Aug 2019 20:18:48 GMT

When I tryed to Claim cach back I just got a NOT PERMITED message when I clicked submit.

SMElph62 — Mon, 19 Aug 2019 14:28:41 GMT

Hi Michael,
I eventually converted the jpegs to PDF format and that seemed to work, thanks.

The_Black_Rose — Thu, 22 Aug 2019 14:46:05 GMT

Hi SMElph62,

As far as I am aware the website only accepts JPG, PNG and PDFs. Probably the photo was in JPEG that's why it wasn't accepted.

Cheers,

The_Black_Rose