topic Re: wf1000xm3 sound stutter in Portable Audio

wf1000xm3 sound stutter

masoom — Fri, 01 May 2020 16:18:26 GMT

I have just purchased these and have noticed that there is sometimes a'stutter' when listening to music. It is as though the headphones disconnect and then reconnect straightaway. I have set the priority to stable connection but am still experience 'stuttering'. The sound is awesome but this stuttering is annoying me. Is there anything I can do or is the unit faulty??

Re: wf1000xm3 sound stutter

Anonymous — Sat, 02 May 2020 18:40:22 GMT

Hi there,

Have you tried a factory reset?

Best wishes,

Re: wf1000xm3 sound stutter

COLINH34 — Wed, 06 May 2020 16:57:45 GMT

I have also just purchased some headphones - Sony WH-1000XM3 and have noticed the exact same thing when connected to my TV. When there is no audio from the TV program. ie - No music,dialogue etc. there is a sense that the headphones mutes for a fraction of a second until someone on the TV speaks or music is played. Very odd - hopefully I will get used to it. Not sure if this is the same as your experience.

Re: wf1000xm3 sound stutter

Matthewpaulwoods — Wed, 21 Oct 2020 21:08:51 GMT

I also have the stuttering sound

and also enormous background noise to the point that no one can hear me over the background traffic noise.
Really regretting buying these.

Re: wf1000xm3 sound stutter

Win_88 — Thu, 22 Oct 2020 18:42:58 GMT

Hi all

I wonder if you experience the stuttering only in transit? This may be related to changing air pressure as that's basically how noise cancelling works.

Win_88

Re: wf1000xm3 sound stutter

Llama_Llama — Thu, 22 Oct 2020 19:38:24 GMT

I just bought the earbuds and having the same issues. I already updated the firmware to the latest 3.0.0 and reset several times, but unfortunately it is still happening. It works fine with my IPhone 6, but skipping/minor pause happened quite often when I connect with my MacBook Pro, it happened every 10-30 seconds. I also got replacement but still happening. I think it's something Sony should improve with their firmware? but my WH-1000XM3 headset works great with any of my devices.

Re: wf1000xm3 sound stutter

Llama_Llama — Thu, 22 Oct 2020 19:41:19 GMT

besides that I really enjoy the product, such a shame I have to return it...

Re: wf1000xm3 sound stutter

Matthewpaulwoods — Thu, 22 Oct 2020 21:48:57 GMT

No the stuttering happens on the train, when walking, when sat still. In fact just all the time. Like the Bluetooth has disconnected then connected.
I could put up with that, but the mic picking up the background noise more than my voice is really annoying.
anyone know how to raise these issues with Sony? So wishing I hadn’t bought them.

Re: wf1000xm3 sound stutter

Joe_Dohn — Wed, 28 Oct 2020 16:54:32 GMT

Have you tried setting the sound mode to priority on stable connection using the app?

Re: wf1000xm3 sound stutter

Matthewpaulwoods — Wed, 28 Oct 2020 17:59:39 GMT

Yes honestly tried everything.
Even deleted and reset.
The background noise is also incredible and stopped me using them. Just about to put them on eBay.

Sent from my iPhone

Re: wf1000xm3 sound stutter

Joe_Dohn — Tue, 03 Nov 2020 14:39:27 GMT

Have you tried using different devices with the headphones as well? In case the issue was from the connected device and not the headphones themselves.