topic Betreff: WH1000XM3 headphones always say 100% charged in Portable Audio

WH1000XM3 headphones always say 100% charged

MarcElgar — Tue, 17 Mar 2020 22:52:23 GMT

The Sony app and the headphones themselves always say they are 100% charged... this seems to have only recently happened.. any ideas people?

Thanks in advance.

Betreff: WH1000XM3 headphones always say 100% charged

IamNic — Wed, 18 Mar 2020 07:42:21 GMT

Hello @MarcElgar,

have you reset/initialized the headphones?

https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703078.html

https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703081.html

- Nic

Betreff: WH1000XM3 headphones always say 100% charged

MarcElgar — Wed, 18 Mar 2020 07:56:55 GMT

Hi @IamNic

Thanks for the reply. Yes I have carried out a full factory reset and repaired the headphones. Unfortunately I still have the same issue.

Betreff: WH1000XM3 headphones always say 100% charged

IamNic — Wed, 18 Mar 2020 08:19:51 GMT

Hello @MarcElgar,

did you both reset AND initialize the headphones?

- Nic

Betreff: WH1000XM3 headphones always say 100% charged

MarcElgar — Wed, 18 Mar 2020 08:45:59 GMT

Hi @IamNic

I had only initialised, now both. I’ll give them a go today.

Thanks for your help so far. Fingers crossed.

Betreff: WH1000XM3 headphones always say 100% charged

MarcElgar — Wed, 18 Mar 2020 21:21:55 GMT

@IamNic
Unfortunately after carrying out both reset procedures and using the headphones for hours today they still say 100% charged.

Any other ideas people?

Betreff: WH1000XM3 headphones always say 100% charged

IamNic — Thu, 19 Mar 2020 08:13:15 GMT

Hello @MarcElgar,

next thing I personally would try is to let the battery run flat completly (if possible) and see if the issue resolved after you charge them up after that.

Which firmware version are the headphones running on?

- Nic