topic Re: WI-C400 hands free mode does not work on Windows 10 in Portable Audio

WI-C400 hands free mode does not work on Windows 10

husigeza91 — Tue, 31 Mar 2020 06:58:07 GMT

Hello,

I have a WI-C400 which works fine with Android, iPhone and Ubuntu devices, however with Windows 10 it only works as a music playback device, but not as a communication device. The device is connected, system shows the "Headphone (WI-C400 Stereo)" and "Headset WI-C400 (Hands-Free)" input/output devices, however only the headphone works. When I try to use an application which uses the microphone, so both the input and output device becomes the "Headset WI-C400 (Hands-Free)", the microphone is working but not the playback, I cannot hear anything. Also when I do a test in the Sound setting on "Headset WI-C400 (Hands-Free)", the test music "does not arrive" to the headset. Please note that other Bluetooth devices works fine with the same computer. I tried the WI-C400 with 3 different Windows 10/7 PCs, the result is the same on all: no sound in headset mode.

Re: WI-C400 hands free mode does not work on Windows 10

Sean_Mc — Wed, 01 Apr 2020 15:54:25 GMT

Hi there,

Welcome to the Sony Community.

I'd recommend getting in touch with the Sony Support team for further help here.

Best wishes,

Sean

Re: WI-C400 hands free mode does not work on Windows 10

juankpg — Wed, 08 Jul 2020 01:47:44 GMT

Where you able to solve this issue? I have the same problem.

Headset profile doesn´t work at all in my PC, I can playback sound but not use the WI-C400 for calls.... very frustrating

Re: WI-C400 hands free mode does not work on Windows 10

husigeza91 — Wed, 08 Jul 2020 08:39:27 GMT

I had a chat with support, they told me the device is broken and I should take it to the local service, however as the warranty period already expired instead of paying them fixing the device I bought a new device by another vendor which works perfectly with all my devices.