topic Re: Shaky sound on WH-1000MX2 in Portable Audio

Shaky sound on WH-1000MX2

Shebulba — Mon, 03 Sep 2018 20:18:20 GMT

Hello!

I just bought a pair of Sony WH-1000XM2 noise canceling headphones. When I ride the bus the sound is shaking with NC on. It's like the pitch of the music is shaking up and down a little and when the bus suddenly really shakes it sounds like something is loose in the ear cups...

Does anyone have the same problem with the headphones??

It's to bad because I bight them for use on the bus to and from my work.

Re: Shaky sound on WH-1000MX2

Sean_Mc — Wed, 05 Sep 2018 12:52:15 GMT

Hi there,

Welcome to the Sony Community.

Can you tell me exactly what you mean by shaking sound? It's worth noting when you use your headphones on transport such as a car or bus noise may occur depending on the street conditions.

If you think there is a issue, it might be worth speaking to the support team on 020 7365 2810.

Best wishes,

Sean Mc

Re: Shaky sound on WH-1000MX2

Shebulba — Thu, 06 Sep 2018 18:52:54 GMT

Hello Sean,

Thank you!

When I ride the bus with the headphones on (I bought them for my bus rides to work) every little uneven bit of road makes the sound flopp/shake (the pitch of the music goes up and down rapidly during the uneven part of the road). It also feels like something in the earcups shakes.

When the bus is driving over a bump, hole, railway etc the shaking in the earcups is even bigger and to much to withstand. Then it really sounds and feels like something in both earcups is loose and shakes - and that results in a rapid shaking sound that is much louder than the musics volume when the bus drives over these kind of things! (the sound and pitch of the music does also ofcourse shake more when the bus drives over these kind of things). On my 30 minute ride to work this occurs to many times to count...

I can't believe that this is normal behavior? It's not the bus engine sound that does this, the ANC cancels that sound out very well.

Should the headphones with ANC on react to the bumps in the road, small and big, like this? It's just to much to withstand. The noise cancelation and sound is excellent but why are my headphones acting like this??

Do you know why I'm experiencing this and is it normal??

Thank you for your help!

Best regards,

Henrik

Re: Shaky sound on WH-1000MX2

Sean_Mc — Fri, 07 Sep 2018 09:28:17 GMT

Hi Henrik,

I'm not sure what could be causing the issue you describe. I would recommend getting in touch with the support team here for further help.

Best wishes,

Sean

Re: Shaky sound on WH-1000MX2

Juwhan — Thu, 18 Apr 2019 11:23:44 GMT

Hi,

I have kind of the same problem when I commute with bus.

When I have NC turned on, it sounds like the headphones is blasted. It works fine with NC turned off.

My headphones are only about a week old 😭

Re: Shaky sound on WH-1000MX2

Basicxs — Thu, 20 Jun 2019 20:35:56 GMT

Did you guys find a solution or did you have to buy new headphones?

Re: Shaky sound on WH-1000MX2

Bekim86 — Mon, 02 Sep 2019 08:58:11 GMT

I'm facing the same problem with my WH1000XM3

And I bought them a week ago its so annoying !!

Re: Shaky sound on WH-1000MX2

Data888 — Wed, 18 Sep 2019 14:23:28 GMT

Same on my sony wh-1000xm3

Re: Shaky sound on WH-1000MX2

Jimginge — Tue, 15 Oct 2019 10:44:19 GMT

I have the same issue with the MX3 headphones. I'll call the help desk number too

Re: Shaky sound on WH-1000MX2

Basicxs — Tue, 15 Oct 2019 22:22:17 GMT

Please update me on what the help desk tells you!

Re: Shaky sound on WH-1000MX2

Bellaston — Sat, 19 Oct 2019 21:10:45 GMT

I have this problem with my WH1000MX2, and have had it since I bought them 2 years ago. I also have it on my PSB M4U2. A guy in a proper HiFi shop told me that's what happens with NC headphones! He doesn't rate them Neither do I. I now use Soundmagic E11C. Cost under 50 pounds but give acceptable sound on bumpy public transport. MX2 very good in other conditions but unusable on bus from, say, Yeovil to Taunton. Why do professional reviews never mention this problem? Sony support useless!

Re: Shaky sound on WH-1000MX2

Drorko — Mon, 11 May 2020 07:02:02 GMT

Does this issue had a solution?

I have this with my Mx3 and it's a huge bummer, I bought them to use them in bus rides..