topic Re: Cant use REMOTE on Imaging Edge Desktop in Alpha & NEX interchangeable lens cameras

Cant use REMOTE on Imaging Edge Desktop

Waycombe — Fri, 10 Apr 2020 14:39:08 GMT

When I connect my ILCE-7K (alpha 7) camera to my computer is shows up on my computer but not on Imaging Edge. I've tried different cables, un-installed and re-installed Imaging Edge Desktop but still does not work. Any ideas please?

Michael

Re: Cant use REMOTE on Imaging Edge Desktop

Anonymous — Sat, 11 Apr 2020 18:17:59 GMT

Hi there,

Hopefully a community member can help.

Best wishes,

Re: Cant use REMOTE on Imaging Edge Desktop

Win_88 — Mon, 13 Apr 2020 18:21:09 GMT

Hi Waycombe.

Is you computer compatible with Imaging Edge? What operating system do you have?

You can find the system requirements here:

http://support.d-imaging.sony.co.jp/www/disoft/int/pcenv/en/contents/index.html

Win_88

Re: Cant use REMOTE on Imaging Edge Desktop

kenthomson — Thu, 16 Apr 2020 14:31:58 GMT

I had the same problem. It was solved by turning off the Dropbox app. Any app or program your computer that is looking out for a camera to be connected can cause this, so Google Sync & Backup, possible Lightroom and Elements from Adobe.

Re: Cant use REMOTE on Imaging Edge Desktop

Waycombe — Sat, 18 Apr 2020 09:27:31 GMT

My computer is compatible I believe. Win 10 ,64bit?

Regards,

Michael

Re: Cant use REMOTE on Imaging Edge Desktop

ThorEgil — Wed, 27 Jan 2021 11:25:32 GMT

I have been struggling with the same problem with my A9II on my desktop PC - on my laptop PC everything was fine.

The camera worked perfectly fine in the Windows Camera app, but Imaging Edge Desktop - Remote said it was not connected. I tried everything including reinstalling Windows, but no.

Until today, when Sony released a new version of Imaging Edge Desktop with support for the new A1. This version also seems to have fixed the connection issue. No problems connecting the camera today.