topic Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7? in PCs & Accessories

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

indpatel — Wed, 28 Sep 2011 21:38:38 GMT

Hi,

Has anyone resolved the upgrade compatibility issue for a "Nvidia GeForce 9600M GT" hardware to Windows 7 for a Sony VAIO VGC-RT1SU all-in-one desktop?

Any help would be greatly appreciated.

Thanks.

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

rich912 — Wed, 28 Sep 2011 22:01:11 GMT

Hi indpatel,

Have you installed the Windows 7 upgrade driver from Sony Support?

Rich

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

indpatel — Wed, 28 Sep 2011 22:06:17 GMT

Hi Rich,

I did install it, but it still gave the same response through the 'Win 7 upgrade advisor' that the hardware is not compatible.

I even went ahead with upgrading to Win 7 a few times, but it stopped half way through with the hardware compatibility issue and rolled back to visa.

Thanks.

Indra

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

rich912 — Wed, 28 Sep 2011 22:35:31 GMT

Hi Indra,

I'm afraid that I haven't come across this problem before. Are you aware of other users with the same problem?

Also, did you perform a clean install of Win7 or the upgrade route?

Rich

Edit forget the question re clean install or upgrade as it was obviously an upgrade...

Message was edited by: rich912

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

indpatel — Wed, 28 Sep 2011 23:42:27 GMT

Hi Rich,

I am not aware of anyone else with the same problem!

I have tried both routes, clean install as well as upgrading to Win 7 and they both fail on hardware compatibility issue.

Win 7 advisor tool fails it on the 'Nvidia GeForce 9600M GT' graphic card.

If I could resolve this hardware compatibility issue with this Sony VAIO VGC-RT1SU all-in-one desktop then I would be able to upgrade or clean install Windows 7.

I am afraid no solutions are available from either Sony or Microsoft.

Thanks for your help.

Regards,

Indra.

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

rich912 — Thu, 29 Sep 2011 08:27:17 GMT

Hi Indra,

I have just run the W7 upgrade advisor on a Vista 32bit (Home Premium) notebook with the nVidia 9800M GT graphics chip and there are no warnings about hardware incompatibility for this device. It does advise that the current driver is incompatible. Even so Windows 7 should still install albeit with the standard VGA compatible driver that can be updated once the OS has installed.

I assume that the graphics are working correctly under Vista and that the 9800M GT is recognised correctly in Device Manager?

The only thing I can suggest is that you recover the machine to factory settings using your recovery media and then try the update once more. If this fails then you do possibly have a hardware problem, but why this should only be apparent under Win 7 install I have no clue.

BTW is your current OS 32 or 64bit and which version of Win 7 are you attempting to install?

Rich

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

indpatel — Thu, 29 Sep 2011 13:01:42 GMT

Hi Rich,

My current OS is 32 bit Vista Ultimate.

I had to replace one of the hard disk drive which failed, therefore had to do a clean install with a Winows Ultimate Dvd as the back up would not load.

Everything is working fine, the graphics are working correctly under Vista and the 98600M GT is recognised correctly in the Device Manager. The installed driver is the factory default one at present, the new compatibility driver for Win 7 from the Sony web site does load up correctly with no issues, however, the only thing I can think of is that I have not loaded the Sony software/utility (as I do not know which one it is) that utilises the "speed mode" setting on the graphics hardware before upgrading the driver for Win 7 compatibility.

Would you happen to know which software/utiltiy from the Sony website would allow me to tweak this setting on the graphic card before I upgrade to the new driver?

Thanks.

Indra

P.S. I have also tried to clean install Win 7 but it failed on hardware issue.

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

rich912 — Thu, 29 Sep 2011 14:53:03 GMT

Hi Indra,

As far as I am aware your model does not have Stamina/Speed Mode function. If it did there should be two graphics folders in the Support download section – one Stamina (Intel) and the other Speed (NVIDIA). There would also be a hardware switch, usually on the keyboard.

As a fresh (Custom) install of Windows 7 also fails it can only be a hardware issue as all existing drivers are removed when the drive is formatted prior to install.

BTW if you have Vista Ultimate 32-bit then you can only ‘upgrade’ using the Windows 7 Ultimate 32-bit version. Any other version requires the Custom Option install.

Rich

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

indpatel — Thu, 29 Sep 2011 18:57:13 GMT

Hi Rich,

Thank you for the info.

Why is the Sony website for Sony Vaio VGC-RT1SU offering this update for the graphic card driver for Win 7 compatibility but with the proviso that you need to set the card to SPEED mode in the notes for downloading this particular driver?

This new driver for Win 7 compatibility installs perfectly, except the Win 7 advisor tool throws it out and considers it an unknown device.

It is a bit frustrating as this hardware entry is the only one if fails on.

I have the window 7 ultimate version therefore should be able to upgrade in theory.

Thanks anyway, if you do think of something else please let me know.

Regards,

Indra

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

rich912 — Thu, 29 Sep 2011 20:02:23 GMT

Hi Indra,

I can ony assume that the instructions on the Support site cover a number of models that have this graphics chip - but very missleading IMO. I assume that you do not have a hardware switch? Perhaps someone with this model will confirm whether or not it supports Stamina/Speed. This feature is usually limited to notebooks for power saving purposes.

Is it possible for you to post a copy of the Windows Update Advisor report? this should be no more than 70KB in size.

Rich

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

indpatel — Thu, 29 Sep 2011 23:41:42 GMT

Hi Rich,

I have attached the Window 7 Upgrade advisor report from my email server to you as this discussion site is throwing up a message saying, "this type of attachment is not allowed". The driver date is 24/07/2008, driver version: 7.15.11.7622

Thanks for any help you can give.

Kind Regards,

Indra.

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

indpatel — Thu, 29 Sep 2011 23:48:01 GMT

Hi Rich,

The email I sent you from my server bounced back! unable to deliver.

Any suggestions as to how I can send it to you?

Regards,

Indra.

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

rich912 — Fri, 30 Sep 2011 07:00:12 GMT

Hi Indra,

Can you take a screenshot (using Snipping Tool) of the relevant part of the report and attach it?

Rich

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

indpatel — Fri, 30 Sep 2011 22:43:12 GMT

Hi Rich,

Attached screen shot of the report showing the unknown nvidia details.

Thanks,

Indra.

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

rich912 — Sat, 01 Oct 2011 11:01:05 GMT

Hi Indra,

You are receiving a different report than me on the same graphics card.

Although the upgrade advisor is known to throw up problems that don’t exist I really don’t know the way forward from here.

I have Goggled the problem, as I am sure you have, and have not found the exact problem. There of plenty of reports of driver problems after upgrading but this is not relevant in your case.

I can only suggest that you format the drive before attempting a Custom install of Win 7 – I doubt somehow that this will resolve the issue as a Custom Install should do this anyway.

If anyone else can add to this please feel free.

Rich

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

indpatel — Sat, 01 Oct 2011 18:06:43 GMT

Hi Rich,

Thank you for your help to resolve this issue, I did try the custom install, but it failed at the hardware not recognised.

Maybe I should replace the graphic card on the VGC-RT1SU, what do you think, any suggestions?

Indra.

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

rich912 — Sun, 02 Oct 2011 18:00:12 GMT

Hi Inrda,

Unfortunately replacing in the GPU is not a viable option with this model as it is part of/soldered to the motherboard.

It would be extremely useful if another member with the same graphics chip, and preferably the same model, that has successfully upgraded from Vista to Windows 7 could report their results....

Rich

EDIT: When you receive a failure message “failed at the hardware not recognised” does it state anywhere that it is the Nvidia GeForce 9600M GT that caused the failure?

Do you have any external devices attached when attempting to upgrade or fresh install?

Rich

Message was edited by: rich912

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

indpatel — Sun, 02 Oct 2011 22:59:58 GMT

Hi Rich,

Initially I had the USB lead connected to the printer with it switched on during the installation process and then with nothing connected and received the same message "the hardware on this computer is not compatible, hardware configuration failure".

No reason given as to what has failed, I assumed as the advisor report has not recognised the Nvidia chip compatibility with Windows 7 hence the failure.

Regards,

Indra

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

rich912 — Mon, 03 Oct 2011 10:35:44 GMT

Hi Indra,

As there is no further hardware that you can disconnect I suggest that you have a look at the following link, read the whole guide but pay particular attention to page 10 onward.

http://pcsupport.about.com/od/operatingsystems/ss/windows-7-clean-install-part-1.htm

Another alternative would be to try a different version of Win 7 using Custom Install.

Rich

Nvidia GeForce 9600M GT compatibility issue to upgrading to Windows 7?

indpatel — Tue, 04 Oct 2011 19:35:48 GMT

Hi Rich,

Thanks for your help. I shall give it a go.

Indra