topic Re: Dead A217S - Fast help needed in PCs & Accessories https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91456#M119707 <HTML><HEAD></HEAD><BODY><P>i bought the computer from sony on line so cant take it back<BR />has anyone else had this problem:smileysad:<BR /></P></BODY></HTML> Thu, 18 Nov 2004 00:03:45 GMT japenne64 2004-11-18T00:03:45Z Dead A217S - Fast help needed https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91452#M119704 <HTML><HEAD></HEAD><BODY><P>Viao 217S - mothers new computer...<BR /><BR />Problem is the screen it seems.....<BR /><BR />The computer was working fine and was backing up files to cd.<BR /><BR /><BR />next view of the computer was a totally white screen and unable to do anything.<BR /><BR /><BR />Tried turning computer on and off (complete turn off, including removing the battery). The initial start up sound is heard but the screen shows faint multi coloured lines, then goes pure white...then multi coloured lines then pure white again.<BR /><BR />Windows does not load, neither is there a "VIAO" logo during boot up.<BR /><BR /><BR />Have recommended turning computer on and pressing F8 repeatedly but this has no effect. <BR /><BR /><BR /><BR />The computer is brand new (1 week old) and can go back to Sony...then big problem is that the computer was bought specifically to take on holiday (Friday!!)<BR /><BR /><BR />Next move is to try a system restore using the restore DVDs, however, if the screen cannot be viewed, this may be difficult.<BR /><BR /><BR />any Ideas chaps? Or a call to Sony at 9am Thursday to supply a new laptop in 12 hours?...considering mum took out a international warranty, maybe they could deliver a new laptop to her in New Zealand!!<BR /></P></BODY></HTML> Wed, 17 Nov 2004 20:07:54 GMT https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91452#M119704 stevep-4 2004-11-17T20:07:54Z Re: Dead A217S - Fast help needed https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91454#M119705 <HTML><HEAD></HEAD><BODY><P>Take it back to the retailer Steve, hopefully they'll get it swapped fast<BR /></P></BODY></HTML> Wed, 17 Nov 2004 20:26:24 GMT https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91454#M119705 kee-lo_ 2004-11-17T20:26:24Z Re: Dead A217S - Fast help needed https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91455#M119706 <HTML><HEAD></HEAD><BODY><P><img class="lia-deferred-image lia-image-emoji" src="https://community.sonylatvija.com/html/@3191CA7235A406D833094BA2DD1CF2FF/images/smilies/011.png" alt=":slight_smile:" title=":slight_smile:" /><BR /></P></BODY></HTML> Wed, 17 Nov 2004 23:45:27 GMT https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91455#M119706 japenne64 2004-11-17T23:45:27Z Re: Dead A217S - Fast help needed https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91456#M119707 <HTML><HEAD></HEAD><BODY><P>i bought the computer from sony on line so cant take it back<BR />has anyone else had this problem:smileysad:<BR /></P></BODY></HTML> Thu, 18 Nov 2004 00:03:45 GMT https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91456#M119707 japenne64 2004-11-18T00:03:45Z Re: Dead A217S - Fast help needed https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91457#M119708 <HTML><HEAD></HEAD><BODY><P>It doesn't matter where you bought it from, the retailer is responsible if it's soon after you bought it. It may well get dealt with quicker since you bought it from Sony, either contact them using the number on their website (first choice) or get the technical support number from <A href="http://www.vaio-link.com" target="_blank">www.vaio-link.com</A> (second choice). Best would be the sony style number.<BR /></P></BODY></HTML> Thu, 18 Nov 2004 14:28:01 GMT https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91457#M119708 TygerTyger 2004-11-18T14:28:01Z Re: Dead A217S - Fast help needed https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91461#M119709 <HTML><HEAD></HEAD><BODY><P>About 60 calls to Sony (eventually someone answered!!).<BR /><BR />Problem reckoned to be a graphics card failure. S**t happens, I guess.<BR /><BR />Computer sent back to Sony this afternoon. once they receive it, the credit card should be reimbursed. <BR /><BR />Lets hope the post office do their thing !!<BR /></P></BODY></HTML> Thu, 18 Nov 2004 18:48:39 GMT https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91461#M119709 stevep-4 2004-11-18T18:48:39Z Re: Dead A217S - Fast help needed https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91464#M119710 <HTML><HEAD></HEAD><BODY><P>Hope they're paying the postage, so you can put it on Special Delivery before 9am.<BR /></P></BODY></HTML> Thu, 18 Nov 2004 20:20:08 GMT https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91464#M119710 kee-lo_ 2004-11-18T20:20:08Z Re: Dead A217S - Fast help needed https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91466#M119711 <HTML><HEAD></HEAD><BODY><P>thanks for your help,many phone calls resulted in sony agreeing to refund credit card very hard to contact consumer help by phone,computer only two weeks old but was impressed with it until graphics card went us.will there be more problems with this grapic card? interesting to see<BR />thanks from a silver surfer who is growing old disgracefully:smileyhappy:<BR /></P></BODY></HTML> Thu, 18 Nov 2004 21:48:28 GMT https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91466#M119711 japenne64 2004-11-18T21:48:28Z Re: Dead A217S - Fast help needed https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91467#M119712 <HTML><HEAD></HEAD><BODY><P>Just because it happens once doesn't mean it'll happen again thankfully.<BR /></P></BODY></HTML> Thu, 18 Nov 2004 21:51:24 GMT https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91467#M119712 kee-lo_ 2004-11-18T21:51:24Z Re: Dead A217S - Fast help needed https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91469#M119713 <HTML><HEAD></HEAD><BODY><P>Looks like I am going to watch my behaviour on this forum now...especially with mum (Bearlover) joining in!<BR /></P></BODY></HTML> Fri, 19 Nov 2004 08:53:34 GMT https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91469#M119713 stevep-4 2004-11-19T08:53:34Z Re: Dead A217S - Fast help needed https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91472#M119714 <HTML><HEAD></HEAD><BODY><P>Hehehe Steve is a good lad bearlover - honestly!<BR /><BR />God thank god my mother doesn't know about this forum!<BR /></P></BODY></HTML> Fri, 19 Nov 2004 12:57:53 GMT https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91472#M119714 kee-lo_ 2004-11-19T12:57:53Z Re: Dead A217S - Fast help needed https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91474#M119715 <HTML><HEAD></HEAD><BODY><P><PRE __jive_macro_name="quote" class="jive_text_macro jive_macro_quote">Looks like I am going to watch my behaviour on this forum now...especially with mum (Bearlover) joining in!<BR /></PRE><BR /><BR /><img class="lia-deferred-image lia-image-emoji" src="https://community.sonylatvija.com/html/@1171BA8DDFC7DB19A6C03A53D2CB08A6/images/smilies/005.png" alt=":laughing:" title=":laughing:" /><BR /></P></BODY></HTML> Fri, 19 Nov 2004 13:31:54 GMT https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91474#M119715 tellingd 2004-11-19T13:31:54Z Re: Dead A217S - Fast help needed https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91477#M119716 <HTML><HEAD></HEAD><BODY><P><PRE __jive_macro_name="quote" class="jive_text_macro jive_macro_quote">Looks like I am going to watch my behaviour on this forum now...especially with mum (Bearlover) joining in!<BR /></PRE><BR /><BR />Now which threads should we point your mum to . . . . . . . . . .? <BR /><BR />Where's that search button . . . . . . . .?<BR /></P></BODY></HTML> Fri, 19 Nov 2004 20:15:07 GMT https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91477#M119716 robpaxton 2004-11-19T20:15:07Z Re: Dead A217S - Fast help needed https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91479#M119717 <HTML><HEAD></HEAD><BODY><P><img class="lia-deferred-image lia-image-emoji" src="https://community.sonylatvija.com/html/@1171BA8DDFC7DB19A6C03A53D2CB08A6/images/smilies/005.png" alt=":laughing:" title=":laughing:" /><BR /></P></BODY></HTML> Fri, 19 Nov 2004 20:16:03 GMT https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91479#M119717 kee-lo_ 2004-11-19T20:16:03Z Re: Dead A217S - Fast help needed https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91482#M119718 <HTML><HEAD></HEAD><BODY><P>Im a good boy mum, honest !!:smileygrin:<BR /></P></BODY></HTML> Sat, 20 Nov 2004 17:35:35 GMT https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91482#M119718 stevep-4 2004-11-20T17:35:35Z Re: Dead A217S - Fast help needed https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91485#M119719 <HTML><HEAD></HEAD><BODY><P><img class="lia-deferred-image lia-image-emoji" src="https://community.sonylatvija.com/html/@1171BA8DDFC7DB19A6C03A53D2CB08A6/images/smilies/005.png" alt=":laughing:" title=":laughing:" /><BR /></P></BODY></HTML> Sat, 20 Nov 2004 20:03:42 GMT https://community.sonylatvija.com/t5/pcs-accessories/dead-a217s-fast-help-needed/m-p/91485#M119719 kee-lo_ 2004-11-20T20:03:42Z