topic Re: Sony Vaio Pro painfully slow WIFI in PCs & Accessories

Sony Vaio Pro painfully slow WIFI

grcvaiopro — Sun, 11 Aug 2013 11:06:01 GMT

Ive just purchased a Vaio Pro 13. Fantastic so far in all respects with the exeption of the WIFI connection. I currently have 60MBPS internet coming into the house as verified by my old laptop, my tablet, my mates laptop etc.. But when I connect the Vaio Pro the best it achieves is 1.5MBPS even while sat within a few feet of the BT Router.

Does anyone else have experience of this?. Is it a technology issue or do I have to change a setting somewhere?.

I have already update the intel pro set wirless device via the Sony Vaio care centre.

Re: Sony Vaio Pro painfully slow WIFI

AxlMcKagan — Sun, 11 Aug 2013 22:22:10 GMT

Also have the same issue. It seems to be very widespread, there is a 25 page thread dedicated to it on the US Sony community site. Some people have been able to fix it with drivers etc but I had no success and many others too. I had to ask for a replacement, not terribly optimistic about an improvement when I receive my replacement.

Re: Sony Vaio Pro painfully slow WIFI

Blencogo — Sun, 11 Aug 2013 23:24:01 GMT

I think Sony are aware of the problem and are trying to develop a fix.

Have you phoned Sony Support? The more people that phone, the faster they will develop a solution.

Re: Sony Vaio Pro painfully slow WIFI

JennyCOZ — Mon, 26 Aug 2013 07:26:54 GMT

I've just updated all drivers and new bios and still got painful and unreliable WiFi connection on my new Sony Vaio Pro so I finally rang Sony Service in Australia, where I happen to be travelling. They say that they are aware that this is a common problem with Viao Pro and that the company is developing new firmware to fix it. This will be available in "the next few weeks". When asked if they planned to let customers know that this fix was coming they said no "its impossible for us to let customers know individually and we won't put it on a website or into a forum because it might cause customers to panic" !!! This is a ridiculous and irresponsible response to a problem that they have been aware of for months and is symptomatic of Sony's approach to customer service. Spread the word - we all have a right to know that the company knows this is a software fault of their own and that they have been slow and unresponsive in fixing it and that they have no plans to communicate with buyers of their machines.

Re: Sony Vaio Pro painfully slow WIFI

WalterWonkite — Wed, 28 Aug 2013 11:35:50 GMT

This is a huge issue with the vaio pro 13, this utter junk, Sony don't want to acknowledge it and their support is rubbish! I've just sent mine back!!

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Edited by Drew - Profanity removed.

Re: Sony Vaio Pro painfully slow WIFI

SHumayun — Wed, 28 Aug 2013 20:32:05 GMT

Same problem here. Mine's also going back for a replacement which will likely have the same problem which will likely end up going back for a refund.

Re: Sony Vaio Pro painfully slow WIFI

dragulanescu — Wed, 28 Aug 2013 20:36:22 GMT

Go to Intel webpage and download the latest driver for SONY PRO ....7260 is the drivers code. Execute the file you will download and...you will improve the stability of the WI FI connection and, somohow, the download speed. Do not hope for more.... it looks like that we have to live with this issue, as long as we will own the new SONY PRO device

Re: Sony Vaio Pro painfully slow WIFI

SHumayun — Thu, 29 Aug 2013 22:15:04 GMT

Thanks for this. I will give it a go. I don't think the issue is limited to the vaio pro 13. I've been considering the unthinkable and switching to a mac given that I've never had these sorts of issues with my ipad. However, I have now seen reports of mac air users reporting similar problems. I think the problem is with the intel wifi card.

Re: Sony Vaio Pro painfully slow WIFI

Saftkorg — Thu, 29 Aug 2013 22:20:03 GMT

I've tried all drivers I can find. The weird part is that it's slow ( 7 Mbit/s) on my 802.11n router, but on the router that runs 802.11g I get 12Mbit/s as expected. Note that on all other devices (svd11) I still get 12 Mbit/s on the 802.11n router.

Re: Sony Vaio Pro painfully slow WIFI

rooster12 — Mon, 30 Sep 2013 16:04:10 GMT

Yep, I have been suffering for 2 months with this on my Duo 11. It used to be perfect then the ethernet driver failed first running from 39mps down to between .5 - 1.5

I then started using the wireless only, which worked fine, then went the same way.

I have done everything to rectify it, but was advised back in August by Sony that there had been an issue with a Windows 8 update around the time and the driver was not able to cope, so they were writing a fix. I was told this would be done by the end of August, but that wasn't the case. I phoned support again two weeks ago after getting frustrated with waiting and was told they are working on it and would be released at the end of the month. Well it's the end of the month and I have just checked for updates in Vaio care and nada!! If this prolongs I will also concider returning it and posting my displeasure where I can. I am a massive Sony fan (computer, phone, amp, gaming, camera etc) usually, but this has gone beyond the joke. Currently Vaio products are not fit for purpose. I was going to pre-order a PS4 and get a Smart Watch 2, but my current disatisfaction has caused me to reconcider both. Maybe I will chop it in for an Acer and used the saved money for an xbox one....:smileysad:

Re: Sony Vaio Pro painfully slow WIFI

rooster12 — Wed, 02 Oct 2013 11:05:39 GMT

It looks like the latest Vaio care update has fixed the internet driver issue!!

The update was called VAIO Control Center Updater.

I'm back upto speed on wireless and ethernet.

Fingers crossed this fix lasts.

Should not have taken 2 months +

Re: Sony Vaio Pro painfully slow WIFI

grcvaiopro — Thu, 03 Oct 2013 22:49:47 GMT

The Intel site appears to have a later update for the wireless chipset. It certainly seems to be a more intensive update than the Sony update centre.

Im getting good wifi speeds now too. But Ive recently discovered a new problem.

When logging in or resume from sleep the laptop wont pick up the wifi connection unless I reconnect manually. And sometimes it even disables the driver and then fixes it. Really wierd!! Im thinking of taking it to a Sony centre and seeing if they can find out why the wifi connection is not so straight forward on my model.

Re: Sony Vaio Pro painfully slow WIFI

nish_018 — Sat, 09 Nov 2013 15:56:18 GMT

My WIFI issue seems to be finally fixed after 3 months of wanting to throw my machine out of the nearest window.

I spent 8 hours the other day installing all the Vaio Care, Wireless intel and Wireless Lan updates (ironically took 8 hours as the WIFI kept dropping off as usual). This time the updates seem to have fixed the issue and my WIFI has been running fine for 2 days now.

My beautiful, expensive USELESS machine is now USEFUL and I can finally enjoy using it. I have been able to do work as well as stream. Will keep you updated if anything goes wrong - fingers crossed it doesn't

Re: Sony Vaio Pro painfully slow WIFI

dazbradbury1 — Tue, 25 Mar 2014 18:27:53 GMT

Is there a definitive solution to this?

I'm having problems on my new Vaio Pro 13 (SVP1321C5E), which after carefully updating using vaio update, then windows update, is running windows 8.1 with all the latest updates. Any set of drivers I use still has issues, either with speed, or reliability. Laptop is sat next to the router, and tests done in parallel with an old Acer laptop.

What is the issue exactly? Is there a set of drivers that definitely works for a windows 8.1 set up?