topic Re: Vaio Update Internal server error in PCs & Accessories

Vaio Update Internal server error

MarioM2013 — Tue, 17 Dec 2013 22:14:19 GMT

Hi all,

I bought my Vaio SVL2413Z1E recently and since day 1 was completely unable to use VAIO UPDATE.

I get a very strange "

500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed."

Has anyone seen this type of error? Any help available?

Thanks,

Re: Vaio Update Internal server error

rich912 — Wed, 18 Dec 2013 11:06:09 GMT

Hi MarioM2013,

This error code usually indicates that the serial number for the machine has not been uploaded to the server – it has happen previously.

Your problem has been highlighted to support. Any information we receive back from them will be reported in this thread.

Rich

Re: Vaio Update Internal server error

MarioM2013 — Wed, 18 Dec 2013 12:04:18 GMT

Hi Rich, Thanks a lot for the quick response. I had called support but their first response was to update IE! Your answer seems a more likely route. Wish they could be trained to your standard of expertise

Re: Vaio Update Internal server error

rich912 — Wed, 18 Dec 2013 12:54:28 GMT

Hi MarioM2013,

Vaio-Link have confirmed that you serial number is indeed missing from the server. This will be rectified. I will let you know when this has happened.

Rich

Re: Vaio Update Internal server error

rich912 — Wed, 18 Dec 2013 16:10:20 GMT

Hi MarioM2013,

Vaio Update should start working for you either this evening or if not then tomorrow morning. Can you please let us know tomorrow if this is the case.

Rich

Re: Vaio Update Internal server error

MarioM2013 — Thu, 19 Dec 2013 13:46:16 GMT

Hi Rich, Unfortunately no luck. =( Same 500 Internal server error. Any other ideas? M

Re: Vaio Update Internal server error

rich912 — Thu, 19 Dec 2013 17:11:34 GMT

Hi MarioM2013,

I’m not sure what the problem is but I’m guessing that your serial number has not been added to the server yet. Unfortunately my contact within Vaio-Link is not in the office until tomorrow so we are unable to check this.

I will get back to you tomorrow when I hope further information will be available.

Rich

Re: Vaio Update Internal server error

MarioM2013 — Thu, 19 Dec 2013 19:26:25 GMT

Thanks Rich. Let me know if you need my serial number or any detail to proceed with this!

Re: Vaio Update Internal server error

rich912 — Fri, 20 Dec 2013 09:17:44 GMT

Hi MarioM2013,

As suspected your serial number is still queuing. Apparently there is a server sync going on at the moment , hence the process is taking longer than expected.

If and when I receive any further information I will let you know, but in the meantime I suggest you keep trying every couple of hours…

Rich

Re: Vaio Update Internal server error

MarioM2013 — Sun, 29 Dec 2013 12:57:23 GMT

Hi Rich, Thanks a lot for your support: Case closed! Happy holidays!

Re: Vaio Update Internal server error

rich912 — Sun, 29 Dec 2013 16:14:21 GMT

Hi MarioM2013,

I’m pleased to have been of help and very pleased that EVENTUALLY Vaio Update is working for you.

Rich

Re: Vaio Update Internal server error

nuno83bs — Sun, 23 Feb 2014 17:21:21 GMT

I´m having the very same problem. Can it be for the same reason? Bought my Vaio last week.

Thanks in advance for thr help.

Re: Vaio Update Internal server error

leferdi24 — Mon, 24 Feb 2014 08:16:44 GMT

Same here.... One one of my Vaio don't even have a download page

Re: Vaio Update Internal server error

rich912 — Mon, 24 Feb 2014 15:50:27 GMT

Hi nuno83bs and Ieferdi24,

The problem has been passed to a Sony contact who will hopefully be able to have your serial numbers added to the server within a short period of time. If I hear anything further I will post again in this thread.

Rich

Re: Vaio Update Internal server error

leferdi24 — Mon, 24 Feb 2014 15:52:54 GMT

:smileyhappy:Thank you

Re: Vaio Update Internal server error

rich912 — Mon, 24 Feb 2014 17:01:35 GMT

The Sony contact that this has been passed to is out of the office today and Tuesday so it will be Wednesday at the earliest before we hear anything.

Rich

Re: Vaio Update Internal server error

rich912 — Tue, 25 Feb 2014 11:00:26 GMT

I’m informed that serial numbers for all three machines should be registered with the database some time before the end of this week. Keep trying intermittently and let us know when it works.

Rich

Re: Vaio Update Internal server error

Caths-VAIO — Mon, 17 Mar 2014 21:35:06 GMT

I reported this to Sony a couple of weeks ago (early March 2014) and was advised to reinstall Vaio update but this didn't help. I must follow this up now.

Re: Vaio Update Internal server error

aleconwa — Tue, 18 Mar 2014 12:18:03 GMT

interesting to note that you guys have issues with Vaio Update - and that there is another similar issue thread (which describes my problem exactly)

- are they linked?

Re: Vaio Update Internal server error

Thalamus. — Tue, 18 Mar 2014 18:27:56 GMT

@Caths-VAIO wrote:
I reported this to Sony a couple of weeks ago (early March 2014) and was advised to reinstall Vaio update but this didn't help. I must follow this up now.

Hi Caths-VAIO,

welcome to the Sony User Community Forum..

You have been incorrectly advised..:smileyshocked:

The 500 Internal Server error normally appears when your Vaio's serial number has not be added to the server..