topic Re: No power and no charge - Sony Vaio Tap 11 in PCs & Accessories

No power and no charge - Sony Vaio Tap 11

gawestw — Tue, 01 Apr 2014 22:58:53 GMT

Hi All

My battery ran flat so I plugged in the powwer adapter and nothing is happening.

The light on the power adapter brick is lit but the power button/charge button on the computer is not and it will no charge or power up.

I have only had the item for 2 weeks.

Has anyone any ideas what the issue is and how to fix?

Thanks

Garry

Re: No power and no charge - Sony Vaio Tap 11

smart2014 — Sun, 04 May 2014 17:47:12 GMT

Hi there

When you plug the AC adaptor in, does the battery charging light come on? Will the laptop boot from the battery? If the answer to both of those is yes, it would seem like a Power for Gear problem. You might want to try removing and reinstalling it.

If, however, the battery light isn't on and the laptop won't boot from the battery alone, you may want to remove the AC adaptor and then remove and reseat your battery. While you have the battery out, if you want to be thorough about it, you can clean the battery's contacts with some rubbing alcohol and a swab stick to make sure you're getting a good connection between the battery and the laptop. Reinsert the battery and see if Power for Gear detects it then. You might also want to check the Power settings in the Control Panel to see if the battery is being detected by Windows.

You can also try running the Mobile Meter to see if it detects your battery.You can find that information by running the MobMeter and right clicking on its window and choosing Options, then click the Battery Information tab

This kind of battery rarely occur the quality problem, If convenient,it's good idea to put the new battery into another laptop(using window XP/2000) to check if the battery is fine.

If you are unable to start the machine normally with the battery, please check whether the battery is put well, try to update the BOIS version or change the power options

Please disconnect the AC adapter and use your laptop until it itself shuts down, and using original adapter to charge the battery for 24 hours( Ignore LED status)

The service life of the battery is limited. When it is used for a certain period of time, the capacity will drop rapidly. You can consider to buy a large capacity battery for your notebook, and use it in good way in order to prolong its service life.

Hope can help you.

Best Regards,
Fiona

Re: No power and no charge - Sony Vaio Tap 11

GraciousGift — Fri, 18 Jul 2014 22:10:59 GMT

Hi Fiona,
I too have the same problem. I was charging my laptop and eas using it for a long time. All of a sudden the screen gone blank. I thought the battery drained and then charged it. The battery LED doesn't show up. When i click power button, it shows up and then goes dim. I just purchased it 3 days before. Im worried alot. The charger is working. But when i connect, the monitor does not show that its charging. Its a sony vaio tap 11 tablet pc. Please help me

Re: No power and no charge - Sony Vaio Tap 11

cookmik — Tue, 26 Aug 2014 11:11:30 GMT

Removing the battery doesn't work on the Tap 11 no way to remove and reseat or boot up please review your product information before giving a canned reply. I am having the same issue hard reset (pin button next to the SD card slot) does nothing either. I have a 1100 pound paper weight. Anything useful you can give me would be great.

Re: No power and no charge - Sony Vaio Tap 11

Nobody-in-particular — Tue, 26 Aug 2014 11:48:55 GMT

Mobile meter I have not heard that program mentioned for a long time.

Isn't there a battery reset button on the Tap11?

Re: No power and no charge - Sony Vaio Tap 11

cookmik — Tue, 26 Aug 2014 11:43:54 GMT

yes there is a reset and I follow the instructions to hard reset the
battery that way. I have done it 100 times and it still will not charge.
It is as if the cable isn't plugged in but it is. The green light on the
brick is lit and I can charge my phone on the USB. I have tried different
outlets and plugs, the laptop just does not respond to it at all.

*MCook*

Re: No power and no charge - Sony Vaio Tap 11

Nobody-in-particular — Tue, 26 Aug 2014 12:19:23 GMT

I am not by any means an Expert and the user guide only offers limited steps to take to rectify your problem, which I guess you have tried already.

There are a couple Experts who still seem to help out on this forum, namely @rich912 & @Thalamus. , who may be able to assist further but if not then best to contact the Sony Vaio support team for help Contact details link

Re: No power and no charge - Sony Vaio Tap 11

cookmik — Tue, 26 Aug 2014 12:19:54 GMT

Awesome I will reach out, thank you a lot! It is very frustrating.
*MCook*

Re: No power and no charge - Sony Vaio Tap 11

Nobody-in-particular — Tue, 26 Aug 2014 12:32:27 GMT

I can imagine it is frustrating and I hope you find a solution soon and if you do could you post it in this thread please?

Re: No power and no charge - Sony Vaio Tap 11

cookmik — Tue, 26 Aug 2014 12:33:54 GMT

Will do.

*MCook*

Re: No power and no charge - Sony Vaio Tap 11

tmdugan10 — Wed, 17 Sep 2014 02:05:02 GMT

I had the same issue - I took it to Geek Squad and he took one look and said, "ah ... your power jack broke off." So it must have been plugged in and I slid it into my bag and it broke off. So, you may want to check that. I'm sure Sony will make me pay for repairs. Really, the power jack on the Sony/Vaio Tap-11 tablet is the worst jack plug I've ever seen - it's so wobbly even when it is plugged in, at first, I thought it was just unplugged.

While I'm on the topic of "poor design", after pulling off the flap for access to the USB port, it won't go back on - ugh - now it just hangs down.

Can't find any youtube videos on how to repair it so will have to send it in ;-(

cheers,

t.d.

Re: No power and no charge - Sony Vaio Tap 11

serbog1 — Fri, 10 Oct 2014 19:10:39 GMT

You battery needs resetting, the reset slot is very tiny and difficult to find but it is in one of the compartments.

Re: No power and no charge - Sony Vaio Tap 11

cookmik — Fri, 10 Oct 2014 20:07:16 GMT

I did that, thanks for the suggestion. (tried it so many times) I have no
resigned to send it off to Sony to see if they can fix it.
*MCook*

Re: No power and no charge - Sony Vaio Tap 11

smart2014 — Sat, 11 Oct 2014 07:33:57 GMT

Here are few things to try:

1. Check if the battery works in another laptop.

2. Clean the battery contacts if you’re comfortable with it. Also check if it’s damaged or bent.

3. Try another battery. If this battery works, then you know for sure that the other battery is faulty. If the system is under warranty you can get battery replacement from Sony

4. Seems like flashing BIOS has helped a great deal of people facing similar problem.

Please fully charge (24 hours) and discharge for several times to see how long the battery working time is. hope can help you,thanks

B,Rgds Fiona

Re: No power and no charge - Sony Vaio Tap 11

Nobody-in-particular — Tue, 14 Oct 2014 16:25:44 GMT

I do worry when I read some of the advice posted.

Fiona would you mind explaining how you remove the non removable battery from a Tap 11 please?

Re: No power and no charge - Sony Vaio Tap 11

hewanyv — Wed, 21 Jan 2015 09:44:46 GMT

Are you sure the charger isn't working? If your batteries are worn out thy won't charge properly. Does it have the OUTPUT voltage and current rating stamped onto the body? Or alternatively, are you in possession of the user's manual for the laptop, and does it specify the operating voltage/current, or voltage/power? If so, it's quite possible that it can be replaced with a generic solution. If the batteries have reached or are approaching their end-of-life, then replace the batteries.

{Commercial link removed}

Re: No power and no charge - Sony Vaio Tap 11

martingnash — Thu, 22 Feb 2024 20:11:17 GMT

I have an old VGN- TZ-11MN that has done sterling service but some time ago stated developing a similar problem.

I was finding initially that the screen had to be open at a certain angle in order to get the recharging lamp to flash.

At the moment, I can't get it to work at all.

I have read that there are 'socket' problems with the model and also a problem with the wires that are constantly twisting with the hinge when the lid is open and closed.

As the laptop is very personal to me, I will take it in to see if anything can be done about it. If I get any news I'll come back on line.

A few years ago I had a similar problem with an Asus. This was very well recorded and there were YouTube videos showing how to replace. The cable and the cables were easy to get hold of and cheap. Replaced the cable without any problems and it has been running OK for at least four years. Probably speaking too soon and it will burn out any time now - people did experience small fires in their Asus laptops - and I won't be able to find the other new cable I purchased!!! Dohhhhh...

All the best,

MGN-Fire