topic Re: unable to reactivate e-support account? in PCs & Accessories https://community.sonylatvija.com/t5/pcs-accessories/unable-to-reactivate-e-support-account/m-p/47137#M65776 <HTML><HEAD></HEAD><BODY><P>thanks, I appreciate that, it worked! <img class="lia-deferred-image lia-image-emoji" src="https://community.sonylatvija.com/html/@3191CA7235A406D833094BA2DD1CF2FF/images/smilies/011.png" alt=":slight_smile:" title=":slight_smile:" /> <BR /><BR />Unfortunately, the advice was a bit disappointing and means that I need to sell the Vaio and buy from another manufacturer to solve my audio problem, oh well...<BR /><BR />Thanks again for your help<BR /></P></BODY></HTML> Thu, 03 Jan 2008 19:53:40 GMT markpriestley 2008-01-03T19:53:40Z unable to reactivate e-support account? https://community.sonylatvija.com/t5/pcs-accessories/unable-to-reactivate-e-support-account/m-p/47131#M65774 <HTML><HEAD></HEAD><BODY><P>Hi<BR /><BR />I recently logged my first support case, received comment, and returned comment. All worked fine. I think I then accidentally blocked my login by entering the wrong password, i.e. the one I use here (at least I think that's what happened). Now I have a problem. When I try to login to e-support I get this message...<BR /><BR />'Your account has not been activated yet or is temporarily inactive, go to the Forgot password page to retrieve info to reactivate your account.'<BR /><BR />So I go to the 'forgot password' page...<BR /><BR /><A href="https://e-support.vaio-link.com/eSupport/PortalJSP/ForgotPassword.jsp" target="_blank">https://e-support.vaio-link.com/eSupport/PortalJSP/ForgotPassword.jsp</A><BR /><BR />... and enter my email address. I receive the following notification screen...<BR /> <BR />'Hi, <BR />An email containing the eSupport account information will now be sent to the email address that you provided. <BR /><BR />Regards, <BR />Sony Support Team'<BR /><BR />Only no email arrives (and yes, I've disabled all spam filtering on that email account and it still doesn't work). I know that it's the correctly registered email address (different messages appear if you enter the wrong one) and I do receive support notificatins at that address from Sony Vaio. I've tried the retrieval routine about 10 times over three days in case it was a transient error.<BR /><BR />so, Catch 22, I can't login in to e-support to tell them that I can't login, and there appears to be no other way to contact them online or to unlock the frozen login. Any suggestions? <img class="lia-deferred-image lia-image-emoji" src="https://community.sonylatvija.com/html/@13A2E6A3774A8B47B4EC6F04089539E1/images/smilies/063.png" alt=":thinking:" title=":thinking:" /><BR /></P></BODY></HTML> Thu, 03 Jan 2008 09:38:48 GMT https://community.sonylatvija.com/t5/pcs-accessories/unable-to-reactivate-e-support-account/m-p/47131#M65774 markpriestley 2008-01-03T09:38:48Z Re: unable to reactivate e-support account? https://community.sonylatvija.com/t5/pcs-accessories/unable-to-reactivate-e-support-account/m-p/47136#M65775 <HTML><HEAD></HEAD><BODY><P>I've asked Sony Support to have a look at your case.<BR /><BR />Hopefully you will hear something from them soon.<BR /><BR /> <img class="lia-deferred-image lia-image-emoji" src="https://community.sonylatvija.com/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /><BR /></P></BODY></HTML> Thu, 03 Jan 2008 09:54:40 GMT https://community.sonylatvija.com/t5/pcs-accessories/unable-to-reactivate-e-support-account/m-p/47136#M65775 Blencogo 2008-01-03T09:54:40Z Re: unable to reactivate e-support account? https://community.sonylatvija.com/t5/pcs-accessories/unable-to-reactivate-e-support-account/m-p/47137#M65776 <HTML><HEAD></HEAD><BODY><P>thanks, I appreciate that, it worked! <img class="lia-deferred-image lia-image-emoji" src="https://community.sonylatvija.com/html/@3191CA7235A406D833094BA2DD1CF2FF/images/smilies/011.png" alt=":slight_smile:" title=":slight_smile:" /> <BR /><BR />Unfortunately, the advice was a bit disappointing and means that I need to sell the Vaio and buy from another manufacturer to solve my audio problem, oh well...<BR /><BR />Thanks again for your help<BR /></P></BODY></HTML> Thu, 03 Jan 2008 19:53:40 GMT https://community.sonylatvija.com/t5/pcs-accessories/unable-to-reactivate-e-support-account/m-p/47137#M65776 markpriestley 2008-01-03T19:53:40Z