topic Poor Customer Service in PCs & Accessories https://community.sonylatvija.com/t5/pcs-accessories/poor-customer-service/m-p/66787#M6586 <HTML><HEAD></HEAD><BODY><P>I recently bought a Vaio PCV-W2 Great little machine until six weeks from day of purchase the power supply failed.<BR /><BR />I thought fine lets go through the procedures that is recommended and contact the Viao Technical line.<BR /><BR />Big mistake....You are on hold ...hold......hold...no answer except an automated voice..<BR />And remember you are paying 7p per min...It all adds up...nice money earner, especially if you have no staff to answer the calls....<BR /><BR />Oh by the way the other number 08705111999 puts you on forever hold and that is head office for the UK.<BR /><BR />If you say to me use the website..how? The power supply is down on my sony desktop. I had to bring the old computer out of moth balls to send this.<BR /><BR />Bad show SONY a bit of customer after care can go a long way.<BR /><BR />Signed<BR /><BR />A Disgruntled Customer<BR /></P></BODY></HTML> Mon, 01 Nov 2004 13:58:02 GMT at_duplicate_02 2004-11-01T13:58:02Z Poor Customer Service https://community.sonylatvija.com/t5/pcs-accessories/poor-customer-service/m-p/66787#M6586 <HTML><HEAD></HEAD><BODY><P>I recently bought a Vaio PCV-W2 Great little machine until six weeks from day of purchase the power supply failed.<BR /><BR />I thought fine lets go through the procedures that is recommended and contact the Viao Technical line.<BR /><BR />Big mistake....You are on hold ...hold......hold...no answer except an automated voice..<BR />And remember you are paying 7p per min...It all adds up...nice money earner, especially if you have no staff to answer the calls....<BR /><BR />Oh by the way the other number 08705111999 puts you on forever hold and that is head office for the UK.<BR /><BR />If you say to me use the website..how? The power supply is down on my sony desktop. I had to bring the old computer out of moth balls to send this.<BR /><BR />Bad show SONY a bit of customer after care can go a long way.<BR /><BR />Signed<BR /><BR />A Disgruntled Customer<BR /></P></BODY></HTML> Mon, 01 Nov 2004 13:58:02 GMT https://community.sonylatvija.com/t5/pcs-accessories/poor-customer-service/m-p/66787#M6586 at_duplicate_02 2004-11-01T13:58:02Z Re: Poor Customer Service https://community.sonylatvija.com/t5/pcs-accessories/poor-customer-service/m-p/66788#M6587 <HTML><HEAD></HEAD><BODY><P>Another day, another person fed up of Sony Support.<BR /><BR />I'm sorry for the service you received, I'm sure you're aware that this forum isn't manned or read by Sony Support staff so there isn't anything we can do as such.<BR /><BR />Since you have your other computer up and running I would suggest using e-Support @ <A href="http://www.vaio-link.com" target="_blank">www.vaio-link.com</A>. It's certainly not ideal and by all means voice your conerns at support. It probably won't make you feel better but there's only recently been a spate of criticism (at least a large increase) towards the support, so I'm wondering if maybe they've just got a bunch of people off sick or their exchange isn't working or......I don't know.<BR /><BR />I'm beginning to wonder if Sony are pilfering staff from Dixons.<BR /></P></BODY></HTML> Mon, 01 Nov 2004 15:11:36 GMT https://community.sonylatvija.com/t5/pcs-accessories/poor-customer-service/m-p/66788#M6587 TygerTyger 2004-11-01T15:11:36Z Re: Poor Customer Service https://community.sonylatvija.com/t5/pcs-accessories/poor-customer-service/m-p/66789#M6588 <HTML><HEAD></HEAD><BODY><P>Please note that for technical issue , I/we recommend you to access the <A href="http://www.vaio-link.com" target="_blank">www.vaio-link.com</A> or to contact the hotline <BR /><BR />at : <A href="http://www.vaio-link.com/contacts/contacts.asp?l=en" target="_blank">http://www.vaio-link.com/contacts/contacts.asp?l=en</A> <BR /><BR />sorry to hear of your problems , and Welcome .<BR /><BR />Or list your Problem Here , Readers try to help other readers .:smileyconfused:<BR /></P></BODY></HTML> Mon, 01 Nov 2004 15:14:47 GMT https://community.sonylatvija.com/t5/pcs-accessories/poor-customer-service/m-p/66789#M6588 Psaila 2004-11-01T15:14:47Z Re: Poor Customer Service https://community.sonylatvija.com/t5/pcs-accessories/poor-customer-service/m-p/66790#M6589 <HTML><HEAD></HEAD><BODY><P>The sad reality is this happens on a lot of company lines...<BR /></P></BODY></HTML> Mon, 01 Nov 2004 15:46:12 GMT https://community.sonylatvija.com/t5/pcs-accessories/poor-customer-service/m-p/66790#M6589 kee-lo_ 2004-11-01T15:46:12Z