topic Re: Social view stopped working in Other TVs

Social view stopped working

j0nnye — Fri, 17 Oct 2014 22:01:24 GMT

I have a Bravia KDL-32W706 and for the past few days social viewing just doesn't work. When I set a tweet keyword the bar where the tweets would show comes up but only shows a message saying "waiting for your tweet. login to use extra features on the TV tweet app".

Even when I try to login with my twitter account I get "login failed" even though I'm 100% sure my login details are correct.

This just stopped working randomly. All of the other internet features work fine.

Has it stopped working for anyone else or is it just me?

Re: Social view stopped working

SJT1975 — Sat, 18 Oct 2014 13:00:35 GMT

I am getting exactly the same problem - I can log in to Twitter via the Internet app, but the exact same log in details fail with both the social view Twitter log in and the tv tweet app.

Re: Social view stopped working

Nobody-in-particular — Sat, 18 Oct 2014 13:56:25 GMT

If you have not entered an incorrect password, which is unlikely seeing as there is now another post, then I suspect that the problem you are both encountering could possibly be linked to the network service problems I read about earlier.

Quinnicus wrote:
Good Afternoon all

You may be aware that when you go into your Applications on your TV, that various "regional" based icons are missing (eg, BBC iPlayer, Demand5, etc). The following is Sonys statement:

“We are aware that network services of some products are currently unavailable.
Details are under investigation. As soon as we get the detail, we will post it on our Support Website.
This is applicable to 2010, 2011, 2012, 2013 BRAVIA TV's.”

This thread will be updated with more information when it becomes available.

Thank you all for your patience.
Cheers

Perhaps someone will be able to confirm this but if not then maybe a call to Sony Support on Monday will help.

Re: Social view stopped working

BossBy23 — Sat, 18 Oct 2014 18:38:02 GMT

I hewe problem with social viewing Facebook and twitter doesn't work login failed

KDL-42W815B

Re: Social view stopped working

Anonymous — Sat, 18 Oct 2014 20:07:59 GMT

Hi all

As Noboby-in-particular said above, this may be due to Sony's issues with Network SEN Apps (even though Sony has only stated tvs for 2010-2013). Cannot confirm until Monday Im afraid. Best to sit tight for a couple of days. Rest assured, when information comes through, it will be posted.

Cheers

Re: Social view stopped working

Anonymous — Sun, 19 Oct 2014 13:32:09 GMT

HI all

Can anyone confirm if this is now working again please?

Cheers

Re: Social view stopped working

j0nnye — Sun, 19 Oct 2014 18:18:18 GMT

Hi,

No it still doesn't work. Login still fails too. Checked at 7pm UK time

Re: Social view stopped working

Anonymous — Sun, 19 Oct 2014 18:43:26 GMT

Thanks for confirming that it still does not work. I have reported this to Sony and hopefully they can resolve this quickly.

Cheers all.

Re: Social view stopped working

Anonymous — Mon, 20 Oct 2014 11:23:16 GMT

Hi all

I started writing a response here before, however relised that there were more applications effected. Sony can confirm that there is currently an issue with Twitter and Social View.

I have created a new thread for any updates to the current outages.

http://community.sony.co.uk/t5/televisions/current-outages-oct-14-sen-applications/td-p/1803571

Cheers

Re: Social view stopped working

supersolaris4k — Mon, 20 Oct 2014 22:00:47 GMT

hi, i have only just bought a brand new 55x8505b and am also finding social share problem when i know for a fact i am logging into tv tweet with my correct twitter details.

Re: Social view stopped working

kevinhutchby — Sun, 26 Oct 2014 09:58:58 GMT

Yes - exactly the same issue on the Bravia KDL40w605. Social view not been available for at least a week.

Re: Social view stopped working

Anonymous — Sun, 26 Oct 2014 10:08:10 GMT

Hi there

Sony are aware of this and a few other apps that are currently offline. Please see :

http://community.sony.co.uk/t5/televisions/current-outages-oct-14-sen-applications/td-p/1803571

Cheers

Re: Social view stopped working

Thalamus. — Wed, 29 Oct 2014 13:02:21 GMT

@Nobody-in-particular wrote:

If you have not entered an incorrect password, which is unlikely seeing as there is now another post, then I suspect that the problem you are both encountering could possibly be linked to the network service problems I read about earlier.

Perhaps someone will be able to confirm this but if not then maybe a call to Sony Support on Monday will help.

Yes your suspicions were correct @Nobody-in-particular well spotted..:smileythumbsup:

For anyone who is affected by these current problems then it might be worth keeping an eye on the PlayMemories Notification Blog for any updates..:smileywink:

Re: Social view stopped working

Nobody-in-particular — Wed, 29 Oct 2014 13:09:01 GMT

Hey thank you Thalamus for the confirmation that the problems mentioned were actually related as I suspected.

Re: Social view stopped working

andrenl — Thu, 30 Oct 2014 16:54:11 GMT

Same here 42W805B, Social View, Twiter and Facebook, not login.

Re: Social view stopped working

BossBy23 — Fri, 31 Oct 2014 12:27:11 GMT

Sony Bravia W 815B Social View stop working ten days ago Facebook,Twitter

Re: Social view stopped working

Anonymous — Fri, 31 Oct 2014 12:29:04 GMT

Hi Guys

Just to re-iterate, Sony is aware of certain issues surrounding Social View and various other network applications.

When further information comes to light, Information will be posted:

http://community.sony.co.uk/t5/televisions/current-outages-oct-14-sen-applications/td-p/1803571

Cheers

Re: Social view stopped working

sycosnake — Sun, 09 Nov 2014 12:05:32 GMT

My Bravia KDL-46HX853 stopped login to Twitter and FaceBook ! in the last 5 days

YouTube is fine. I even reset to factory setting and still fail to log in to Twitter and FB.

Re: Social view stopped working

Anonymous — Sun, 09 Nov 2014 12:11:43 GMT

At current, twitter (social view) is only resolved on 2014 TVs after a firmware update. Hopefully the other years of TVs get resolved soon.