topic Re: Demand 5 not working since update 1/14 (BDP-S1100) in Home Cinema, Projectors & Players

Demand 5 not working since update 1/14 (BDP-S1100)

keiththechief — Tue, 04 Feb 2014 17:07:44 GMT

I don't hold out much hope of this being fixed by writing this as I've seen at least one other thread about it, but ever since demand 5 was updated on my box, it has not been able to play any video. I just get the "whoops, the programme you are trying to watch isn't currently available..." message.

I've tried all sorts of resets and updates, including a few factory resets. Should I be taking this back for an exchange?

Re: Demand 5 not working since update 1/14 (BDP-S1100)

WalterTattersall — Sat, 08 Feb 2014 17:22:54 GMT

Same here. So now is not only Demand5 not working neither are many of the apps in the SEN and the Opera App store. From reading some of the posts from months ago this seems to be a long standing issue. Really shoddy that Sony cant be bothered to sort things out and make this Blu-Ray player deliver what they claim it can.

Absolute rubbish.

Re: Demand 5 not working since update 1/14 (BDP-S1100)

emmacaseley — Sat, 08 Feb 2014 21:35:04 GMT

Exactly the same issue here, worked absolutely fine before the Five On Demand upgrade in January.

Re: Demand 5 not working since update 1/14 (BDP-S1100)

mhanbury — Sun, 09 Feb 2014 17:27:03 GMT

I also have exactly the same problem with the Demand 5 app and have logged a ticked. Iplayer and Nexflix work perfectly.

Re: Demand 5 not working since update 1/14 (BDP-S1100)

Anonymous — Sun, 09 Feb 2014 17:40:36 GMT

Hi all

Just curious if this is an ISP issue - What ISP are you all using?

Also has anyone contacted Channel 5 as others may have reported the issue to them (you never know)

Cheers

Re: Demand 5 not working since update 1/14 (BDP-S1100)

WalterTattersall — Sun, 09 Feb 2014 19:41:30 GMT

SKY in my case.

Yes I emailed C5 on Wednesday via the contact form on their website, not heard back though.

Re: Demand 5 not working since update 1/14 (BDP-S1100)

Anonymous — Sun, 09 Feb 2014 19:56:39 GMT

Just linking this post from 27/1/14 to this thead as well :

http://community.sony.co.uk/t5/Home-Cinema-Projectors-Players/Apps-not-working-after-firmware-update/m-p/1517362

Re: Demand 5 not working since update 1/14 (BDP-S1100)

mhanbury — Mon, 10 Feb 2014 22:16:36 GMT

Had a reply from Sony support today stating that the issue has been escalated.

Re: Demand 5 not working since update 1/14 (BDP-S1100)

mhanbury — Fri, 07 Mar 2014 15:43:25 GMT

Working for me with the new firmware thanks.

Re: Demand 5 not working since update 1/14 (BDP-S1100)

rismith60 — Thu, 20 Mar 2014 12:12:35 GMT

Sony released a software update for their bluray players around 5th March. Has anyone upgraded their software to the latest version, and if so is the Demand 5 application working OK for you now?

Re: Demand 5 not working since update 1/14 (BDP-S1100)

Sola-Fide — Thu, 20 Mar 2014 13:19:24 GMT

There was a message on my Sony Smart Player stating that an upgrade was available. I upgraded and Demand 5 is now working.

Re: Demand 5 not working since update 1/14 (BDP-S1100)

alsy99 — Mon, 24 Mar 2014 00:02:34 GMT

Can you please tell me the number of the latest update, demand 5 still not working for me/

Re: Demand 5 not working since update 1/14 (BDP-S1100)

Anonymous — Mon, 24 Mar 2014 11:39:06 GMT

Hi there

From:

http://www.sony.co.uk/support/en/content/cnt-dwnl/prd-tvhc/sony-bdps-1100-3100-firmware-update-v14r0172/BDP-S1100

If you have updated to this firmware and it still doesnt work - try performing a factory reset on the unit.

__________

Update to version M14.R.0172 for Blu-ray player

Relevant Products

This information is applicable for the following Blu-ray Disc player models:

BDP-S1100 / S3100

About this download

Updating is simple and with the newest firmware version, you can get even more from your Blu-ray player.

Name: Blu-ray player firmware to version M14.R.0172
Date released: 05/03/2014
Benefits and improvements:
- BRAVIA Internet Video: YouTube Leanback playability
- Sony Entertainment Network: Opera Apps connectivity
- BD-ROM playability
Restrictions: only for use with Blu-ray players sold in Europe. Not all models are sold in all countries

Re: Demand 5 not working since update 1/14 (BDP-S1100)

Sola-Fide — Mon, 24 Mar 2014 14:25:25 GMT

The latest software version is M14.R.0172

Re: Demand 5 not working since update 1/14 (BDP-S1100)

Archaepon — Thu, 19 Mar 2015 11:41:52 GMT

I can access Demand 5 but cannot see all the content. I have posted on this subject. 5OD seems limited on my player and telly to popular shows rather thal all content. Same with you?

Re: Demand 5 not working since update 1/14 (BDP-S1100)

MK_Slinky — Fri, 20 Mar 2015 03:44:12 GMT

@Archaepon

Hahah, you got caught out also?!! Demand5 has changed the way the interface works recently. I couldn't find the Films tab the other day but they've made it harder to find along with most other content. You have to go down to the bottom arrow on the screen and either scroll up or down to change the menus of available content.

Demand5 interface sucks! It's not at all intuitive.

Re: Demand 5 not working since update 1/14 (BDP-S1100)

Archaepon — Fri, 20 Mar 2015 12:24:26 GMT

I still can't get Gotham on it! I scrolled through the menu and it still shows the popular shows as thumbnails. I tried a search but it said 'Not found'. Any ideas?

Re: Demand 5 not working since update 1/14 (BDP-S1100)

MK_Slinky — Sat, 21 Mar 2015 02:33:25 GMT

Maybe you haven't figured out the up & down arrow bit yet?

I did a search the other day for 'FILMS' because I couldn't find the film tab but the search came up empty, go figure!! Of course once you've mastered the up & down arrow the film tab appears.

Not sure about Gotham, are you in the UK?