topic Re: Rif.: HT-CT800 Soundbar in Home Cinema, Projectors & Players

HT-CT800 Soundbar

aivaras123- — Fri, 27 Mar 2020 15:00:44 GMT

Hello. I have issues with CT800 soundbar. Everything worked fine, until this dumb update M39.R.0379. Now, when turning on from standby, it takes very long to start up, showing Please Wait. Sometimes a TV give me an message that "TV speakers is active due communication failure" (TV is also Sony, Xe7005), I think because too long response from soundbar. So what I should do!?!? Everything worked fine until this update.

Sony said about update:

Benefits and improvements from the latest update

Improved connectivity with wireless subwoofer

I didn't have any problems with communication with subwoofer, they made update, and made it worst. Why you making updates if everything working fine? And, when you make an update, please make sure that update is working well, before make it public. Thank you!!!

Re: HT-CT800 Soundbar

Pascale_F — Sat, 28 Mar 2020 11:37:12 GMT

Hi aivaras123-,

I'll just see if I can find any help regarding this. In the meantime though, maybe another community member might have some ideas.

Thanks,

Pascale

Rif.: HT-CT800 Soundbar

rooobb — Sun, 29 Mar 2020 07:40:35 GMT

Updating firmware is always suggested but you choose to do it or not. In any case have a look at your ht user manual an try resetting to factory setting. It may help

Rif.: HT-CT800 Soundbar

aivaras123- — Sun, 29 Mar 2020 07:47:08 GMT

Hello. Yes it is in my decision update it or not. Update always means that
something is fixed, new menu, etc. In electronic equipment, always need to
be up-to-date, that all functions work properly, am I correct?? Resseting
to factory settings means that settings will be default, not the software
version.

Rif.: HT-CT800 Soundbar

rooobb — Sun, 29 Mar 2020 07:48:40 GMT

Yes only the setting as if you bought it a new. The firmware will remain the latest

Re: Rif.: HT-CT800 Soundbar

Joe_Dohn — Tue, 31 Mar 2020 16:52:32 GMT

I agree with rooobb, try resetting it to factory settings, it seems that there's a glitch or corrupted file that causes this long windup before it starts, let us know how it goes after trying it.

Re: Rif.: HT-CT800 Soundbar

aivaras123- — Tue, 31 Mar 2020 16:56:08 GMT

In these models, factory settings is done by update. It means, everytime
after update, factory settings is set. After update search for my network,
enter password. And other settings as well. So no, factory setting reset
will no help

Re: Rif.: HT-CT800 Soundbar

aivaras123- — Fri, 03 Apr 2020 13:20:46 GMT

I reseted factory default settings. And.... And nothing changed, problem still exist. Other opinions?

Re: Rif.: HT-CT800 Soundbar

Joe_Dohn — Fri, 03 Apr 2020 16:28:08 GMT

This may sound too simple, but have you tried disconnecting it completely for a couple of minutes?

Re: Rif.: HT-CT800 Soundbar

aivaras123- — Fri, 03 Apr 2020 16:35:29 GMT

It was the first thing I did.

Re: Rif.: HT-CT800 Soundbar

Joe_Dohn — Mon, 06 Apr 2020 18:41:09 GMT

I'll try passing this to my Sony contact for you.

Re: Rif.: HT-CT800 Soundbar

aivaras123- — Mon, 06 Apr 2020 19:30:29 GMT

Okay, thanks.

Re: Rif.: HT-CT800 Soundbar

ships12 — Wed, 30 Dec 2020 21:06:49 GMT

Appreciate this thread has not been active for a while but I am facing the same issue. I can't even get to the Software Update on the home screen, so wanted to check if you managed to resolve this issue. Thanks!

Re: Rif.: HT-CT800 Soundbar

HannahEd01 — Thu, 31 Dec 2020 14:15:55 GMT

Hey, maybe try resetting the bar: https://www.sony.com/electronics/support/res/manuals/4687/46875913M.pdf, then try the update again. You can also try updating manually using a USB stick, it's on the notes here: https://www.sony.co.uk/electronics/support/home-theater-sound-bars-home-theater-systems/ht-ct800/downloads/00016967