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2015 Bravia Android TV Issues

NickCo1979
Member

2015 Bravia Android TV Issues

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

 

 

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

 

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

 

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

 

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

6,373 REPLIES 6,373
chbjerg
Member

Not in denmark either yet

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lgcebr
Member

I've seen some reports that UK updates have to be different because of having YouView integrated.  I don't know if that's true but given that many people (a) find YouView makes the TV sluggish; (b) we have to choose between YouView and HDD? c) YouView disabled appears to disable two UK catch up services on the Home screen.... It might be an idea to have a choice between YouView and non-YouView software.  

On another subject I get a lot of error messages when I try to use Google ChromeCast with the TV.  Devices can see the TV in the available device list but either I get the sound  only on the TV or an error message in the device that it can't ChromeCast to the device.

Does anyone have experience and know what's going on?  It fails to work more often than not!

Kevwoods12
Member

@oodles2do 

 

 

I meant any of the eu guys mate. 

dazworld
Member

@rnbetsy - totally agree. 

 

Android on the phone; Android on the TV - yep, no resetting the device after each update.

But, if it is required for the TV, then again it's another example of the bad implementation of the 2015 Android Sony TVs. 

 

I await my response from Sony, after 3 weeks of waiting for my complaint to be answered satisfactory.

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paulryan37
Member

All I can say to those saying they will not do a factory reset after a frimware update is do it it fixed my tv turning itself on. You keep the new firmware just do the factory reset

oodles2do
Member

@Kevwoods12

 

Yeah I realised that after I posted the comment 😛

chbjerg
Member

It's out in Denmark now. Will try and update when i return home

Titch79
Explorer

Having an issue with my kd49x8309. Everytime I turn it on after sleeping it freezes. The only way to sort it out is to turn off at the plug, not ideal! Any ideas would be most welcome.

dazworld
Member

Since the latest Feb firmware release, I've not been able to turn the set off - with it turning itself on each time and I also have to un-plug it from the mains.

Not great when it's night time and I'm turning the TV to head to bed/sleep! 

Titch79
Explorer

Only had the TV 6 weeks, think it might have to go by if I can't sort it!