Built In WiFi problem

[DizzyPippa]

I have a Sony Bravia 55xe8396b TV bought just over a year ago and suddenly seem to be having a major issue with the WiFi on it. 

Since getting the TV  we've had multiple occasions where the WiFi has dropped and we've been unable to reconnect at the time, however usually a few days later the issue has sorted itself and we've been able to continue as usual. About 4 months ago, I reset the internet connection with the TV to the WPS setting and since then we've had no problems at all. 

Until Thursday, I went to watch Netflix and got a message to say the TV wasn't connected to the internet. When I went back to the home screen and to the settings, I noticed the WiFi button was in the off position. I tried to turn it back on but it keeps flicking straight back to the off position. 

I'm now in the process of factory resetting the TV to see if that helps, but for a TV a little over a year old, we didn't anticipate having these problems. A quick google search shows that a lot of people have issues with the internet connection on Sony TVs, so I think this might be our last one if we can't rectify the issue. 

Has anyone else had this same issue or something similar? I'm not sure what else to try! 

[nicolasjk]

Same here. Absolutely sick of it. I have now hard wired the internet cable in so as to avoid the quite useless built in Wi-Fi

Sent from Nick Jarrett-Kerr's iPad Air with apologies for brevity. +44 7768 921166

[glynnl4umb]

Hi. Been there but haven't followed this thread for some time as my TV now gives no further problems. Not sure what you've tried so far but I can guess!!! One thing to try is making sure that you have set date and time to 'use network time'....settings, date and time, automatic date and time. Good luck.

[Sonysucks1]

The same is happening to me. I have the Xbr55x 800e. It’s only 2 and a half years old. Has anyone tried to get the TV repaired and if so what happened?

[Sonysucks1]

I tried holding down the power button and a factory reset it did work for me

[Sonysucks1]

It didn’t work for me at all

[Sonysucks1]

This TV is garbage, I will never buy Sony again. Wifi does not work. Tried everything 

[Nayhudson]

Thank you! So helpful!

[renobeth]

I met with a Sony tech and thy had my switch my settings so that the Wi-Fi connection stays on even when not in use.  That has resolved it for me.  The only time it happens now is if my actual internet connection goes out.  He also said the would have a Dec update to fix it - so be sure to install your updates.  Hope that helps.

[Sonysucks1]

Your never indicated what settings the tec change so this doesn’t help at all. But I was about to get my built in wifi to work by up grading my internet service they highest level of range available.


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[renobeth]

Settings> Network & Internet > Scanning Always On (enable this feature)