Join now - be part of our community!

KD43XG8196 intermittently won't play videos via BBC or ITV catchup

KD43XG8196 intermittently won't play videos via BBC or ITV catchup

Intermittent problem, but it's driving me nuts. Maybe three times out of five, when I access either the BBC or ITV apps, I can navigate perfectly well to the desired programme. But when I try to play it, the file simply won't load - I get a message saying, basically, there is a temporary problem with your video, please try again later. 

It is NOT a connection issue - I have a very fast optical fibre connection, and the TV is sited right next to the wifi router. 

 

Sometimes, but not always, disconnecting from the mains and waiting a couple of minutes sorts it. But sometimes not. Powering down on the remote does nothing to help.

I guess it must be some kind of software issue. Any suggestions?

2 REPLIES 2
profile.country.GB.title
Pascale_F
Moderator

Hi timinlondon, 

Welcome to the community. 

I'll just see if I can find any help regarding this. In the meantime though, maybe another community member might have some ideas. 

Thanks,

Pascale

profile.country.GB.title
Win_88
Specialist

Hi timinlondon

 

Have you tried clearing the cached data?

 

Settings - Storage and reset - Internal storage - Cache - Clear

Afterwards, switch the TV off at the mains for at least a minute

 

It's always a good idea to update the TV as well: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xg80xx_x80xxg_xg81xx-series/kd-43xg8196/d...

 

Win_88