Netflix not loading

[KevanMai]

I haven't been able to load Netflix or Google Play Store since about 21/9/16 - still waiting for Sony support to get back to me.

I've tried unplugging the TV, switching off my router etc. but nothing has worked. I can still use Netflix on my tablet, blu-ray player and PC, so I know it's something specific to the TV.

I've also tried forcing the app to stop and clearing data/cache but still no joy.

Any help would be greatly appreciated.

Thanks

[Anonymous]

Hi all

Sony is aware of a Netflix issue:

Q:  We can’t launch Netflix, Error message is displayed What should we do?

A:  You need Sign in again to Netflix. Please try to this procedure.

1) Click on "More Details“
2) Click on "Reset/Sign out“
3) Sign in again to Netflix

PS: Error codes when trying to lauch are:

- Could not lauch Netflix, please try to restart (-111)

- Netflix encountered an issue, retrying in ....  code: ui-800-3 (100017)

Cheers

[Tarpii]

Hi,

Netflix have also acknowledged the issue, see 'Android TV' over here:
https://help.netflix.com/en/node/60850

[paulodlfc]

Hi

None of these fixes have worked I have tried literally everything advised 

Thinking my TV is broken and may need returned 

[paulodlfc]

[paulodlfc]

This is all I get after trying to play anything on Netflix. No error code just this message. Netflix works on my phone and tablet no problem. I can cast it to my chromecast on the tv upstairs no problem but it just won't work on my Sony TV 

[paulodlfc]

Okay so I managed to get it working again!!! 

I UNINSTALLED the Netflix app updates 

This doesn't sound ideal though I wonder how long it will let me use an old Netflix app. 

Sounds like the problem then is the latest Netflix update

[frankmoynihan]

Netflix wouldn't load for me (the wheel of death just kept going round), but other apps like iPlayer worked fine.  I saw the fix for other Netflix issues was to upgrade the sotware, so I followed the very clear instructions and it worked perfectly.  The only confusion I had was when i downloaded the software ZIP file on my Mac it automaticaly unzipped it. Very helpful but I couldn't check the size to verify it was the correct and complete file.  I downloaded it onto my wife's PC and saw it was correct. (I unzipped it and that's when I noticed it had been automatically unzipped on the Mac!).  So far I haven't noticed that any settings have been lost, which confirms what the update instructions say.

I have the KDL-32WD751 and it needed upgrading from v8.213 to v8.216.  However, I was surprised it was not upgraded automatically, as I have the auto update setting set to On.

Anyway, problem easily fixed, and I now know what to do if I hit a similar problem in future.

[nigelrob1955]

i have a so y tv model kdl 43w805c will not load netflisk tried resets and software updates but does not work thinking of getting a new tv but not sony