Remote Control Not Working After Using Video and TV Sideview Remote on My phone

[edwardcn]

I installed the app "Video and TV sideview: Remote" and the physical remote control just didn't work any more except the voice control button. I have tried a lot of ways to reset my tv to factory setting. However, it just didn't accept any functions from my physical remote control. I checked the remote control is sending out signal to the tele. Right now, I can only use my keyboard to control the tele. Anyone has any solutions?

My TV model is KD-55XF9005

Thanks,

Edward

[edwardcn]

@The_Black_Rose I tried turning the illumination LED to simple response and the light didn't switch on or respond to my remote control. According to your theory, it seems that this is the IR receiver problem. The timing is just so coincident.

Thanks,

Edward

[The_Black_Rose]

Hi Edward,

At this point, I believe the TV will need a repair. I'll pass this to one of my contacts at Sony,

Hopefully, someone will get in touch with you soon.

Cheers,

Rose