[RESOLVED] Sony TV KD49XG9005BU - cannot record on HDD!

[Richlion2]

Hello, 

I just bought this KD49XG9005BU and trying to format and record on an external HDD attached to the USB port for recording. It doesn't work. 

I plug in the disk - I tries a 1TB and 500GB disk. The first time I format it, it says it's ready. Then I try to register it and it stubbornly keeps saying it can't. I'll attach the images of the error. How to fix this?

 I have a very old Sharp TV with recording, it's a breeze to setup, not a singe problem with the same disks. 

I spend over 2 hours getting this to work. 

Error messageFormatting

[royabrown2]

@Richlion2 

Are you trying to do this from the YouView interface?

If so, its not supported; you have to exit YouView, as in the FAQ at the top of this forum, and use just the Freeview side.

On which you need the Hoshsadiq fix to retain the itv Hub and All4.

[Richlion2]

No, I disabled YouView. I have exactly this configuration:

https://helpguide.sony.net/tv/eaep1/v1/en/03-01_01.html

I think I am going to have to start here:

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-49xg9005/artic...

Not sure when my TV set was made. 

[royabrown2]

@Richlion2 

You are using a port rated for HDD REC? (Blue - USB3 - or labelled HDD REC)?

With a device > 32GB?

Direct connected?

Have you tried the performance check?

And all the other hoops you have to jump through?

I might start with this article, which is more focussed on your issue:-

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-49xg9005/artic...

[LightFoot]

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@Richlion2 wrote:

No, I disabled YouView. I have exactly this configuration:

https://helpguide.sony.net/tv/eaep1/v1/en/03-01_01.html

I think I am going to have to start here:

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-49xg9005/artic...

Not sure when my TV set was made. 

---

Hi @Richlion2   How did you get on?  If you are still having problems what is the make and model of HDDs and what are their power requirements. You are probably already aware that it must be a HDD and not SSD. 

[Richlion2]

No luck, it's a pretty standard Seagate 500GB disk SATA III  (HDD, not SSD), plugged into an external USB drive docking station, something like this:

https://www.ebay.co.uk/itm/Orico-2-5-3-5-Inch-Usb-3-0-Hard-Drive-Docking-Station-For-Sata-Iii-Hdd-Ss...

The last thing that comes to my mind is that's it's an older model and USB is 2.0, not 3.0. I don't have a 3.0 docking station at the moment to use with this TV. The one I've got was plugged into an older Sharp TV probably 8 years old and an HD-READY, with a USB 2.0 port and it worked perfectly. I assume 3.0 USB would be needed for recording HD/4k stuff?

I only hope that many people are using this on this model of TV and it works. 

My TV is set to Autoupdate connected to my internet and I ran the OS update and it said my system is up to date. So I don't think it requires any firmware updates. Or does it?

Thanks

Richard

[rooobb]

The fact that the tv doesn't tell you that an update is available unfortunately it does not mean nothing, be sure to have the latest FW https://www.sony.co.uk/electronics/support/lcd-tvs-android-xg90xx_x90xxg-series/kd-49xg9005/download...

USB 3.0 is not mandatory, speed yes but most of HDDs should meet the requirement.

Another issue could be related to amperage needed (that is normally related to HDD capacity), so be sure not to have a very high capacity HDD that has not its own power supply.

[Richlion2]

Thanks, I'll check the firmware. 

The drive is in a docking station that has it's own power supply. I'll check the amperage though. 

Thank you

Richard

[Richlion2]

---

@royabrown2 wrote:

@Richlion2 

You are using a port rated for HDD REC? (Blue - USB3 - or labelled HDD REC)?

With a device > 32GB?

Direct connected?

Have you tried the performance check?

And all the other hoops you have to jump through?

I might start with this article, which is more focussed on your issue:-

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-49xg9005/artic...

---

yes HDD REC port, Blue.

yes, 500GB and 1TB drives tried. Preformatted as NTFS on a Windows system

yes, HDD in Docking station, USB cable into Port directly, no hub

I'll check the article. 

Thank you.

Richard

[rooobb]

Are you sure you are registering the HDD for recording and not only formatting it?